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NEC EliteMail Vms/Elitemail Limited Job Specifications Manual

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    							EliteMail VMS/EliteMail LimitedIssue 1
    Job Specifications ManualA - 11
    Worksheet 8 Public Fax Box
    You can route incoming faxes to a particular extension, known as the Public Fax Box. This extension is then connect-
    ed to one or more fax machines. Use this worksheet to specify how to set up the Public Fax Box. If you are not using 
    the Public Fax Box, you may skip this worksheet.
    Fax ID: 
     $_FAXBOX (default)          
      FAX (329)
      Other: ____________________
    Voice Name:
    
    “...the Public Fax Box...” (default)  
      Other: ____________________
    NOTE: If you use the default Fax System ID, callers cannot dial the Public Fax Box directly. 
    Transfer calls to the Public Fax Box?
      Yes, to extension 
         
            
     No (Turn off Public Fax Box) (default)
    Call transfer type
      Await Answer  for 
         
       rings (default)  
      Release 
     Wait for Ringback  for ____ rings
    Use call holding?
      Yes
      Vox
      No (default)   (Do not use holding with Release call transfer)
    Alternate Action:  (if fax call transfer is unsuccessful)
      
    Say Goodbye then hang up                        
    Route call to another subscriber or transaction
       
    Transfer call to the operator (default)                 box (Use Go-to-ID -> ______)
      
    Restart call at the opening greeting            
    Hang up
    Announce Options
    Use this decision chart to decide how to handle manual fax calls and how to announce calls that are transferred to 
    the Public Fax Box. Circle the choice you want for Announce=.
    Application Screen Page 6
    Announce =
    NEVERAnnounce =
    POSTAnnounce =
    ALWAYSAnnounce =
    VOICE Send a public announcement
    when a fax call is transferred?Ask caller to record an introduction
    ?
    Send a public announcement
    when a fax call is transferred? YES
    NO
    NONOYESYES 
    						
    							EliteMail VMS/EliteMail LimitedIssue 1
    Job Specifications Manual A - 13
    Worksheet 9 Subscriber List
    Page    of       
    If you are adding subscribers 
    by range, list the range(s) of Extension IDs (for example, 210-320). If you are adding sub-
    scribers 
    one-by-one, make as many copies of this worksheet as necessary to list all subscribers. For each person, enter 
    the full name and extension number, with the lowest extension number first. Also, check off any subscribers you do NOT 
    want listed in directory assistance. If you have a list or directory of all personnel and their extension numbers, you may use 
    it in place of this worksheet.
    Extension # ID Range 1Start:
     ____________   Stop:
     _____________
    Extension # ID Range 2Start:
     ____________   Stop:
     _____________
    Extension # ID Range 3Start:
     ____________   Stop:
     _____________
    Extension  Last Name First & Middle Names Unlisted
                    
                                                       
                    
                                                         
                    
                                                        
                     
                                                       
                     
                                                       
                     
                                                        
                    
                                                       
                     
                                                       
                    
                                                       
                     
                                                       
                    
                                                       
                    
                                                       
                    
                                                       
                     
                                                       
                     
                                                       
    Personal Directory Screen 
    						
    							EliteMail VMS/EliteMail LimitedIssue 1
    Job Specifications Manual A - 15
    A subscriber may have one or more guests.  Like subscribers, guests can leave and receive 
    messages on the system.  Guests are usually important  clients, family members, or others 
    with whom a subscriber wants regular, two-way communication.  Make as many copies of 
    this worksheet as you need to list the host subscriber, guest name, and guest personal ID.  
    If the subscriber wants to receive the guest messages as urgent messages, put a check 
    mark next to the guest name..
    Worksheet 10 Guests
    Page    of       
    Host Subscriber Guest Name Guest Personal ID Urgent?
                      
