NEC Ncs Serv User Guide

 
Basic Functions
 
NCS Ware
 
 4.0 User Guide
 
5
 
Telephone 
Functions
 
System Call Park and Silent System Call Park 
System Call Park
 
 allows user to park a call at a public “location” by 
entering 
 
FLASH #41
 
. The system announces where the call is parked—a 
location number. Calls parked by a user will ring that user’s extension after 
the time-out period expires.
You can enable the
 
 Silent System Call Park
 
 feature to by pressing 
 
#73
 
 on 
your telephone keypad. This feature is used...

 
NCS Serv Telephone Functions
 
6
 
NCS Ware
 
 4.0 User Guide
 
Multiple Call Waiting 
This feature enables a “personal” queue that allows you to handle multiple 
incoming calls by letting callers wait in queue until you answer the call. 
When this feature is enabled, you can transfer or park the current call before 
answering the next call in queue.
Multiple Call Waiting must be enabled for your extension by the system 
administrator before it can be used.
Before being placed in queue, the caller...

Using NCS Serv VoIP
NCS Ware 4.0 User Guide7
Telephone 
Functions
System Callback (to Remote Location)
You can have NCS Serv call you back at a remote location. This is useful 
for mobile users who don’t want to accrue expensive toll charges while 
traveling, especially from international locations where there is no access 
to toll-free numbers.
In order to access this feature, System Callback must be configured in the 
Auto Attendant by the system administrator.
To use the System Callback feature:
1....

NCS Serv Telephone Functions
8NCS Ware 4.0 User Guide
1. Dial the IP trunk access code (e.g. 8).
2. Dial the destination ID (e.g. 1 to select site 1), if applicable.
Calling a Remote Number (Hop Off Dialing)
If your NCS  Ware systems are configured to allow Hop Off dialing—using 
a remote trunk to place an outgoing call—you can do that as follows: 
1. Dial IP trunk access code (e.g. 8).
2. Dial the remote system ID digit (e.g. 3 for site 3).
3. Dial *, which selects the PSTN trunk with the lowest value...

Voice Over IP Trunk Call Support
NCS Ware 4.0 User Guide9
Telephone 
Functions
Voice Over IP Trunk Call Support
If your system is set up with Voice Over IP, you can use the following 
trunk-related NCS Serv features during IP trunk call sessions.
Supported Features
The following features are supported while dialing through IP trunks:
•Incoming and Outgoing Trunk Calls - you must dial the IP trunk 
access code to make outgoing calls via an IP trunk.
•Call Transfer To and From IP Trunk (Blind and...

NCS Serv Telephone Functions
10NCS Ware 4.0 User Guide
•Dial Last Caller - NCS Serv will use an IP trunk to dial the last 
caller if that call was received via an IP trunk.
•Call Restrictions
•Speed Dialing - be sure to enter all appropriate prefixes such as IP 
trunk access code, Dialed Digits, etc.
•Call Accounting
•Caller ID - displays location and extension number. If an incoming 
call is from an unspecified IP host, the IP address is used instead of 
location name.
•Voice Mail
•Microsoft Exchange...

Remote Locations IP Dialing Chart
NCS Ware 4.0 User Guide11
Telephone 
Functions
Remote Locations IP Dialing Chart
To use IP trunks to dial remote NCS Serv locations, generally you need to 
know the IP trunk access code, the remote location ID (the digit(s) you dial 
to reach the remote server), and the remote extension you want. You can 
use the following chart to list the IDs and extension lengths for each remote 
NCS Serv system. 
IP Trunk Access Code:    (e.g. 8) 
Location/DestinationRemote Loc. ID)...

NCS Serv Telephone Functions
12NCS Ware 4.0 User Guide
Using Feature Codes
The following sections describe additional telephone features used for call 
handling and management. To use any of these features,
1. Lift the handset off-hook and wait for the dial tone.
2. Dial the keys indicated in the “DIAL” column.
Answering Calls
Feature Dial*Description
Individual Call 
Pickup #29
Connects to the local set with extension number 
.
System Call 
Pickup 
(any ringing 
phone)#30Connects the call of any ringing...

Using Feature Codes
NCS Ware 4.0 User Guide13
Telephone 
Functions
Hands Free 
Intercom Mode#81Allows you to receive calls through the speaker 
phone without having to pickup the handset to 
answer. The system will connect the call 
automatically within one ring. 
Outside calls will ring the telephone and you 
must answer manually by pressing the Flash key. 
You can use the handset to answer if that is 
preferred.
Caution, Security Issue: If you are away from 
your desk for a moment, or if the ringer is...

NCS Serv Telephone Functions
14NCS Ware 4.0 User Guide
NCS Mail Quick Features
The following voice messaging features are accessible in the same way as 
telephone features, without having to login to NCS Mail.
Making Calls1
Feature Dial Description
Greeting Menu # 11 
Follow the system prompts to change your 
greeting.
Password Menu # 28Follow the system prompts to change your 
password.
Feature Dial
*
*  = extension num.;  = 2-digit num.;  location num.; 
 = character stringDescription
Dial by Name #34...