NEC Attendant Console Statistics Operations Manual

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Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION
Generating Automated Reports (Cont.)
Filter an 
Automated Report 
(Cont.)Step 5:
If the Filter By value is set to Weekday, the Weekday field will be 
displayed. It specifies the day of the week that will be used to filter the 
data (the day the report is scheduled to generate) in the Automated 
Reports Generation screen. When the weekday has been entered, press 
Enter.
Step 6:
When all fields have been completed, use the Tab key to select the Ok 
option at the bottom of the screen and press Enter. The Automated 
Report Generation screen (Figure 5-2) will again be displayed. The 
listing of report titles available will be limited to the filter values applied 
in the previous steps. 
- (Example:
 If Date was used to filter the report formats with a value of 04/
16/99, then only report titles that are scheduled to be generated on 04/16/
99 will now be listed in the Report Title field).
Step 7:
If needed, use the UP and DOWN arrow keys to select the desired report 
format from the filtered list and proceed to perform another Automated 
Reports function (i.e. Modify, Delete, Print etc.) on the selected report 
format.
Note:
The fields of the Automated Report Generation screen can be cleared anytime. 
Using the Ta b
 key, select the Clear
 option and press Enter
. All screen fields will 
be cleared.
Step 8:
If finished with the Automated Report Generation function, use the Ta b 
key to select the Exit option at the bottom of the screen and press Enter. 
The 
Console Stats Main Menu (Figure 5-1) will now be displayed. 
						

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Generating Automated Reports (Cont.)
Modify an 
Automated ReportThis procedure will modify an existing automated report schedule and parameters. 
Follow the steps to modify a report schedule:
Step 1:
From the Console Stats Main Menu (Figure 5-1), select the Automated 
Report Generation option and press Enter. The Automated Report 
Generation screen (Figure 5-2) will be displayed
-  The Automated Report Generation screen shows a listing of all currently 
scheduled reports by scheduled date/time, report type, and report title (re-
ports scheduled by the Set function, see Set a Report Schedule).
Step 2:
At the Automated Report Generation screen, use the UP and DOWN 
arrow keys to select the automated report to modify and press Enter.
Note:
More than one automated report can be selected. Highlight each desired report 
to modify and press 
Enter. Continue this to select any additional reports to mod-
ify.
Step 3:
With the automated report(s) selected, use the Ta b key to select the 
Modify option at the bottom of the screen and press Enter. The Modify 
an Automated Report window (Figure 5-5) will be displayed. (The 
Report Title field will verify the report selected in Step 2
.)
Figure 5-5   Modify An Automated Report Window
Step 4:
If needed, modify the Event Type field selecting between Hourly, 
Daily, Weekly, or Month/Date using the UP and DOWN arrow keys 
and press Enter.
Step 5:
If needed, modify the Time field by entering a new time value and press 
Enter. 
						

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Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION
Generating Automated Reports (Cont.)
Modify an 
Automated Report 
(Cont.)Step 6:
If the Event Type Month/Date is selected in Step 4, the Date field will 
be displayed. Modify this field as needed using the UP and DOWN arrow 
keys and pressing Enter.
Step 7:
If the Event Type We e k l y is selected in Step 4, the Weekdays field will 
be displayed. Modify this field as needed using the UP and DOWN arrow 
keys for each day and pressing Enter.
Step 8:
When modifications to the automated report are complete, use the Ta b 
key to select the Ok option at the bottom of the screen and press Enter 
to save the changes.
-  If more than one automated report was marked for modifying (Step 2
), a 
new Modify an Automated Report window will now be displayed for the 
next automated report selected to modify. Repeat Steps 4-8
 for all reports 
to modify.
Note:
At anytime BEFORE saving the changes (Step 8), the original settings for the re-
port can be restored. Using the Ta b
 key, select the Clear
 option at the bottom of 
the screen and press Enter
. The prior settings for the report will be displayed on 
the screen.
Step 9:
If finished with the Automated Report Generation function, use the Tab 
key to select the Exit option at the bottom of the screen and press Enter 
to return to the 
Control Stats Main Menu (Figure 5-1). 
						

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Generating Automated Reports (Cont.)
Cancel an 
Automated ReportThis procedure will cancel an existing automated report schedule. Follow the steps 
to cancel a report:
Step 1:
From the Console Stats Main Menu (Figure 5-1), select the Automated 
Report Generation option and press Enter. The Automated Report 
Generation screen (Figure 5-2) will be displayed
Step 2:
At the Automated Report Generation screen, use the UP and DOWN 
arrow keys to select the automated report to cancel and press Enter.
Note:
More than one automated report can be selected. Highlight each desired report 
to cancel and press 
Enter. Continue this to select any additional reports to can-
cel.
Step 3:
With the automated report(s) selected, use the Ta b key to select the 
Cancel option at the bottom of the screen and press Enter. The Cancel 
an Automated Report window (Figure 5-5) will be displayed. (The 
Report Title field will verify the report selected in Step 2
.)
Figure 5-6   Cancel An Automated Report Screen
Continue to Step 4 on the next page... 
						

