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NEC Dsx 34b Manual

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Page 91

Callback
DSX Software ManualFeatures◆61
Features
Callback
Description
When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The sys-
tem services Callback requests as follows:
❥Caller at extension A leaves a Callback at extension B.
- Caller can place or answer additional calls in the mean time.
❥When extension B becomes idle, the system rings extension A. This is the Callback ring.
❥Once caller A answers the Callback ring, the system rings (formerly busy)...

Page 92

Callback
62◆Features DSX Software Manual
Other Related Features
Features
Attendant Position  (page 24)
An extension user cannot leave a Callback for the attendant because the attendant’s extension is 
never busy.
Call Waiting / Camp-On  (page 58)
If an extension user starts to leave a Callback request but doesn’t hang up, the system Camps-On 
instead.
Central Of fice Calls, Answering  (page 74)
If a line is ringing an extension because of a prior Callback, and then receives a new outside call, it 
will...

Page 93

Caller ID
DSX Software ManualFeatures◆63
Features
Caller ID
Description
Caller ID allows a display keyset to show an incoming caller’s telephone number (called Directory Number 
or DN) and optional name as the call is ringing. Caller ID supports the\
 telco’s Called Number Identi fication 
(CNI) and Called Number Delivery (CND) service, when available. These services provide the Caller ID 
information (i.e., messages) between the  first and second ring burst of an incoming call.
Caller ID provides the...

Page 94

Caller ID
64◆Features DSX Software Manual
Third Party Caller ID Check
Third Party Caller ID Check allows an idle or busy keyset user to display the Caller ID data for another line. 
The line that the user checks can be ringing or busy.
Caller ID Display Separator
An extension’s display can optionally show a calling party number separator. The separator is a dash after 
the area code and after the local exchange on a 7 or 10 digit number. If disabled, the calling party number 
displays without a...

Page 95

Caller ID
DSX Software ManualFeatures◆65
Features
Programming
1.If yes:
- In  3121-01: Caller ID Type  (page 825) enter the type of Caller ID required (DSP = 
1, ATRU-DB  = 
2, T1/E1 ANI  = 3).
- For ANI Caller ID, in  3121-02: ANI/DNIS Format  (page 825) and 3121-04: Number of ANI Digits  
(page 826), set for compatibility with the connected service.
- In  1611-06: Caller ID Detection Timer  (page 684), set for compatibility with the connected service.
2.If no, in 3121-01: Caller ID Type  (page 825),...

Page 96

Caller ID
66◆Features DSX Software Manual
Other Related Features
Features
Call Timer  (page 55)
The Auto Timer feature interacts with Caller ID on the  first line of the telephone display. If an exten-
sion has Call Timer enabled, the  first line (i.e., caller’s name) of the Second Call Caller ID display 
won’t show. The user will only see the caller’s number (in the second line).
Call Waiting / Camp-On  (page 58) and Off-Hook Signaling  (page 255)
• An extension programmed to receive Camp-On tones or...

Page 97

Caller ID
DSX Software ManualFeatures◆67
Features
Operation
Clearing the DisplayIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To cancel (clear) the Caller ID display and return your phone to its normal display:• You can only do this while you are on a call, not while your phone is rin\
ging.
1.Press CLEAR.
To turn the Caller ID display back on (after you press CLEAR to cancel it):
1.
Press CHECK.
Third Party Caller IDIn these instructions:[Super Display Soft Key]
[Keyset Soft Key]
To...

Page 98

Caller ID Logging
68◆Features DSX Software Manual
Caller ID Logging
Description
When caller ID is enabled, Caller ID Logging stores a record of the call\
er’s number and name (if provided 
by the telco) for each outside call that rings an extension. This allows an extension user to easily review and 
redial their calls. The system can log records directly to an extension or to one of 8 Caller ID Logging 
Groups. All the extensions in the same Logging Group share the same Caller ID records. Ea\
ch...

Page 99

Caller ID Logging
DSX Software ManualFeatures◆69
Features
Types of Calls that are Logged
Call ID Logging will make a record of any outside call to an extension that can normally be answered using 
Ringing Line Preference. These include:
❥Line key (Key Ring) and Loop Key calls
❥Transfers
❥Direct Inward Lines (DILs)
❥Group Ring calls
Caller ID and Answering Machines
If voice mail  is not installed, Caller ID Logging can provide unique handling of a customer-provided 
answering machine. If an extension is...

Page 100

Caller ID Logging
70◆Features DSX Software Manual
Programming
Setting Up Caller ID Callbacks
1.If Caller ID is not installed, turn to Caller ID (page 63) and set up your system’s Caller ID.
1.In 3711-01: Caller ID Callback Route Type  (page 856), select the type of route used for Caller ID call-
backs (
1 = line, 2 = Line Group).
2.For line, in  3711-01: Caller ID Callback Line  (page 856) enter the line number (1-64) the system will 
use for Caller ID callbacks.
3.For Line Groups, in  3711-01: Caller...
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