NEC EliteMail Vms/Elitemail Limited Job Specifications Manual

							Job Specifications Manual3 - 1
Fill in the Screens
 
SECTION 1 
B
EFORE YOU FILL 
I
N THE SCREENSNow that you have filled in all of your worksheets, you can actually fill in the
system screens with the configuration you have chosen. Before you begin to
fill in screens, read through this section.  
Use the Completed Worksheets
It’s easy to use completed worksheets to configure the system; the
worksheets correspond to the voice mail system screens.  The screen name is
printed in the lower right corner of the worksheet.  For those screens with
numbered lines, the line numbers on the worksheets correspond to the line
numbers on each screen.
This section of the guide walks you through using each worksheet to fill in the
system screens, step by step.  Sign in to the system, find the screen you want,
and answer the worksheet questions in the fields on the screen. Your
application can be configured in no time. 
If you have any questions as you configure the application, refer to this
manual or to the EliteMail VMS/EliteMail Limited Technician Guide for details
about system features.
Sign In to the System
Only a System Manager can access and change the system screens. To
configure the voice mail system, sign in at the console using a System
Manager Personal ID. If you don’t know a System Manager Personal ID,
check with the installer. 
1. Press.  The system prompts: Please enter your ID
.
2. Enter a System Manager Personal ID, and press 	
.  If asked,
enter the System Manager security code, and press 	
.  The
system displays  Application Screen Page 1. 
						

							3 - 2Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited
Now you can enter your answers to the questions on the worksheet.

If you get interrupted as you configure the application, the system may sign
out and return to the Banner Screen.  The system does this automatically to
protect the system from unauthorized access.  If this occurs, sign back in
and continue from where you left off.
SECTION 2 
P
ROGRAM 
W
ORKSHEET 1:  SITE 
I
NFORMATIONYou enter most of the site information on Application Screen Page 1.
(Refer to  Figure 3-1 Easymade Application Screen Page 1.)
Figure 3-1 Easymade Application Screen Page 1
Application Screen Page 1 gives an overview of how your system is
configured.  It keeps important telephone traffic and contact information in
one place. 

1. Site name
1. Move cursor to this field. 
2. Enter the name of the site, and press 	
.

2. Contact: 
1. Move cursor to this field.
2. Enter the contact name, and press 	
.

















 		






 	    





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89 
						

							EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual3 - 3

Phone#:
1. Move cursor to this field. 
2. Enter the contact work telephone number, and press  	
.
Calls Answered

3. Total trunks / stations:
Enter the number of trunks, and press 	
, followed by the
number of stations, and press 	
 for the NEC telephone system.

Calls/day:
Enter the average number of calls received on the site busiest days,
and press 	
.

4. Day Calls Answered: 
Move cursor to this field, and enter one of the following:    

 Night calls:
 Move cursor to this field, and enter one of the following:   Worksheet Choice Enter
All Trunks A, and press	

Some Trunks S, and press	

No Trunks F, and press 	

Worksheet Choice Enter
All Trunks A, and press	

Some Trunks S, and press	

No Trunks F, and press 	
 
						

							3 - 4Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited

5.  All ports busy action
Move cursor to this field, and enter one of the following:     
Access Numbers

6. Trunk Pilot #:
Enter area code and telephone number outside callers use to reach
the voice mail system, and press 	
. If the voice mail system
answers only internally forwarded calls, press 	
 to leave the
field blank.

# of trunks answered:
Enter number of trunks the voice mail system answers, and press
	
.

Alternate Trunk #s:
Enter another number for outside callers to use to reach voice mail,
and press  	
. You can enter additional numbers in three fields.
Press  	
 after you enter each number to move the cursor to the
next telephone number field.

7. Voice Port Stations  
• Pilot #:
Enter the area code and telephone number, and press 	
.
• Station Numbers
Enter numbers in ascending order, separated by commas.  If
the station numbers are sequential, you may enter a range of
numbers (
e.g., 101~104).
Enter all the NEC telephone system station numbers connected
to a voice mail system port, and press 	
.   Worksheet Choice Enter
Ring until Answered R, and press	

Operator Forward O, and press	

Busy Tone B, and press 	
 
						

							EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual3 - 5
NEC Telephone System Information
The NEC Electra Elite is the only telephone system the EliteMail card
supports.
 
Figure 3-2     Easymade Switch Setup Screen Page 1
To reinitialize the switch parameters to the factory default settings, press
	
- and Refer to Figure 3-2 Easymade Switch Setup Screen Page 1. 
1. In the Switch
 field, enter NEC
, 
and press 	
.  
The system finds the name of first NEC Electra Elite telephone
system in the Switch Setup library.
2. Enter Y, and press 	
 to select the telephone system or Enter N,
and press 	
 to display the next match.
3. When the system asks: Is it the NEC Electra Elite? (Y/N),  
Enter Y,
and press 	
 to verify.
4. Then the system asks: Are you sure you want to initialize all switch
parameters?
5. Enter Y, and press 	
, and the fields on the screen (pages 1 ~ 3)
are automatically filled with the factory default parameters best
suited for your NEC Electra Elite telephone system.

Some fields on Switch Setup Screen Page 2 are used to set how Live
Record and Constant Message Count work at your site. For details, refer to
the EliteMail VMS/EliteMail Limited Technician Guide.

















