NEC Ncs Serv User Guide

 
NCS Serv 
User Guide 
Software Version 4.0
Part No. 77000SUG05
April 2001
Printed in the U.S.A. (2106) 

 
NCS Serv 
 
 4.0 User Guide 
 
WARNING!
 
Toll fraud is committed when individuals unlawfully gain access to customer 
telecommunication systems. This is a criminal offense. Currently, we do not know of 
any telecommunications system that is immune to this type of criminal activity. NEC 
America will not accept liability for any damages, including long distance charges, 
which result from unauthorized and/or unlawful use. Although NEC America has 
designed security features into its products, it is...

 
Table of Contents
 
NCS Ware
 
 4.0 User Guide
 
i
 
Contents
 
C
 
HAPTER
 
 1
NCS Serv Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
 
Basic Functions   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Putting a Call on Hold  . . . . . . . . . . ....

 
Table of Contents
 
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C
 
HAPTER
 
 2
Using NCS Mail Voice Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . 21
 
Logging In  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Transfer to NCS Mail Feature  . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Returning to Auto Attendant from NCS Mail  . . . . . . . . . . . . . . 23
NCS Mail Main Menu Options  . . . . . . . . . . . . . . . . . . . . . . . . . 23
Listening to...

 
Table of Contents
 
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 4.0 User Guide
 
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Telephone Feature Codes   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
NCS Mail Quick Features:. . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Making Calls:  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Answering Calls: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Call Management:  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

 
Table of Contents
 
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 4.0 User Guide 

 
Basic Functions
 
NCS Ware
 
 4.0 User Guide
 
1
 
Telephone 
Functions
 
Chapter 1
 
NCS Serv Telephone Functions
 
NCS  Serv provides a broad range of call-handling and dialing features. For 
the most effective use the system, you will want to browse through this 
section and keep it handy for future reference. 
This guide refers to the 
 
FLASH
 
 button on the telephone 
device.The flash function is the off-hook flash used, for 
example, to take the other call in a simple call-waiting 
situation....

 
NCS Serv Telephone Functions
 
2
 
NCS Ware
 
 4.0 User Guide
 
1.
 
System Hold
 
 - Press the
 
 FLASH
 
 button. If the system is set up to 
play music on hold, the outside party will hear music.
 
DO NOT HANG UP
 
 (hanging up will disconnect the call)
Press the
 
 FLASH
 
 button again to re-connect to the call.
2.
 
Extension Hold
 
 - Press the 
 
HOLD
 
 button (if your phone has one). 
This connects a holding circuit across the line. Hang up the handset. 
This will not disconnect the call....

 
Basic Functions
 
NCS Ware
 
 4.0 User Guide
 
3
 
Telephone 
Functions
 
Transferring Calls into NCS Mail
 
To send an outside call into the NCS Mail Voice Messaging system, press 
 
FLASH # 4 0
 
.
 
Transferring Calls Directly to a User’s Voice Mailbox
 
To transfer a call directly into a user’s voice mail, press 
 
FLASH ##
 
 and the 
user’s extension number. When you transfer a call this way, you do not 
need to set the user’s station on Do-Not-Disturb or wait for the telephone 
to finish...

 
NCS Serv Telephone Functions
 
4
 
NCS Ware
 
 4.0 User Guide
 
Depending on the type of board, the each Quantum board could run up to 
4, 8, or 12 extensions. There is no limit to conferencing extensions from the 
same board. 
For all conferences on a single board, the system allows up to 4 extensions 
total from any of other boards, in any combination, at any one time.
For example, if Conference #1 includes 4 extensions from other boards, 
Conference #2 and #3 cannot have any. If Conference #1...