NEC Attendant Console Statistics Operations Manual

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Attendant Console Statistics Operations Manual STATION GROUPS
Station Groups (Cont.)
Deleting a Station 
GroupThis procedure will delete an existing station group. Follow the steps to delete a 
station group:
Step 1:
From the Console Stats Main Menu (Figure 8-1), select the Station 
Groups option and press Enter. The Station Groups screen (Figure 8-2) 
will be displayed.
Step 2:
At the Station Groups screen, use the UP and DOWN arrow keys to 
highlight to select the station group to delete and press Enter.
-  More than one station group can be selected. Highlight each desired sta-
tion group to delete and press Enter. Continue this to select any addition-
al station groups to delete.
Step 3:
With the station groups(s) selected, use the Ta b key to select the Delete 
option at the bottom of the screen and press Enter. The Delete a Station 
Group window (Figure 8-6) will be displayed showing the selected 
station group to delete.
Figure 8-6   Delete a Station Group Window
Continue to Step 4 on the next page... 
						

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Station Groups (Cont.)
Deleting a Station 
Group (Cont.)Step 4:
To delete the displayed station group, use the Tab key to select the Ok 
option at the bottom of the screen and press Enter. The displayed station 
group will be deleted.
Note:
To  n o t delete (keep) the displayed station group, use the Ta b
 key to select the Next
 
option at the bottom of the screen and press Enter
. The next station group marked 
for deletion will be displayed.
-  If more than one station group was marked to delete (Step 2), a new De-
lete a station Group window will now be displayed for the next station 
group selected to delete. Repeat as necessary for all selected station 
groups to delete.
- As an option
, if multiple station groups have been selected for
deletion-- use the Ta b key to select the Ok To All option at the bottom of 
the window and press Enter. A window will pop-up to confirm or cancel 
the delete. If confirmed, all station groups selected (Step 2
) will be delet-
ed. If canceled, no station groups will be deleted.
CAUTION 
Be sure the selected station groups are really to be deleted. 
Double-check the selections, their is no recovery from this 
station groups delete.
Step 5:
When the last Station Group has been deleted, the Delete a Station Group 
window pops down and the display returns to the Station Groups screen 
(Figure 8-2). 
						

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Attendant Console Statistics Operations Manual STATION GROUPS
Station Groups (Cont.)
Printing a Station 
GroupThis procedure will print an existing station group. Follow the steps to print a 
station group:
Step 1:
From the Console Stats Main Menu (Figure 8-1), select the Station 
Groups option and press Enter. The Station Groups screen (Figure 8-2) 
will be displayed.
Step 2:
At the Station Groups screen, use the UP and DOWN arrow keys to 
highlight to select the station group to print and press Enter.
-  More than one station group can be selected. Highlight each desired sta-
tion group to print and press Enter. Continue this to select any additional 
station groups to print.
Step 3:
With the station groups(s) selected, use the Ta b key to select the Print 
option at the bottom of the screen and press Enter. The Print a Station 
Group window (Figure 8-7) will be displayed showing the selected 
station group to print.
Figure 8-7   Print Station Groups Window
Step 4:
At the Records to Print field, use the UP and Down arrow keys to select 
Current Record, Marked Records, or All Records and press Enter.
Step 5:
The Destination field specifies how the report will be printed. Use the 
UP and Down arrow keys to select Printer or UNIX File and press 
Enter.
Step 6:
If the Destination field is set to UNIX File, the File Name field will be 
displayed. Enter the file name of the UNIX file that will be created by the 
print of the selected report format and press Enter. 
						

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Station Groups (Cont.)
Printing a Station 
Group (Cont.)Step 7:
To output the station group (output to printer or to UNIX file) use the Ta b 
key to select Ok at the bottom of the screen and press Enter. The selected 
station group will now be sent to the printer device or to the UNIX file if 
designated in Step 5
.
Note:
This station group can be cleared at anytime by selecting the Clear
 option at the 
bottom of the screen. Using the Ta b
 key, select the Clear
 option and press Enter
. 
All fields will be cleared on the station Group window.
Step 8:
If finished with the Station Groups function, use the Ta b key to select the 
Exit option at the bottom of the screen and press Enter. The 
Console 
Stats Main Menu (Figure 8-1) will now be displayed. 
						

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Attendant Console Statistics Operations Manual ADMINISTRATION MENU
Chapter 9 ADMINISTRATION MENU
The Console Stats Administration Menu is used to manage the database and 
access the log files in which entries are made from menus and report generation 
activities.
Using the Administrative Menu
Logging InThe Console Stats Administration Menu is accessed from the system login prompt. 
At the prompt, enter ’statsadm’ and press Enter. The Administrative Main Menu 
(Figure 9-1) will be displayed.
Figure 9-1   Administration Main Menu Screen
Main Menu 
OptionsThe Console Stats Administration Main Menu provides these options:
Database Administration –This option makes it possible to perform 
maintenance tasks with this database. 
Log File Display –Use this option to access these files for display 
and printing of log entries.
UNIX –Positions the cursor at the UNIX prompt. Once 
this option is selected, refer to a UNIX 
reference guide.
Logout –Logout and exit the Administration menu 
function.
The specific step-by-step procedures for all these functions are described in the 
following sections of this chapter. 
						