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Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION
Generating Automated Reports (Cont.)
Cancel an 
Automated Report 
(Cont.)Step 4:
To cancel the displayed automated report, use the Tab key to select the 
Ok option at the bottom of the screen and press Enter. The displayed 
automated report will be canceled.
Note:
To not delete the displayed automated report, select the Next
 option at the bottom 
of the screen and press Enter
. The next automated report marked for deletion will 
be displayed.
-  If more than one automated report was marked to cancel (Step 2), a new 
Cancel an Automated Report screen will now be displayed for the next 
report selected to cancel. Repeat as necessary for all selected reports to 
cancel.
- As an option
, if multiple automated reports have been selected to
cancel-- select the Ok To All option at the bottom of the screen and press 
Enter. A window will pop-up to confirm or cancel the cancel step. If con-
firmed, all reports selected (Step 2
) will be canceled. Otherwise, no re-
ports are canceled.
Step 5:
If finished with the Automated Report Generation function, use the Tab 
key to select the Exit option at the bottom of the screen and press Enter 
to return to the 
Control Stats Main Menu (Figure 5-1). 
						

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Generating Automated Reports (Cont.)
Print an 
Automated ReportThis procedure will send selected automated report schedule(s) to the printer 
device. Follow the steps to print an automated report schedule:
Step 1:
From the Console Stats Main Menu (Figure 5-1), select the Automated 
Report Generation option and press Enter. The Automated Report 
Generation screen (Figure 5-2) will be displayed
Step 2:
At the Automated Report Generation screen, use the UP and DOWN 
arrow keys to select the automated report to print and press Enter.
Note:
More than one automated report can be selected. Highlight each desired report 
to print and press 
Enter. Continue this to select any additional reports to print.
Step 3:
With the automated report(s) selected, use the Ta b key to select the Print 
option at the bottom of the screen and press Enter. The Print Schedule 
window (Figure 5-7) will now show the title and other field values for the 
marked report to cancel (or the first marked report if canceling more than 
one report).
Figure 5-7   Print Schedule Window
Step 4:
At the Records to Print field, use the UP and Down arrow keys to select 
Current Record, Marked Records, or All Records and press Enter.
Step 5:
The Destination field specifies where the report will be printed. Use the 
UP and Down arrow keys to select Printer or UNIX File and press 
Enter.
Step 6:
If the Destination field is set to UNIX File, the File Name field will be 
displayed. Enter the file name of the UNIX file that will be created by the 
print of the selected report schedule and press Enter. 
						

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Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION
Generating Automated Reports (Cont.)
Print an 
Automated Report 
(Cont.)Step 7:
To output the automated report schedule (output to printer or to UNIX 
file), use the Ta b key to select Ok at the bottom of the screen and press 
Enter. The selected report will now be sent to the printer device or to the 
UNIX file (as designated in Step 5)
.
Note:
This print schedule window can be cleared at anytime by selecting the Clear
 op-
tion at the bottom of the screen. Using the Ta b
 key, select the Clear
 option and 
press Enter
. All fields will be cleared on the Print Schedule window.
Step 8:
If finished with the Automated Report Generation function, use the Ta b 
key to select the Exit option at the bottom of the screen and press Enter 
to return to the 
Control Stats Main Menu (Figure 5-1). 
						

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Attendant Console Statistics Operations Manual REPORT VIEWING
Chapter 6 REPORT VIEWING
The Report Viewing option on the Console Stats Main Menu provides options for 
on-screen viewing of existing reports. All display screens, windows, menus and 
procedures are described in the following sections of this chapter.
Using Report Viewing
Use the Report Viewing option to view on-screen Attendant Login Statistics, 
Automated, and Non-Automated types of reports. These reports provide 
information on Attendant activity and call handling statistics.
Report Types Attendant Login Reports
Attendant Login Reports show operator login and logout activity from previously 
designed report formats. Each night at midnight an attendant login report is created 
using data collected for all attendants that have logged in or logged out since the 
previous night at midnight.The report name consists of the text ALOG followed 
by the month, date and hour. (For example: an attendant login report for March 22 
has a filename ALOG032200.) The current day’s attendant report is stored in a file 
named Today. The Today report is updated each time the Attendant Login 
Reports option is selected from the reports menu.
Automated Reports
Automated Reports show data collected and computed for various call statistics 
based on previously designed automatic report formats. These reports are 
generated according to the schedules defined through the Console Stats Main 
Menu option Automated Report Generation (See Chapter 5).
When a report is generated at its defined schedule, it is labeled with a combination 
of its Report Identifier (from its Report Format) and the date that shows when its 
data was collected. Console Stats stores the report for a configurable period of time 
during which it can be viewed and printed. At the end of the configurable period of 
time the reports will be automatically deleted from the system.
Non-Automated Reports
Non-Automated Reports show data collected and computed for various call 
statistics based on previously designed non-automatic report formats. These 
reports are generated on request through the Console Stats Main Menu option 
Report Generation (See Chapter 4).
When a report is generated from the Console Stats Main Menu it is labeled with a 
combination of its Report Identifier (from its Report Format) and the date that 
shows when its data was collected. Console Stats stores the report for a 
configurable period of time during which it can be viewed and printed. At the end 
of the configurable period of time the reports will be automatically deleted from 
the system. 
						

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Procedure 
OverviewThe overall sequence for viewing a report is the following:
First select the report from the existing report types and formats (as described 
in Chapter 3).
Next is view the selected report or optionally print selected text within a report.
A Note on Selecting Commands
-  In the following procedures, a step may call for pressing the Ta b key to select 
a command. It may be necessary to press the Ta b key multiple times in order 
to select the specific command. When reading a step, understand to press the 
Ta b key (as needed) to select the specified command.
-  Commands can also be selected by pressing their associated ’Hot Key’, 
displayed in BOLD.