NEC Ncs Serv User Guide
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Index NCS Ware 4.0 User Guideiii Index retrieve mixed-media messages 36 sending 25, 36 voice mail 46 message notification 9 messaging dynamic 33 mixed-media 35 private 34 mixed-media messaging 35 remote access 35 retrieving 36 multiple call waiting initial greeting 6, 27 subsequent greeting 6, 27 N NCS Console 10 NCS Mail 21 access 21 changing password 27 login 22 mixed-media messaging 35 personal options 26 Quick Features 14 record greetings 26 remote mixed-media messaging access 35 return to auto attendant 23 transfer call to 3, 22 NCS Serv User Reference Guide 1 not ready status 16 notification message 28, 49 N-TeliCall 9, 24, 33 N-TeliFind password 51 N-TeliFind, One Number Access 9, 50 N-TeliTouch 10, 39 access 39 call management 42 call view 44 main menu 40message notification 49 N-TeliFind 50 One Number Access 50 speed dial 44 O on hold 45 placing a call 1, 18 operator 7, 19 general mailbox 18 off-line 19 options personal 26 overhead paging 17 P password changing 27 N-TeliFind 51 personal greeting initial greeting for multiple call waiting 6, 27 subsequent greeting for multiple call waiting 6, 27 private messaging 34 PSTN features 9 R record personal greetings 26 redial 14 reminder calls 9, 29 remote login 22 N-TeliTouch call management 39 remote access mixed-media messaging 35 remote call forwarding 15 remote locations dialing chart 11 S sending Mixed-Media Message 36
Index iv NCS Ware 4.0 User Guide sending messages 25 silent system call park 17 speed dial 44 speed dial setup station 17 speed dialing 10 station privilege override 14 station speed dial 14 station speed dial setup 17 Status Not Ready 16 Status Ready 16 subsequent greeting 6, 27 supervisor workgroup features 16 system call park (silent) 17 call pickup 12 system call park 12 pickup 12 silencing the announcement 5 system callback 9 system speed dial 14 T Telephone ii transfer Centrex 2 consultation 46 transfer call to user’s voice mail 3 transfer to auto attendant 3 transfer to NCS Mail 3, 22 transferring calls 2 U Update Frequency 48 user NCS Serv User Reference Guide 1 workgroup features 16 User Reference Guide 1 V voice mail 10 general mailbox 18login 21 message 46 NCS Mail system 21 returning to auto attendant 23 transfer call to 3 transfer to 22 W workgroup call pickup 16 feature codes 16 login 16 logout 16 supervisor features 16 Workgroup View 10
NCS Ware 4.0 User Guidev Feature CodesTelephone Feature Codes This appendix contains all feature codes available to users on the NCS Serv system. NCS Mail Quick Features: ## . . . . . . . . . . . . . . . . . . . . . . . Access Voicemail #11 . . . . . . . . . . . . . . . . . . . . . . Greeting Menu #28 . . . . . . . . . . . . . . . . . . . . . . Password Menu Making Calls: #34 . . . . . . . . . . . . . . . . . . . . . . Dial By Name #35 . . . . . . . . . . . . . . . . . . . . . . Station Privilege Override #69 . . . . . . . . . . . . . . . . . . . . . . Dial Last Caller #77 . