NEC EliteMail Vms/Elitemail Limited Job Specifications Manual
Have a look at the manual NEC EliteMail Vms/Elitemail Limited Job Specifications Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 1168 NEC manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
EliteMail VMS/EliteMail LimitedIssue 1 Job Specifications ManualA - 11 Worksheet 8 Public Fax Box You can route incoming faxes to a particular extension, known as the Public Fax Box. This extension is then connect- ed to one or more fax machines. Use this worksheet to specify how to set up the Public Fax Box. If you are not using the Public Fax Box, you may skip this worksheet. Fax ID: $_FAXBOX (default) FAX (329) Other: ____________________ Voice Name: “...the Public Fax Box...” (default) Other: ____________________ NOTE: If you use the default Fax System ID, callers cannot dial the Public Fax Box directly. Transfer calls to the Public Fax Box? Yes, to extension No (Turn off Public Fax Box) (default) Call transfer type Await Answer for rings (default) Release Wait for Ringback for ____ rings Use call holding? Yes Vox No (default) (Do not use holding with Release call transfer) Alternate Action: (if fax call transfer is unsuccessful) Say Goodbye then hang up Route call to another subscriber or transaction Transfer call to the operator (default) box (Use Go-to-ID -> ______) Restart call at the opening greeting Hang up Announce Options Use this decision chart to decide how to handle manual fax calls and how to announce calls that are transferred to the Public Fax Box. Circle the choice you want for Announce=. Application Screen Page 6 Announce = NEVERAnnounce = POSTAnnounce = ALWAYSAnnounce = VOICE Send a public announcement when a fax call is transferred?Ask caller to record an introduction ? Send a public announcement when a fax call is transferred? YES NO NONOYESYES
EliteMail VMS/EliteMail LimitedIssue 1 Job Specifications Manual A - 13 Worksheet 9 Subscriber List Page of If you are adding subscribers by range, list the range(s) of Extension IDs (for example, 210-320). If you are adding sub- scribers one-by-one, make as many copies of this worksheet as necessary to list all subscribers. For each person, enter the full name and extension number, with the lowest extension number first. Also, check off any subscribers you do NOT want listed in directory assistance. If you have a list or directory of all personnel and their extension numbers, you may use it in place of this worksheet. Extension # ID Range 1Start: ____________ Stop: _____________ Extension # ID Range 2Start: ____________ Stop: _____________ Extension # ID Range 3Start: ____________ Stop: _____________ Extension Last Name First & Middle Names Unlisted Personal Directory Screen
EliteMail VMS/EliteMail LimitedIssue 1 Job Specifications Manual A - 15 A subscriber may have one or more guests. Like subscribers, guests can leave and receive messages on the system. Guests are usually important clients, family members, or others with whom a subscriber wants regular, two-way communication. Make as many copies of this worksheet as you need to list the host subscriber, guest name, and guest personal ID. If the subscriber wants to receive the guest messages as urgent messages, put a check mark next to the guest name.. Worksheet 10 Guests Page of Host Subscriber Guest Name Guest Personal ID Urgent? Personal Directory Screen
EliteMail VMS/EliteMail LimitedIssue 1 Job Specifications Manual A - 17 . Worksheet 11 Message Groups Page of ___ Subscribers that want to regularly send messages to a group of other subscibers or guests can create a message group by phone. Decide whether messages should begin with letters or numbers. If a message group begins with numbers, include the special System ID for sending group messages. For each group you need, enter the group name or number and the group owner. Indicate if the owner is the only one that can send messages to the group. A group can also be set for dispatch distribution so that only the first person to hear the message actually receives it Select message groups by name or by number? Use named groups (Message group names begin with 3 letters) Use numbered groups (Message group names begin with 3 numbers) System ID for numbered groups: ___________ (Application Screen Page 6) Group Name or Number: Group Owner: Deliver the message only to the first person who hears it? Yes (DISPATCH distribution) No (default)Can someone besides the owner send a message to this group? Yes (OPEN group) No (default) (PRIVATE group) Group Members _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _________________________________________ _____________________________________________________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ ____________________________________ Groups Screen
EliteMail VMS/EliteMail LimitedIssue 1 Job Specifications Manual A - 19 Worksheet 12 Special Subscriber Settings Page of ___ Name Personal ID Extension # ID Hold / Archive messages / days Access Codes Call Transfer Transfer calls to subscriber? Yes (default) No Call transfer type Await Answer for rings (default) Release Wait for Ringback for rings (3 rings or more) (3 rings or more) Turn screening options on? Yes No (default) Use call holding? Yes Vox No(default) (Do not use with Release call transfer) Transfer options Announce Confirm Introduce Message Screen Screen None Screening options Announce Confirm Introduce Message Screen Screen None (Use transfer and screening options only with Await Answer call transfer) Action After Greeting Take a message Other Action __________________________________________ If taking message: Maximum Message Length seconds Allow caller to edit message? Yes (default) No Mark the messages urgent? Yes No (default) Ask Action after message? Use one-key dialing during greeting? Yes No (default) Message Notification & Delivery Lamp # Activate message waiting lamps for new messages? Yes (default) No (The telephone system must be programmed to support message waiting lamps or indicators) Phone #1 Wait minutes before trying to call. Hours to deliver: am / pm to am / pm on Mon Tue Wed T Hu Fri Sat S Un Try for rings before hanging up. Try again in minutes. Deliver Each new message Batches of new messages Urgent messages only Phone #2 Wait minutes before trying to call. Hours to deliver: am / pm to am / pm on Mon Tue Wed T Hu Fri Sat S Un Try for rings before hanging up. Try again in minutes. Deliver Each new message Batches of new messages Urgent messages only Phone #3 Wait minutes before trying to call. Hours to deliver: am / pm to am / pm on Mon Tue Wed T Hu Fri Sat S Un Try for rings before hanging up. Try again in minutes. Deliver Each new message Batches of new messages Urgent messages only Personal Directory Screen
