NEC EliteMail Vms/Elitemail Limited Job Specifications Manual
Have a look at the manual NEC EliteMail Vms/Elitemail Limited Job Specifications Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1168 NEC manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual3 - 51 2. Refer to table below, and enter the code that indicates how you want the voice mail system to handle night calls after playing the box greeting. Take–msg The additional fields below affect the way the system takes the message. • Max–msg: 1. Move the cursor to this field. 2. Enter the time in seconds a message from an outside caller can last, and press . • Edits OK? 1. Move the cursor to this field. 2. To allow outside callers to record messages to this box again, enter Y, and press . 3. To prevent callers from recording messages to this box, enter N, and press . Worksheet Choice Enter Take a Message T, and press Transfer to Operator O, and press Say–bye S, and press Hang up H, and press Go to Another ID G, and press (Specify System ID) Restart a Call R, and press
3 - 52Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited • Send Msg Urgent? 1. Move the cursor to this field. 2. To set the system to mark all messages for this transaction box urgent, enter Y, and press . 3. To keep outside callers from marking messages urgent, enter N, and press . 4. To set the system to ask callers if they want to send their message urgent, enter A, and press . • After Msg: 1. Move the cursor to this field. 2. Enter the code for the action you want the system to take after recording a message from an outside caller. The choices are: One key dialing Use this part of the screen to set up single digits to represent full System IDs for other transaction boxes, interview boxes, or subscriber extension numbers. 1. Move the cursor to the number you want to use. 2. Enter the System ID, and press . Worksheet Choice Enter Transfer to Operator O, and press Say–bye S, and press Hang up H, and press Go to Another ID G, and press (Specify System ID) Restart a Call R, and press
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual3 - 53 SECTION 17 P ROGRAM W ORKSHEET 17: I NTERVIEW BOXESFor each completed copy, add an interview box at the Transaction Directory. Figure 3-22 Sample Interview Box If you are not viewing the Transaction Directory, press -. Add an Interview Box 1. Press. for the Add Menu. 2. Press&and to select Interview box . You are prompted with: Add interview box for ? (Y/N) 3. Enter Y, and press if you want the box to belong to a system manager or enter N, and press if you want the box to belong to a different subscriber. 4. If you enter N, You are then prompted with: Add interview box for which subscriber (enter last name): ) & ) &) &) ; ( %!F 8D %!F MD )%@* ;9 9(; :-- C %; - -$ /00 X3(% 00 ) 9 0000H00 X3(% 000 ) 9 00H00 X3(% 000 ) 9 000002 - -+ = ( ( . - -- - ( ( = - -- - ( ( $ - -? + ( ( - - -- - ( ( + - -- - ( ( - -: . ( ( - -- - ( ( . - -- - ( ( 5 - -. . ( ( $ - -- - ( ( $- - -- - ( ( : - - - ( ( - -- - ( ( ? - - - ( ( 5 - -- - ( ( = - -- - ( ( : - -- - ( ( %4 ( !%> ( + - -- - ( ( ? - -- - ( ( ! 91M9 A0000000000000000000000000L000000000000000000000000L000000000000000000000000000B
3 - 54Fill in the Screens Issue 1 EliteMail VMS/EliteMail Limited 5. Enter the last name of the subscriber who owns the box. Any letter or word you enter puts you in an alphabetical list of subscribers with the following confirmation prompts: Add interview box for subscriber (Press ESC to quit)? (Y/N): 6. If you enter N, and press , the same prompt offers the name of the next subscriber (alphabetically) in the system. 7. If you press , you are prompted for the System ID and name of the interview box. 8. Enter the System ID, and press . 9. Enter the name of the interview box, and press . You must enter a name. The system then displays the new interview box on screen. 10. After adding an interview box, record a name for the box. Follow the steps to establish a local connection and record the name. To establish a local connection, refer to Section 3 Program Worksheet 2: The Opening Greeting on page 3-6. Record Interview Box Questions To record an interview box questions, establish a local connection and make the recordings. After you record each question, enter the maximum reply time (in seconds) immediately to the right of the question. Send Msg Urgent? 1. Move the cursor to this field. 2. To set the system to mark all messages left in the interview box urgent, enter Y, and press . 3. To keep outside callers from marking messages urgent, enter N, and press . 4. To set the system to ask callers if the message is urgent, enter A, and press .