                                                  
                      
                                                    
                      
                                                          
                       
                                                     
                           
                                                    
                         
                                                    
                      
                                                        
                        
                                                     
                      
                                                      
                      
                                                    
                       
                                                    
    Personal Directory Screen 
    						
    							EliteMail VMS/EliteMail LimitedIssue 1
    Job Specifications Manual A - 17
    .
    Worksheet 11 Message Groups
    Page    of ___ 
    Subscribers  that want to regularly send messages to a group of other subscibers or guests can create a message group by 
    phone.  Decide whether messages should begin with letters or numbers.  If a message group begins with numbers, include 
    the special System ID for sending group messages.  For each group you need, enter the group name or number and the 
    group owner.  Indicate if the owner is the only one that can send messages to the group.  A group can also be set for dispatch 
    distribution so that only the first person to hear the message actually receives it
    Select message groups by name or by number?
    Use named groups   (Message group names begin with 3 letters)
    Use numbered groups   (Message group names begin with 3 numbers)
    System ID for numbered groups: ___________   
    (Application Screen Page 6)
    Group Name or Number:     
         Group Owner:    
                   
    Deliver the message 
    only to the first person who
    hears it?
    Yes (DISPATCH distribution)
    No (default)Can someone besides the owner send a message to
    this group?
    Yes       (OPEN group)
    No (default)  (PRIVATE group)
    Group Members
    _________________________________________  
    _________________________________________
    _________________________________________
    _________________________________________
    _________________________________________
    _________________________________________
    _________________________________________
    _________________________________________
    _________________________________________
    _________________________________________
    _________________________________________
    _____________________________________________________________________________
    ____________________________________
    ____________________________________
    ____________________________________
    ____________________________________
    ____________________________________
    ____________________________________
    ____________________________________
    ____________________________________
    ____________________________________
    ____________________________________
    ____________________________________
    Groups Screen 
    						
    							EliteMail VMS/EliteMail LimitedIssue 1
    Job Specifications Manual A - 19
    Worksheet 12 Special Subscriber Settings
    Page    of  ___
    Name                                                                              
    Personal ID 
                                  
    Extension # ID 
                                          Hold / Archive messages       
      /          days
    Access Codes                                                                
    Call Transfer
    Transfer calls to subscriber? 
     Yes (default)   
      No
    Call transfer type  
      Await Answer  for      
       rings (default)         
      Release            
      Wait for Ringback   for         rings
                                                              (3 rings or more)                                                        (3 rings or more)
    Turn screening options on? 
      Yes   
      No
     (default)        Use call holding?
      Yes  
      Vox
      No(default) 
                            (Do not use with Release call transfer)
    Transfer options    
     
    Announce      
     
    Confirm     
     
    Introduce    
     
    Message Screen     
     
    Screen     
      None
    Screening options 
     
    Announce      
     
    Confirm     
     
    Introduce    
     
    Message Screen     
     
    Screen     
      None
    (Use transfer and screening options only with Await Answer call transfer) 
    Action After Greeting
         Take a message   
      Other Action  __________________________________________
             If taking message:
    Maximum Message Length           
       seconds     Allow caller to edit message?     
      Yes (default)       
      No
    Mark the messages urgent?    
     Yes       
      No (default)        
      Ask
    Action after message?  
                                                                              
    Use one-key dialing during greeting?     
      Yes      
      No (default)
    Message Notification & Delivery
    Lamp # 
         
       Activate message waiting lamps for new messages?
    Yes (default)      
    No
    (The telephone system must be programmed to support message waiting lamps or indicators)
    Phone #1                                  
        Wait                minutes before trying to call.
    Hours to deliver:             
     
    am / pm  to  
            
    am / pm  on  
    Mon  
    Tue  
    Wed  T
    Hu  
    Fri  
    Sat
      S
    Un
    Try for                rings before hanging up.  Try again in               minutes.
    Deliver    
      
    Each new message    
      
    Batches of new messages   
     
    Urgent messages only
    Phone #2                                   
        Wait                minutes before trying to call.
    Hours to deliver:              
     
    am / pm  to                      
    am / pm  on  
    Mon  
    Tue  
    Wed  T
    Hu  
    Fri  
    Sat  S
    Un
    Try for                  rings before hanging up.  Try again in                minutes.
    Deliver    
      