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial #88 . . . . . . . . . . . . . . . . . . . . . . System Speed Dial #99 . . . . . . . . . . . . . . . . . . . . . . Last Number Redial Answering Calls: #29 . . . . . . . . . . . . . . . . . Individual Call Pickup (a specific station) #30 . . . . . . . . . . . . . . . . . . . . . . System Call Pickup (any station ringing) FLASH #31 . . . . . . . . . . . . . . . Personal Call Park #31 . . . . . . . . . . . . . . . . . Personal Call Park Pickup FLASH #41 . . . . . . . . . . . . . . . System Call Park #41 . . . . . . . . . . . . . . . System Call Park Pickup #81 . . . . . . . . . . . . . . . . . . . . . . Hands Free (Intercom) Mode #82 . . . . . . . . . . . . . . . . . . . . . . Hands Free / Headset Mode Call Management: #26 . . . . . . . . . . . . . . . . . . . . . . Station Log Out #27 . . . . . . . . . . . . . . . . . . . . . . Station Log In #32 . . . . . . . . . . . . . . Account Code #33 . . . . . . . . . . . . . . . . . . . . . . Do Not Disturb #36 . . . . . . . . . . . . . . . . . . . . . . Call Forwarding
Telephone Feature Codes vi NCS Ware 4.0 User Guide #37 . . . . . . . . . . . . . . . . . . . . . . .Remote Call Forwarding Workgroup Features: #29 . . . . . . . . . . .Workgroup Call Pickup #54 . . . . . . . . . . .Workgroup Log In #56 . . . . . . . . . . .Workgroup Log Out #90 . . . . . . . . . . .Set Agent Status to Ready #91 . . . . . . . . . . .Set Agent Status to Not Ready Workgroup Supervisor Features: #59 1Silent Monitor #59 2Barge in Other Features: #22 . . . . . . . . . . . . . . . . . . . . . . .Feature Status Check #25 . . . . . . . . . . . . . . . . . . . . . . .Station Speed Dial Setup #38 . . . . . . . . . . . . . . . . . . . . . . .Outside Call Blocking (operator only) #39 . . . . . . . . . . . . . . . . . . . . . . .Operator Off-Line (operator only) #44 . . . . . . . . . . . . . . . . . . . . . . .Overhead Paging #45 . . . . . . . . . . . . . . . . . . . . . . .Overhead Page by Trunk #55 . . . . . . . . . . . . . . . . . . . . . . .Feature Tips #73 . . . . . . . . . . . . . . . . . . . . . . .Silent System Call Park #82 . . . . . . . . . . . . . . . . . . . . . . .Dial Tone Mute Mode FLASH . . . . . . . . . . . . . .Transfer FLASH #40 . . . . . . . . . . . . . . . .Transfer to NCS Mail FLASH # 1 5 < AA#> . . . . . . . . .Transfer to Auto Attendant FLASH # # . . . . . . . . . . .Transfer to Extension’s Voicemail FLASH FLASH . . . . . . .Consultation and Return FLASH # . . . . . . . . . . . . .Conference Call FLASH . . . . . . . . . . . . . . . . . . .Call Waiting Answer FLASH . . . . . . . . . . . . . . . . . . .Centrex Transfer (line flash)
NCS Ware 4.0 User Guidevii Feature CodesTelephone Feature Codes This appendix contains all feature codes available to users on the NCS Serv system. NCS Mail Quick Features: Access Voicemail. . . . . . . . . . . ## Greeting Menu . . . . . . . . . . . . . #11 Password Menu . . . . . . . . . . . . #28 Making Calls: Dial By Name . . . . . . . . . . . . . #34 Dial Last Caller . . . . . . . . . . . . #69 Last Number Redial . . . . . . . . . #99 Station Privilege Override . . . . #35 Station Speed Dial . . . . . . . . . . #77 System Speed Dial . . . . . . . . . . #88 Answering Calls: Hands Free (Intercom) Mode . . #81 Hands Free / Headset Mode . . . #82 Individual Call Pickup (a specific station) . . . . . . . #29 Personal Call Park . . . . . . . . . . Flash #31 Personal Call Park Pickup . . . . #31 Ringing Call Pickup (any station ringing) . . . . . . #30 System Call Park . . . . . . . . . . . Flash #41 System Call Park Pickup . . . . . #41 Call Management: Account Code. . . . . . . . . . . . . . #32 Call Forwarding . . . . . . . . . . . . #36 Do Not Disturb. . . . . . . . . . . . . #33 Remote Call Forwarding . . . . . #37 Station Log In . . . . . . . . . . . . . #27