EliteMail VMS/EliteMail Limited Issue 1 Job Specifications Manual3 - 55 After : Depending on checked action on the worksheet, enter the following in the After field. Worksheet Choice Enter Say–bye and Hang up S, and press Transfer Caller to Operator O, and press Restart a Call R, and press Go to Another ID G, and press (Specify System ID) Hang up H, and press
Job Specifications ManualA - 1
Worksheets
Worksheet 1 Site Information
1. Site name
2. Contact name
Phone #
Calls Answered
3. Total number of trunks
Total number of stations
Number of calls per day
4. Day calls to be answered (check one)
All trunks (default)
Some trunks
No trunks (forwarded calls only)Night calls to be answered (check one)
All trunks (default)
Some trunks
No trunks (forwarded calls only)
5. Action to take for overflow calls, when all system ports are busy (check one)
Ring system until it answers (default) (System answers as soon as a port is free.)
Forward calls to Operator (Live Operator handles overflow calls.)
Issue busy tone
System Access Numbers
6. Trunk pilot number______________________Number of trunks answered by system ___________________
Alternate trunk numbers _________________
7. Voice Port Stations Station pilot number
Station Number for each port:
1.
_______________ 2. _______________ 3. ____________________ 4. ____________________
5. _______________ 6. _______________ 7. _______________ 8. _______________
9. _______________ 10. _______________ 11. _______________ 12. _______________
13. _______________ 14. _______________ 15. _______________ 16. _______________
17. _______________ 18. _______________ 19. _______________ 20. _______________
21. _______________ 22. _______________ 23. _______________ 24. _______________
25. _______________ 26. _______________ 27. _______________ 28. _______________
29. _______________ 30. _______________ 31. _______________ 32. _______________
33. _______________ 34. _______________ 35. _______________ 36 ._______________
Telephone System Information
Manufacturer
Model
Software Release #
Switch Setup Screen Page 1
Keypad Map
Default (Q=7, Z=9)
QZ on the 0 Key
Numbers Only Keypad
QZ on the 1 Key
Swedish Keypad
EliteMail VMS/EliteMail LimitedIssue 1
Job Specifications ManualA - 3
Worksheet 2 The Opening Greeting
The opening greeting is recorded in a default transaction Box ($Greeting). You may select the default prompt or enter an
announcement suitable for your application. Also identify what should happen if the caller does not respond to the prompts.
System ID
Call Transfer
Transfer the calls reaching this box to an extension?
Day hours
Yes, to extensio
No (default)
Night hours
Yes, to extension _____
No (default)
Call transfer type
Await Answer for
rings(default)
Release
Wait for Ringback for ___ rings
(3 rings or more) (3 rings or more)
Transfer options
Announce
Confirm
Introduce
Message Screen
Screen
None
(Use only with Await Answer call transfer)
Use call holding?
Yes
Vox
No (default)
(Do not use with Release call transfer)
Greeting
Day Greeting
Night Greeting
Use one-key dialing during greeting?
Yes
No (default)
1 = __________ 2 = __________ 3 = __________ 4 = _________ 5 = __________
6 = __________ 7 = __________ 8 = __________ 9 = _________ 0 = __________
Action After Greeting
Day Night(check one box for Day hours and one box for Night hours)
Say Goodbye then hang up
Transfer the caller to the operator
Restart the call at the opening greeting
Route the call to another subscriber or transaction box (Use Go-to-ID -> )
Interview the caller (Use Go-to-ID
® $PM)
Take a message
If taking message:
Maximum Message Length
seconds Allow caller to edit message?
Yes (default)
No
Mark the messages urgent?
Yes
No (defaulkt)
Ask
Action after message?
Transaction Directory
EliteMail VMS/EliteMail LimitedIssue 1
Job Specifications ManualA - 5
Worksheet 3 Operator Handling
20. When is an operator available to handle calls?
Day
Yes(default)
No
Night
Yes
No (default)
Transferring Calls to the Operator
What is the operator extension number on the telephone system?
Day
0 (zero)
______
Night
0 (zero)
______
Call transfer type to use for operator extension
Release(default)
Await Answer for ______ rings
Wait for Ringback for ______ rings
(3 rings or more)
Application Screen Page 3
Worksheet 4 System Schedules
Use this worksheet to define the system Day Mode operating schedule. This usually matches the company office hours. All
other hours the system operates in Night Mode. You may specify up to three ranges of hours and days for Day Mode oper-
ation.
