NEC Attendant Console Statistics Operations Manual

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Attendant Console Statistics Operations Manual REPORT FORMATS
Attendant, Queue, Route, & Station Report Formats (Cont.)
Finding a Report 
Format (Cont.)Step 3:
Use the Ta b key to select the Find option at the bottom of the screen and 
press Enter. The Find a Report Format window will be displayed (Figure 
3-6).
Figure 3-6   Find A Report Format Window
Step 4:
At the Find By field, use the UP and DOWN arrow keys to select either 
Title or Identifier from the pop-up window and press Enter.
- If Title is selected, the Title field will be displayed. Enter the report title 
to be found. The * character may be used as a wildcard at the end of the 
string (Example: “Bob*” will find the first report with a title that contains 
“Bob” as the first three characters of the report title).
- If Identifier is selected, the Identifier field will be displayed. Enter the 
report identifier to be found.
Step 5:
When the Title or Identifier has been entered, use the Ta b key to select 
the Ok option at the bottom of the screen and press Enter. A search will 
now begin for the specified report.
-  If a match is found
, the Find a Report Format window is popped 
down.The Attendant Reports screen now shows the found report format 
highlighted in the left Report Titles window, and the specified report for-
mat details displayed in the right Report Details window.
-  If more than one match is found
, each time the Find option is selected 
the next match will be highlighted.
-  If a match is not found
, the Find a Report Format window remains visible 
and an error message is displayed near the bottom of the screen.
Step 6:
To begin another search, repeat Steps 3-5.
Step 7:
If finished with this specific reports function, use the Ta b key to select 
the Exit option at the bottom of the screen and press Enter to return to 
the Report Formats menu screen (Figure 3-2). 
						

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REPORT FORMATS Attendant Console Statistics Operations Manual
Attendant, Queue, Route, & Station Report Formats (Cont.)
Modifying a Report 
FormatThis procedure will modify an existing report format. Follow the steps to modify a 
format:
Step 1:
From the Console Stats Main Menu (Figure 3-1), select the Report 
Formats option and press Enter. The Report Formats menu screen 
(Figure 3-2) will be displayed
Step 2:
From the Report Formats menu (Figure 3-2), select the desired type of 
report (Attendant, Queue, Route, Station) option and press Enter. The 
associated screen will be displayed (Figure 3-7).
Figure 3-7   Example Route Reports Screen
Note:
The specific reports screen shows all existing reports in the left window. The right 
window shows the current detail settings for the report highlighted in the left win-
dow.
Step 3:
At the specific reports screen, use the UP and DOWN arrow keys to 
select the report format to modify from the left Report Titles window.
-  More than one report format can be selected. Highlight each desired re-
port format to modify and press Enter. Continue this to select any addi-
tional report formats to modify. 
						

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Attendant Console Statistics Operations Manual REPORT FORMATS
Attendant, Queue, Route, & Station Report Formats (Cont.)
Modifying a Report 
Format (Cont.)Step 4:
With the report format(s) selected, use the Ta b key to select the Modify 
option at the bottom of the screen and press Enter. The Modify a Report 
Format window (Figure 3-8) will be displayed.
Figure 3-8   Modify A Report Format Window
Step 5:
If needed, modify the Interval field selecting between Hourly, Daily, or 
Current and press Enter.
Step 6:
If needed, modify the Identifier field by entering a new unique four-
character ID and press Enter.
Step 7:
If needed, modify the Statistic 1 field. Select the statistic type from the 
pop-up window and press Enter. Then select the associated statistic from 
the second pop-up window, and press Enter. Repeat this through the 
remaining Statistics fields to modify.
Step 8:
When modifications to the report format are complete, use the Ta b key 
to select the Ok option at the bottom of the window and press Enter to 
save the changes. The specific reports screen will again be displayed.
-  If more than one report format
 was marked to modify (Step 3), a new 
Modify a Report Format screen will now be displayed showing the next 
report format selected to modify. Repeat Steps 5-8
.
Note:
At anytime BEFORE saving the changes (Step 8), the original settings for the se-
lected report format can be restored. Using the Ta b
 key, select the Clear
 option 
at the bottom of the screen and press Enter
. The prior settings for the report for-
mat will be displayed on the screen. 
						