    Each new message    
      
    Batches of new messages    
      
    Urgent messages only
    Phone #3                                    
        Wait                 minutes before trying to call.
    Hours to deliver:               
    am / pm  to                      
    am / pm  on  
    Mon  
    Tue  
    Wed  T
    Hu  
    Fri  
    Sat  S
    Un
    Try for                
      rings before hanging up.  Try again in                  minutes.
    Deliver   
      
    Each new message    
      
    Batches of new messages    
      
    Urgent messages only
    Personal Directory Screen 
    						
    							EliteMail VMS/EliteMail LimitedIssue 1
    Job Specifications Manual A - 21
    Worksheet 13The Public Interview Box
    Page     of  
        
    The Public Interview Box is a special interview box owned by the system. When an operator is not  on duty, it can collect mes-
    sages from callers who don’t know where to send their message. The messages are delivered to all subscribers with public 
    message access. There is only one Public Interview Box, and it cannot be removed from the system. If you are not using the 
    Public Interview Box, you may skip this worksheet.
    Enter the questions to be asked the caller and the maximum time allowed for the caller answer.
    System ID for Public Interview Box
     
       $PM (default)       
    Other  
    Question                                                                                    Max Response                                                                                                                                  
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
    (in seconds)
    1.                                                                                                                                                                                                    
    2.                                                                                                                                                                                                    
    3.                                                                                                                                                                                                    
    4.                                                                                                                                                                                                    
    5.                                                                                                                                                                                                    
    6.                                                                                                                                                                                                    
    7.                                                                                                                                                                                                    
    8.                                                                                                                                                                                                    
    9.                                                                                                                                                                                                    
    10.                                                                                                                                                                                                 
    11.                                                                                                                                                                                                  
    12.                                                                                                                                                                                                  
    13.                                                                                                                                                                                                  
    14.                                                                                                                                                                                                  
    15.                                                                                                                                                                                                  
    16.                                                                                                                                                                                                  
    17.                                                                                                                                                                                                  
    18.                                                                                                                                                                                                  
    19.                                                                                                                                                                                                  
    20.                                                                                                                                                                                                    
    Should outside callers be allowed to mark messages urgent?  
       Yes    
     No (default) 
      Ask    
    Action after last question   
    Say goodbye, then hang up (default)     
    Transfer call to operator
    Restart the call at the opening greeting
     Route the call to another subscriber or transaction box (Use Go-to-ID
    ®           )
     Hang up ( The system does not say anything after the last question.)
    Transaction Directory, Public Interview 
    						
    							EliteMail VMS/EliteMail LimitedIssue 1
    Job Specifications Manual A - 23
    Worksheet 14 Menus & Interviews Map
    Use this sheet to draw a map or diagram of any personnel directories, information menus, or special call routing to use in  
    your application.  You can then use the 
    Menus & Interviews List worksheet to list the transaction boxes required for this part 
    of your application.
    Thank you for calling FloppySoft. For Support, press 200.
    For Accounting, press 300. For product information, press
    400. For Sales, press 500. Otherwise, please stay on the
    line and an operator will be right with you.
    200
    Technical Support Box
    500
    Sales Box
    400
    Product Information Box
    300
    Accounting Box If the
    caller
    presses
    To other boxes
    depending on
    selection
    To accountants
    extension
    200300500400
    To other boxes
    depending on
    selection
    To each sales
    personinturn 
    						
    							EliteMail VMS/EliteMail LimitedIssue 1
    Job Specifications Manual A - 25
    Worksheet 15 Menus & Interviews List
    Page    of ___ 
    List here the transaction boxes or interview boxes you need to complete the application features designed in the previous 
    worksheet. Make as many copies of this worksheet as you need. For each box listed here, you should also complete an 
    individual 
    Transaction Box or Interview Box worksheet.
    System ID  
       Name  
              
            
       Owner  
             
          
    Transfer?
      Yes,  to Ext. # ______
      NoGreeting
      None
      Use One-Key DialingAction after Greeting
            
    System ID  
       Name  
              Owner  
         
         
    Transfer?
      Yes,  to Ext. #    _____ 
     
      NoGreeting
      None
      Use One-Key DialingAction after Greeting
                   
    System ID 
       Name  
            
                
       Owner  
             
          
    Transfer?
     Yes,  to Ext. #  _____
      NoGreeting
      None
      Use One-Key DialingAction after Greeting
            
