NEC Ncs Serv User Guide

							CallView
NCS Ware 4.0 User Guide45
Web Functions
Figure 5. N-TeliTouch CallView page
The call log box at the top shows the extension or phone number (Caller 
ID) of incoming calls, the name if available, and the time and date of each 
call. The green Message indicator turns red when there are messages in the 
user’s mailbox.
Up to 30 call entries are displayed. This “call log” information is cleared 
when N-TeliTouch is closed.
Using CallView to Make or Receive Calls
•Answer a call - simply pickup the handset or click the FLASH button 
if your phone is on Dial Tone Mute Mode (#82) with the speaker phone 
turned on.
•Dial an extension - with the handset off-hook, click any extension 
number in the page and press the Dial Ext. button to automatically dial 
that extension.
•Placing a call on hold - while connected to a call, click one of the four 
Hold buttons. The Hold button becomes a Retrieve button. You can 
place up to four calls on hold at the same time. 
						

							Using N-TeliTouch
46NCS Ware 4.0 User Guide
•Take a call off hold—Click the Retrieve button to be reconnected 
with the call. The Retrieve button changes to a Hold button.
•Transfer a Call - while connected to a call, click the extension to 
which you want to transfer the call, then click Transfer.
•Transfer a Call to Voice Mail - while connected to a call, select the 
extension to which you want to send the call, then click Voice Mail. 
The call is directed to voice mail box for the selected extension.
•Setting up Consultation Transfer:
1. While connected to a call, select the extension of the person with 
whom you want to consult.
2. Click Consultation to connect to the extension.
3. Click FLASH to re-connect to the caller.
•Call Pickup - with the handset off-hook, click an extension that has a 
ringing call. Then click the Pickup button to pick up that ringing call 
at that extension. This is the same as dialing #29  on the 
handset to pick up a call.
•Using the Release button - click the Release button to disconnect an 
active call. 
						

							CallView
NCS Ware 4.0 User Guide47
Web Functions
Workgroup View
If you login to N-TeliTouch using a workgroup pilot extension number, the 
CallView page displays WorkgroupView which can be used to monitor a 
workgroup in ways that are not possible without N-TeliTouch. 
The WorkgroupView page is a monitoring interface only. It is used to view 
call activity, monitor workgroup member activities, and act as a message 
waiting indicator.
Figure 6. N-TeliTouch WorkgroupView page
The three rows below the title line are the message waiting indicators. They 
indicate the number and type of messages contained in the workgroup’s 
mailbox. 
The first row shows two buttons that display in red when there are New or 
Archived (saved) messages. 
The second and third lines show the type of New and Saved messages—
Voice and Mixed-Media (E-mail)—and how many messages there are in 
each category.  
						

							Using N-TeliTouch
48NCS Ware 4.0 User Guide
The other boxes show the number of calls in queue, the caller IDs if 
available, and the number of abandoned calls—calls that have left the 
queue.
At the bottom you see an Update Frequency slide. You can drag the 
indicator to set the frequency at which to refresh the page data.
The member information box shows a list of workgroup members, and for 
each member shows the following information: 
•Member - shows the extension number of the workgroup member. If 
a member has logged out of the workgroup, it indicates this by 
showing “(out)” next to the member extension number.
•Status - shows whether the member is on the phone (in-use) or not 
(idle).
•Num of Calls - shows the number of calls the member has taken
•Ave Call Length - shows the average length of calls that come in 
through the workgroup and are taken by a workgroup member.
Except for the message waiting indicators, the data on this page is cleared 
and reset every morning at 3:00 AM.  
						

							Message Notification Setup
NCS Ware 4.0 User Guide49
Web Functions
Message Notification Setup
The Message Notification page allows you to set up how you’d like to be 
alerted to new messages when you’re away from your desk. You can also 
set up Message Notification through the NCS Mail voice messaging 
system, discussed under “Using Message Notification” on page 28 for 
more information on this feature.
Figure 7. Message Notification setup page (version 4.0)
Use this page to set the following:
•The types of messages on which you want to be alerted.
•How and where to notify you—In the Message Notification by 
Calling a… options, if you chose to use an outside number, use the 
drop-down list to select the trunk access you want to use.
•Delay After Dialing—what delay the system should use in waiting 
after dialing to deliver the message.
•Schedule—during what hours you want to be alerted.  
						

							Using N-TeliTouch
50NCS Ware 4.0 User Guide
N-TeliFind, One Number Access
If you are expecting calls that you want to receive regardless of where you 
are, you can have the system send the call to you by dialing pre-determined 
numbers based on a pre-determined schedule. 
When N-TeliFind, One Number Access is active and a call comes in to your 
extension, the system checks to see if the number represents a call you want 
to receive. If it finds a match, it calls you at the number you specified. 
N-TeliFind depends on the ability to identify the incoming call by the 
Caller ID. If the system can’t identify the call, it can’t make a match. 
If the system is unable to connect the call, the caller is sent into the user’s 
voice mail.
Before You Set Up N-TeliFind, One Number Access
Before you use N-TeliFind, you need to make sure your call handling 
settings are appropriate. Keep in mind that all system and extension call 
restrictions apply for N-TeliFind. For example, if Do Not Disturb is 
enabled, or if the line is busy, the call will be handled according to the 
extension’s Busy Call Handling configuration. 
To use N-TeliFind, it must be enabled in the NCS  Ware Administrator, and 
to use N-TeliFind to forward to outside lines, that must also be enabled as 
an Extension Configuration restriction in NCS Admin.Check with your 
system administrator if you have questions about these settings.
• Enable N-TeliFind on the Call Management page of N-TeliTouch by 
selecting the Enable One Number Access box.
• Make sure the Do Not Disturb is not enabled. 
						