EliteMail VMS/EliteMail LimitedIssue 1 Job Specifications Manual A - 21 Worksheet 13The Public Interview Box Page of The Public Interview Box is a special interview box owned by the system. When an operator is not on duty, it can collect mes- sages from callers who don’t know where to send their message. The messages are delivered to all subscribers with public message access. There is only one Public Interview Box, and it cannot be removed from the system. If you are not using the Public Interview Box, you may skip this worksheet. Enter the questions to be asked the caller and the maximum time allowed for the caller answer. System ID for Public Interview Box $PM (default) Other Question Max Response (in seconds) 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. Should outside callers be allowed to mark messages urgent? Yes No (default) Ask Action after last question Say goodbye, then hang up (default) Transfer call to operator Restart the call at the opening greeting Route the call to another subscriber or transaction box (Use Go-to-ID ® ) Hang up ( The system does not say anything after the last question.) Transaction Directory, Public Interview
EliteMail VMS/EliteMail LimitedIssue 1 Job Specifications Manual A - 23 Worksheet 14 Menus & Interviews Map Use this sheet to draw a map or diagram of any personnel directories, information menus, or special call routing to use in your application. You can then use the Menus & Interviews List worksheet to list the transaction boxes required for this part of your application. Thank you for calling FloppySoft. For Support, press 200. For Accounting, press 300. For product information, press 400. For Sales, press 500. Otherwise, please stay on the line and an operator will be right with you. 200 Technical Support Box 500 Sales Box 400 Product Information Box 300 Accounting Box If the caller presses To other boxes depending on selection To accountants extension 200300500400 To other boxes depending on selection To each sales personinturn
EliteMail VMS/EliteMail LimitedIssue 1 Job Specifications Manual A - 25 Worksheet 15 Menus & Interviews List Page of ___ List here the transaction boxes or interview boxes you need to complete the application features designed in the previous worksheet. Make as many copies of this worksheet as you need. For each box listed here, you should also complete an individual Transaction Box or Interview Box worksheet. System ID Name Owner Transfer? Yes, to Ext. # ______ NoGreeting None Use One-Key DialingAction after Greeting System ID Name Owner Transfer? Yes, to Ext. # _____ NoGreeting None Use One-Key DialingAction after Greeting System ID Name Owner Transfer? Yes, to Ext. # _____ NoGreeting None Use One-Key DialingAction after Greeting System ID Name Owner Transfer? Yes, to Ext. # NoGreeting None Use One-Key DialingAction after Greeting Transaction Directory
EliteMail VMS/EliteMail LimitedIssue 1 Job Specifications Manual A - 27 Worksheet 16 Transaction Boxes Page of Transaction boxes are the building blocks of special applications. They can be used to provide audiotext, one-key menus, special message taking, and special call routing. For each transaction box in your application, fill out a copy of this work- sheet. System ID Name Owner Call Transfer Transfer the calls reaching this box to an extension? Day hours Yes, to extensio No (default) Night hours Yes, to extension _____ No (default) Call transfer type Await Answer for rings(default) Release Wait for Ringback for ___ rings (3 rings or more) (3 rings or more) Transfer options Announce Confirm Introduce Message Screen Screen None (Use only with Await Answer call transfer) Use call holding? Yes Vox No (default) (Do not use with Release call transfer) Greeting Day Greeting Night Greeting Use one-key dialing during greeting? Yes No (default) 1 = __________ 2 = __________ 3 = __________ 4 = _________ 5 = __________ 6 = __________ 7 = __________ 8 = __________ 9 = _________ 0 = __________ Action After Greeting Day Night(check one box for Day hours and one box for Night hours) Say Goodbye then hang up Transfer the caller to the operator Restart the call at the opening greeting Route the call to another subscriber or transaction box (Use Go-to-ID -> ) Interview the caller (Use Go-to-ID ® $PM) Take a message If taking message: Maximum Message Length seconds Allow caller to edit message? Yes (default) No Mark the messages urgent? Yes No (default) Ask Action after message? Transaction Directory
EliteMail VMS/EliteMail LimitedIssue 1 Job Specifications Manual A - 29 Worksheet 17Interview Boxes Page of Interview boxes allow you to ask specific questions of callers. All the responses of a caller are joined together in a single message, that is sent to the owner of the interview box. For each interview box in your application, fill out a copy of this worksheet. Enter the questions to be asked the caller and the maximum time allowed for the caller answer. Box Name Owner System ID QuestionMax. Response (in seconds) 1. 2. 3. 4. 5. 6. 7. 8. 9 . 10. 11. 12. 13. 14. 15 . 1 6 . 1 7 . 1 8 . 19. 20. Should outside callers be allowed to mark messages urgent? Yes No (default) Ask Action after last question Say goodbye then hang up Transfer the call to the operator Restart the call. Route the call to another subscriber or transaction box (Use Go-to-ID ®_____) Hang up (The system does not say anything after the last question.) Transaction Directory