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Database Administration
The Database Administration option on the Console Statistics Administration 
Menu is used to manage the Informix database used by Console Stats. This 
database maintains the call processing and attendant login data, statistics, report 
formats, and indexed time schedules for Console Stats.
Note:
The Console Stats database and it components were created when the Console 
Stats application was first installed. Should it become necessary to change the 
Console Stats database, or some of its components, these menu options are used 
to implement the desired changes.
Procedure 
OverviewThe overall sequence for establishing a new database:
If a current database exists, Remove the current database.
Set the database space for the new database.
•Assign a Name to the new database.
Install the new database.
Use the Build Database Indices option to name the new database indices that 
are used during search and retrieval functions.
Utility options are also provided to managed the database and view various 
components of the database. These options include: Erase Database Indices, 
Display Table Count, Update System Catalog, and Informix dbaccess Utility are 
described in the following sections of this chapter. 
						

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Attendant Console Statistics Operations Manual ADMINISTRATION MENU
Database Administration (Cont.)
Database 
Administration 
MenuFrom the Administration Main Menu (Figure 9-1), press the ’D’ key and press 
Enter to select the Database Administration option. The Database Administration 
menu screen (Figure 9-2) will be displayed.
Figure 9-2   Database Administration Menu Screen
Menu OptionsThe Database Administration menu provides these options:
Set Database Space–Change the name of the database space.
Name Database–Change the name of the database.
Install Database–Create a new database.
Remove Database–Delete the current database.
Build Database Indexes–Structure the database indexes by which data is 
stored and retrieved according to instructions 
embedded in Console Stats software.
Erase Database Indexes–Erase the indexes by which data is stored and 
retrieved.
Display Table Count–Display the name of each database table and the 
number of records each contains.
Update System Catalog–Updates Informix system information about the  
Console Stats database.
Informix dbaccess Utility–This launches the Informix dbaccess utility. Refer 
to the appropriate Informix user’s guide.
The specific step-by-step procedures for all these functions are described in the 
following sections of this chapter. 
						

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Database Administration (Cont.)
Set Database 
SpaceThe Set Database Space option on the Database Administration menu is used to 
reserve the necessary storage for the new database. This must be done prior to 
Installing a new database.
Note:
The current database space is shown in parenthesis by the Set Database Space 
menu option. If a current database is set, the current database must be removed 
(using the Remove Database
 option) BEFORE setting a new database space. See 
the Remove Database
 section later in this chapter.
Step 1:
From the Database Administration menu (Figure 9-2), press the ’S’ key 
and press Enter. The following prompt will be displayed:
           Specify name of desired database space:
Step 2:
At this prompt, enter the name of the database space to be used and press 
Enter. The screen will show a message confirming the new database 
space name. This new database space name will now be shown in 
parenthesis following the Set Database Space option on the menu.
Name DatabaseThe Name Database option on the Database Administration menu is used to 
establish or change the name of the database.
Note:
The current database is shown in parenthesis by the Name Database menu op-
tion.
Step 1:
From the Database Administration menu (Figure 9-2), press the ’N’ key 
and press Enter. The following prompt will be displayed:
           Specify name of desired database:
Step 2:
At this prompt, enter the name of the database to be used and press Enter. 
The screen will show a message confirming the new database name. This 
new database name will now be shown in parenthesis following the Name 
Database option on the menu.
Note:
If a value other that statsdb is used for the Database Name, the Database Name 
field in the stacfg APM database must also be changed. Then process and install 
statcfg. 
						

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Attendant Console Statistics Operations Manual ADMINISTRATION MENU
Database Administration (Cont.)
Install DatabaseThe Install Database option on the Database Administration menu is used to 
create new database tables according to instructions embedded in Console Stats 
software.
Note:
This option is typically only performed during installation or (rarely) when the 
database is removed. Once the new database fields are created through this op-
tion, use the 
Build Database Indexes option to name the database indexes that 
are used during search and retrieval functions.
Step 1:
From the Database Administration menu (Figure 9-2), press the ’I’ key 
and press Enter. The Install Database screen (Figure 9-3) will be 
displayed showing the status of the installation.
Figure 9-3   Install Database Screen
Step 2:
The display will show the status of the installation. When the installation 
is complete, press Enter. 
						

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Database Administration (Cont.)
Remove DatabaseThe Remove Database option on the Database Administration menu is used to 
remove all data now stored in the Console Stats database. 
WARNING
To protect the database, do not use this option without first
backing up the database on tape using instructions
provided in the Informix documentation.
WARNING
Use of this option causes the loss of all call processing
and attendant login data that has been collected, including
repor t formats, and indexed time schedules
Step 1:
From the Database Administration menu (Figure 9-2), press the ’R’ key 
and press Enter. The Remove Database screen (Figure 9-4) will be 
displayed showing a warning and confirmation prompt. .
Figure 9-4   Remove Database Screen
Step 2:
Ensure that the specified database is to be removed (deleted). At the 
prompt, enter Y to remove the database (or N to not remove the database) 
and press Enter. A message will show the status of the database removal. 
When the removal is complete, press Enter.
Note:
After removing the database and returning to the Database Administration menu, 
the previous database space name and database name values will still be shown 
on the display. These do not indicate the status of the database. They may be 
changed per any new database being installed.