							N-TeliFind, One Number Access
NCS Ware 4.0 User Guide51
Web Functions
Setting Up N-TeliFind, One Number Access
Figure 8. N-TeliFind, One Number Access Setup top of page
After you set up the call handling options, click the One Number Access 
button on the main page to open the One Number Access Setup page.
1. Determine the times you want to be available to N-TeliFind callers. 
This can be at all times, during business hours, during non-business 
hours, or during a custom schedule you’ll set. 
2. Enable the Caller ID Verification check box and then specify the 
incoming phone numbers for N-TeliFind, One Number Access. If 
N-TeliFind finds one of these numbers on an incoming call, it will send 
the call on to you.
Caution: If no numbers are entered in the Caller ID Verification fields 
and N-TeliFind is enabled, it is made available to every caller.
You can enter up to ten phone numbers in the Caller ID Verification 
fields. For local numbers, use 7 digits (5555555). For long distance 
numbers, use 10 digits—area code + local number.
Using a Password
You can also enter a password number such as “5555” so that a caller 
who knows this password can use N-TeliFind to find you, regardless 
of where they are calling from. Tell the caller the caller to dial 1 dur-
ing your personal greeting and then enter the password. 
						

							Using N-TeliTouch
52NCS Ware 4.0 User Guide Figure 9. N-TeliFind, One Number Access Setup bottom of page (version 4.0)
3. If you chose to use a custom schedule (Enable based on the following 
schedule), you can set up to four different schedules in the Schedule 
section. You can enable or disable each schedule. 
4. Select the Forwarding Numbers to be used by the system to find you 
when N-TeliFind is active. You can set up to four different numbers—
extensions or outside numbers. NCS Ware version 4 added drop down 
list box to select the trunk access code. In older versions, the trunk 
access code had to be entered as part of the dialed number.
When N-TeliFind is active, the system dials the forwarding number(s) 
in the order from Forwarding Number 1 through Forwarding Number 
4. (This number order does not correspond to the Schedule order—
Forward Number 2 is not used first during Schedule Number 2.) 
						

							Index
NCS Ware 4.0 User Guidei
Index
4Index
A
access
mixed-media messaging 35
NCS Mail 21
account code 15
ACD 9
answering calls 1, 12
distinctive ringing 1
auto attendant 7, 9
call handling 18
call transfer 3
return to/from NCS Mail 23
automatic call distribution 9
B
blind transfer 46
blocking
outside calls 19
C
call
auto attendant call handling 18
management 42
on hold 45
call forwarding 15
remote 15
call handling 42
answering calls 1, 12
call park 12
call pickup 12
Centrex transfer 2
conference 3
consultation 4
making calls 1, 14
on hold 1, 18
outside call blocking 19
system call park 12
system call park pickup 12
transfer to auto attendant 3transfer to NCS Mail 3
transfer to user’s voice mail 3
transferring 2
call management 15
account code 15
call forwarding 15
do not disturb 15
remote call forwarding 15
call park 9, 12
silent system call park 17
call pickup 12
personal 12
system 12
workgroup 16
call view 10
call view (in N-TeliTouch) 44
call waiting 9
caller ID 10
calling a remote NCS Serv 7
connecting to auto attendant or op-
erator directly 7
calling a remote NCS Serv over IP 7
calling a remote number
hop off dialing 8
Centrex transfer 2
changing password 27
composing
Mixed-Media Message 36
conference call 3, 9
connecting to an extension directly 7
consultation 4
consultation transfer 46
D
delete
private messages 35
dial by name 14
dial last caller 10, 14
distinctive ringing 1
DND 15
do not disturb 15
dynamic messaging 33
N-TeliCall 33
private messaging 34 
						

							Index
ii NCS Ware 4.0 User Guide
E
email forwarding 43
Exchange integration 10
extension
answering 42
call handling 42
F
feature codes 12
account code 15
answering calls 12
call forwarding 15
call management 15
call park 12
call pickup 12
dial by name 14
feature status check 17
last number redial 14
making calls 14
NCS Mail Quick Features 14
other features 17
overhead paging 17
personal call pickup 12
remote call forwarding 15
station speed dial 14
setup 17
system call park 12
system call park pickup 12
system speed dial 14
workgroup call pickup 16
workgroup features 16
workgroup login 16
workgroup logout 16
feature status check 17
feature tips 17, 21, 30
enabling/disabling 30
features
PSTN 9
forwarding email 43
G
general mailbox 18
greeting
initial greeting for multiple call waiting 6, 27
record personal greeting 26
subsequent greeting for multiple 
call waiting 6, 27
H
hands free intercom mode 13
Handsfree Manual Mode (for Headset 
use) 13
hop n dialing
to a remote extension 8
hop off dialing 8
I
initial greeting 6, 27
integration
Microsoft Exchange 10
intercom
hands free mode 13
L
last number redial 14
listening to messages 23
login
NCS Mail
remote 22
workgroup 16
logout
workgroup 16
M
mailbox
general 18
main menu
N-TeliTouch 40
making an IP call 7
making calls 1
message
checking status of 35
composing 36
leaving a 34
listening to 23
notification 28, 49