Telephone Feature Codes viii NCS Ware 4.0 User Guide Station Log Out . . . . . . . . . . . . .#26 Workgroup Features: Set Agent Status to Ready . . . . .#90 Set Agent Status to Not Ready .#91 Workgroup Call Pickup . . . . . . .#29 Workgroup Log In . . . . . . . . . . .#54 Workgroup Log Out . . . . . . . . .#56 Workgroup Supervisor Features: Barge In . . . . . . . . . . . . . . . . . . .#592 Silent Monitor . . . . . . . . . . . . . .#591 Other Features: Call Waiting Answer . . . . . . . . .FLASH Centrex Transfer . . . . . . . . . . . .FLASH * Conference Call . . . . . . . . . . . . .FLASH # Consultation and Return . . . . . .FLASH FLASH Feature Status Check . . . . . . . . .#22 Feature Tips . . . . . . . . . . . . . . . .#55 Operator Off-Line (operator only) . . . . . . . . . . .#39 Outside Call Blocking (operator only) . . . . . . . . . . .#38 Overhead Paging . . . . . . . . . . . .#44 Overhead Page via Trunk Port .#45 Silent System Call Park . . . . . . .#73 Station Speed Dial Setup . . . . . .#25 Transfer . . . . . . . . . . . . . . . . . . .FLASH Transfer to Auto Attendant . . . .FLASH #1 5 Transfer to NCS Mail . . . . . . . .FLASH #40 Transfer to Extension’s Voicemail . . . . . . . . . . . . . . .FLASH ##
NCS Ware 4.0 User Guideix Feature Codes NCS MAIL TM MESSAGING SYSTEMFROM ANY MENUPress 0 to repeat options Press * for the previous menuNOTE( ) represents options available only when applicable. Login to NCS Mail MAIN MENU1 (Review New Messages) 2 (Review Saved Messages) 3 Send Messages 4 Change Personal Options 5 Access Private Messaging Options 6 (Access Phrase Management) 8 (Review Mixed-Media Messages) 9 Transfer Out of Voice Mail # Make a Call REVIEW VOICE MESSAGES1 Delete Message 2 Replay Message 3 Save Message 4 Send a Copy of Message 5 (Call the Message Sender) 6 (Reply to Message Sender) # Skip to Next MessageSEND MESSAGES- Record message after the tone - Press # to end message recording - Choose one of following options: - Enter recipient s extension - Press # to enter recipient s name - Press 9 to send to all extensions - Press * to cancel and re-recordPERSONAL OPTIONS1 Review/change name or greeting 2 Review/change password 3 Access Message Notification 4 Access Reminder Call Options 5 Enable/Disable Call ForwardingREVIEW MIXED-MEDIA MESSAGES1 Review New Messages 2 (Review Saved Messages)PRIVATE MESSAGING1 (Review Private Message Status) 2 Record New Private Message SEND MESSAGE# Send Message Now 1 Specify Message Delivery Options 2 Re-enter Destination ExtensionREMINDER CALLS- (Press 1 to review Reminder Call) - (Press 2 to add Reminder Call) - Enter year, month, day and time - Record reminder message, press # - Choose one of the following options: 1 Deliver to subscriber s extension 2 Deliver to outcall phone number - Press # to Confirm Message DeliveryMESSAGE NOTIFICATION1 Enable for Urgent Messages 2 Enable for All Messages 3 Disable Notification 4 Change Notification Number 5 Set Notification SchedulePASSWORD MENU1 Change PasswordGREETING MENU1 Play or Record Personal Greeting 2 Play or Record Directory Name 3 Select System or Personal Greeting 4 Play or Record Initial Greeting 5 Play or Record Subsequent Greeting MESSAGE DELIVERY OPTIONS1 Mark Urgent (or Normal) Delivery 2 Mark Future (or Immediate) DeliveryNOTIFICATION SCHEDULE1 Activate Notification at All Times 2 Activate Notification During Off Hours 3 Specify Notification ScheduleNOTIFICATION DELIVERY NUMBER- Enter the Destination Number - Press # at end of number - Choose one of following options: 1 for phone number 2 for pager number 3 (for extension number>RECORD GREETING OR DIRECTORY NAME1 Record Personal Greeting or Directory Name # Keep Current Recording P/N 77000MQRC01 May 2000 May 2000