 	

 




     





 
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							3 - 6Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited
Keypad Map
The keypad map used system-wide is displayed in the Keypad
 field on
Application Screen Page 6. This is a display-only field. If you want to set
the system for a keypad map other than the default, you must run a special
utility. For details on changing the keypad map, refer to the
 EliteMail VMS/
EliteMail Limited Technician Guide.
Figure 3-3    Keypad Map
SECTION 3 
P
ROGRAM 
W
ORKSHEET 2:  THE 
O
PENING GREETINGUse this worksheet to help you as you record your opening greetings and
set up how the system handles incoming calls.  (Refer to Figure 3-4
Easymade Application Screen Page 2.)
Figure 3-4     Easymade Application Screen Page 2
If you are not viewing the Easymade Application Screen, press 	
-,
then press 
 

  to view Page 2.

















 		






 	    




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89 
						

							EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual3 - 7
All Ports
11. Opening Greeting Box ID
Prompts were recorded for a default opening greeting, but you may record
them again to personalize the voice mail system for your application.  The
default opening greeting is recorded in the $Greeting transaction directory.
If you are not viewing this screen, press 	
-, then press 
 until
you are actually viewing the $Greeting transaction directory 
Recording prompts involves two main steps:
1. Establish a local connection with the voice mail system. Local
connection is made using the F3 Select Port, and F4 Local on/off,
command keys.  This is a quick, 4-step process.  You need a
telephone within arm reach of the system console.
2. Press or   to listen to or record the prompts.
Establish a local connection:
1. Dial the system.  If you are on a busy system, you might have to wait
until a port is free to answer calls.
2. After you dial, watch the port status indicators in the upper left corner
of the Banner Screen.   Look for the port taking your call.  RINGING
is followed shortly by DAY ANSWER
 (or NIGHT ANSWER
) as your
line rings, is answered, and the system plays the opening greeting.
3. The port selection indicator, >>
, shows the port connecting locally.
Press  to move 
>> to the port that answered your call.
4. Press to connect locally.  The port status indicator changes to
Local Connect
, and any message you hear playing stops.

After you are connected locally, leave the telephone handset off-hook. If you
hang up the telephone before you are finished with the local connection,
you must disconnect and establish your connection again.
On the worksheet, if you chose:
Transfer Call to Operator
Enter the operator ID, usually 0, and press 	
. 
						

							3 - 8Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited
Interview the caller
Enter 
$PM, and press 	
.  Callers are routed to the Public Interview
Box.
Hang Up
Leave the field blank (no System ID).  To delete an existing ID, position the
cursor on the ID, press 

	
 several times until the field is empty, and
press 	
.
Other
Enter the System ID of the transaction box, interview box, or other System
ID where you want the voice mail system to route the caller, and press
 	
.

A System ID may have up to 10 digits, but only three digits are displayed in
this field.  You can scroll left and right through the field.  To guarantee that
nothing is hidden to right of the entry, press
-
 to delete to the end of
the field.
SECTION 4 
P
ROGRAM 
W
ORKSHEET 3:  
O
PERATOR HANDLINGApplication Screen
If you are not viewing the Easymade Application Screen, press 	
-,
then press 
 until you display Page 3.  Refer to Figure 3-5
Easymade Application Screen Page 3.   
Figure 3-5    Easymade Application Screen Page 3

















  		






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							EliteMail VMS/EliteMail Limited Issue 1
Job Specifications Manual3 - 9
20. Set up System Operator 

System ID:
1. Select this field 
2. Enter 0 and press 	
.
If your operator ID is different, enter it instead of 0.

Day?
1. Move the cursor to this field. 
2. Enter N
, and press	
 if an operator is not available. 
3. Enter Y
, and press 	
 if an operator is available during the
hours your organization is open (Day Mode).
4. After the , enter the operator actual extension number, and
press 	
.

Nite?
1. Move the cursor to this field.
2. Enter Y
, and  	
 if an operator is available during the hours
your organization is not open (Night Mode). 
3. Enter N
, and press	
 if an operator is not available.

Transfer Type
The call transfer type field, directly below the Nite? field, is not
labeled. It can be Release, Await-Ans, or Wait-ring. 
To change the
setting, position the cursor on the existing field, and enter:  

Rings
Enter the number of Rings to Wait, and press 	
. 

This parameter does not apply if you selected Release transfer.
Worksheet Choice Enter
Release
R, and press 	

Await Answer
A, and press 	

Wait for Ringback
W, and press 	
 
						

							3 - 10Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited
SECTION 5  
P
ROGRAM 
W
ORKSHEET 4:  
S
YSTEM SCHEDULESIf you are not viewing the Easymade Application Screen, press	
-,
then press 
 until you display Page 4.  Refer to  Figure 3-6
Easymade Application Screen Page 4.
Figure 3-6     Easymade Application Screen Page 4

31. Schedule #1/Schedule #2/Schedule #3
1. Move the cursor to Schedule #1.  
2. Enter the beginning time (in HH:MM format), and press	
.  
3. Enter the ending time, and press 	
.  
4. Enter the letters for the days of the week this range applies to.
The valid letters are:    

















 		






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