    System ID  
       Name  
          
       Owner  
        
            
    Transfer?
      Yes,  to Ext. # 
         
      NoGreeting
        None
      Use One-Key DialingAction after Greeting
       
       
       
    Transaction Directory 
    						
    							EliteMail VMS/EliteMail LimitedIssue 1
    Job Specifications Manual A - 27
    Worksheet 16 Transaction Boxes
    Page    of  
    Transaction boxes are the building blocks of special applications. They can be used to provide audiotext, one-key menus, 
    special message taking, and special call routing. For each transaction box in your application, fill out a copy of this work-
    sheet.
    System ID  
       Name  
            
           Owner 
                   
    Call Transfer
    Transfer the calls reaching this box to an extension?
    Day hours
    Yes, to extensio   
         
     No (default)
    Night hours           
               Yes, to extension _____ 
    No (default)
    Call transfer type 
     Await Answer  for 
       
       rings(default)      
      Release   
      Wait for Ringback  for ___ rings
    (3 rings or more)           (3 rings or more)
    Transfer options  
      
    Announce    
      
    Confirm  
     
    Introduce    
      
    Message Screen   
     
    Screen    
      None
    (Use only with Await Answer call transfer)
    Use call holding? 
      Yes  
      Vox   
     No (default)
    (Do not use with Release call transfer)
    Greeting
    Day Greeting                                                                                                                                                                                 
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
    Night Greeting                                                                                                                                                                               
    Use one-key dialing during greeting?      
      Yes    
      No (default)
    1 = __________                2 = __________               3 = __________                 4 = _________                5 = __________
    6 = __________                7 = __________               8 = __________                 9 = _________                0 = __________
    Action After Greeting
    Day Night(check one box for Day hours and one box for Night hours)
     
      
    Say Goodbye then hang up
     
      
    Transfer the caller to the operator
     
      
    Restart the call at the opening greeting
     
      
    Route the call to another subscriber or transaction box  (Use Go-to-ID -> )
     
      
    Interview the caller  (Use Go-to-ID
    ® $PM)
     
      
    Take a message
    If taking message:
    Maximum Message Length          
      seconds     Allow caller to edit message?    
     Yes (default)     
      No
    Mark the messages urgent?   
      Yes   
      No (default)    
      Ask
    Action after message? 
                                                      
    Transaction Directory 
    						
    							EliteMail VMS/EliteMail LimitedIssue 1
    Job Specifications Manual A - 29
    Worksheet
    17Interview Boxes
    Page    of         
    Interview boxes allow you to ask specific questions of callers. All the responses of a caller are joined together in a single 
    message, that is sent to the owner of the interview box. For each interview box in your application, fill out a copy of this 
    worksheet. Enter the questions to be asked the caller and the maximum time allowed for the caller answer.
    Box Name  
                   Owner   
                 
    System ID
    QuestionMax. Response
    (in seconds)
    1.            
                                                                                   
    2.                                                                                                                                                                                                      
    3. 
                                                                                        
    4. 
                                                                                        
    5. 
                                                                                        
    6. 
                                                                                        
    7.
                                                                                        
    8. 
                                                                                        
    9 .                                                                                                                                                                                                                                                                                                                                            
    10.                                                                                                                                                                                                     
    11.                                                                                                                                                                                                     
    12.                                                                                                                                                                                                     
    13.                                                                                                                                                                             
    14.                                                                                                                                                                                                                           
           
    15
    .                                                                                    
    1 6 .                          
                                                                                                                         
    1 7 .                                                                                                                                                                                                                                                                                                 
           
    1 8 .                                                                                                                                                                                                                                                                                              
            
    19.                                                                                                                                                                                                     
    20.                                                                                                                                                                                                                     
     
    Should outside callers be allowed to mark messages urgent? 
      Yes  
      No (default)  
       Ask
    Action after last question
    Say goodbye then hang up
    Transfer the call to the operator
    Restart the call.
     Route the call to another subscriber or transaction box (Use Go-to-ID 
    ®_____)
    Hang up (The system does not say anything after the last question.)
    Transaction Directory 
    						
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