31. Daytime Schedule (Enter up to three ranges of hours and days for Schedule #1)
a:
am / pm to
am / pm on
Mon
Tue
Wed T
Hu
Fri
Sat
S
Un
b:
am / pm to
am / pm on
Mon
Tue
Wed T
Hu
Fri
Sat
S
Un
c:
am / pm to
am / pm on
Mon
Tue
Wed
T
Hu
Fri
Sat S
Un
Ignore holidays?
Yes
No(default)
32. Special Schedule (#4)
Day
Night
33. Holidays (Write in the day and month of up to eighteen holidays)
___________ ___________ ___________ ___________ ___________ ___________
___________ ___________ ___________ ___________ ___________ ___________
___________ ___________ ___________ ___________ ___________ ___________
34. Automatically adjust system for Daylight Savings Time?
Yes Date On
Date Off
No
Application Screen Page 4
EliteMail VMS/EliteMail LimitedIssue 1
Job Specifications ManualA - 7
Worksheet 5 Default Subscriber Settings
Use this worksheet to specify settings that apply to most subscribers, including settings for Personal IDs, how calls are
transferred, if message waiting lamps are used, and if the system calls the subscriber to deliver messages. You may spec-
ify custom settings for individual subscribers on another worksheet.
Personal ID & Access Codes
The system automatically assigns a Personal ID to a new subscriber by adding one or more digits to the subscriber exten-
sion (X). For example, 9X creates a Personal ID of 9100 for extension 100.
Access codes allow or deny subscribers particular features of the system. Refer to the
Application Manual or the system
on-line help for access code definitions.
Default Change to:
Personal ID for Subscribers 9X
______________________
Access Codes PCBF
______________________
Call Transfer
Transfer calls to subscribers?
Yes (default)
No
Call transfer type
Await Answer for ______ rings (default) Use call screening?
Yes
No (default)
Release (Use only with Await Answer call transfer)
Wait for Ringback for ______ rings Use call holding?
Yes
Vox
No (default)
(3 rings or more) (Do not use with Re lease call transfer)
Message Notification
Activate message waiting lamps for new messages?
Yes (default)
No
(The telephone system must be programmed to support message waiting lamps or indicators)
Message Delivery
Should the system call the subscriber extension to deliver new messages?
Yes
No (default)
Wait
_____ minutes after a new message arrives before trying to call.
Hours to deliver:
am / pm to
am / pm on
Mon
Tue
Wed T
Hu
Fri
Sat
S
Un
Ring the extension for
_____ rings before hanging up (3 or more rings)
Choose one of the following:
Deliver
each new message as it arrives. If no answer, try again every _____ minutes.
Deliver a
batch of new messages every
minutes.
Deliver
urgent messages, as soon as they arrive. If no answer, try again every _____ minutes.
Application Screen Page 5
EliteMail VMS/EliteMail LimitedIssue 1
Job Specifications ManualA - 9
Use this worksheet to specify several system-wide features that protect your
system from unauthorized access and from certain system errors.
Worksheet 6 System Security
53. How many times should a caller be allowed to misdial?
4 times (default)
___________ times
Should a caller be routed to another System ID for help after misdialing repeatedly?
No (system hangs up) (default)
Yes, route to System ID ____________
55. When should the system ask subscribers to delete unnecessary messages?
When there is less than 15 minutes of message storage space left (default)
When there is less than ________ minutes of message storage space left
58. Who should receive a voice message if a system error occurs?
Everyone who receives public messages (default)
These subscribers: Name:__________________________ Personal ID:_________________
Name:__________________________ Personal ID: _________________
Name:__________________________ Personal ID: _________________
Application Screen Page 6
Worksheet 7 Directory Assistance
The voice mail system offers an automatic directory of extensions, numeric directory assistance, and a special De-
partments transaction box to help callers find out the extension number of the person or department they are trying
to reach. Use this worksheet to choose the directory assistance the system provides.
Directory Assistance
Default ID Change to: Make change on:
Automatic directory assistance 555
______ Application Screen Page 6
Should the system automatically route the caller if there is only one matching name in the automatic
directory?
Yes (default)
No
Numeric directory assistance
$411 _______ Groups Screen
Departments transaction box 411 _______ Transaction Directory
.