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REPORT FORMATS Attendant Console Statistics Operations Manual
Attendant, Queue, Route, & Station Report Formats (Cont.)
Modifying a Report 
Format (Cont.)Step 9:
If finished with the specific reports function, use the Tab key to select 
the Exit option at the bottom of the screen and press Enter to return to 
the Report Formats screen (Figure 3-2). 
						

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Attendant Console Statistics Operations Manual REPORT FORMATS
Attendant, Queue, Route, & Station Report Formats (Cont.)
Deleting a Report 
FormatThis procedure will delete an existing report format. Follow the steps to delete a 
format:
Step 1:
From the Console Stats Main Menu (Figure 3-1), select the Report 
Formats option and press Enter. The Report Formats menu screen 
(Figure 3-2) will be displayed
Step 2:
From the Report Formats menu (Figure 3-2), select the desired type of 
report (Attendant, Queue, Route, Station) option and press Enter. The 
associated screen will be displayed (Figure 3-9).
Figure 3-9   Example Station Reports Screen
Note:
The specific reports screen shows all existing reports in the left window. The right 
window shows the current detail settings for the report highlighted in the left win-
dow.
Step 3:
At the specific reports screen, use the UP and DOWN arrow keys to 
highlight to select the report format to delete from the left Report Titles 
window and press Enter.
-  More than one report format can be selected. Highlight each desired re-
port format to delete and press Enter. Continue this to select any addi-
tional report formats to delete. 
						

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REPORT FORMATS Attendant Console Statistics Operations Manual
Attendant, Queue, Route, & Station Report Formats (Cont.)
Deleting a Report 
Format (Cont.)Step 4:
With the report format(s) selected, use the Ta b key to select the Delete 
option at the bottom of the screen and press Enter. The Delete a Report 
Format window (Figure 3-10) will be displayed showing the selected 
report to delete.
Figure 3-10   Delete a Report Format Window
Step 5:
To delete the displayed report format, use the Tab key to select the Ok 
option at the bottom of the screen and press Enter. The displayed report 
format will be deleted.
Note:
To  n o t delete (keep) the displayed report format, use the Ta b
 key to select the Next
 
option at the bottom of the screen and press Enter
. The next report format marked 
for deletion will be displayed.
-  If more than one report format was marked to delete (Step 3), a new De-
lete a Report Format screen will now be displayed for the next report for-
mat title selected to delete. Repeat as necessary for all selected report 
formats to delete.
- As an option
, if multiple report formats have been selected for
deletion-- use the Ta b key to select the Ok To All option at the bottom of 
the screen and press Enter. A window will pop-up to confirm or cancel 
the delete. If confirmed, all report formats selected (Step 3
) will be delet-
ed. If canceled, no report formats will be deleted.
CAUTION 
Be sure the selected reports are really to be deleted. Double-
check the selections, there is no recovery from the format 
delete.
Step 6:
If finished with the specific reports function, use the Tab key to select 
the Exit option at the bottom of the screen and press Enter to return to 
the Report Formats screen (Figure 3-2). 
						

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Attendant Console Statistics Operations Manual REPORT FORMATS
Attendant, Queue, Route, & Station Report Formats (Cont.)
Printing a Report 
FormatThis procedure will print an existing report format. Follow the steps to print a 
format:
Step 1:
From the Console Stats Main Menu (Figure 3-1), select the Report 
Formats option and press Enter. The Report Formats menu screen 
(Figure 3-2) will be displayed
Step 2:
From the Report Formats menu (Figure 3-2), select the desired type of 
report (Attendant, Queue, Route, Station) option and press Enter. The 
associated screen will be displayed (Figure 3-11).
Figure 3-11   Example Attendant Reports Screen
Note:
The specific reports screen shows all existing reports in the left window. The right 
window shows the current detail settings for the report highlighted in the left win-
dow.
Step 3:
Use the Ta b key to select the Print option at the bottom of the screen and 
press Enter. The Print Formats window will be displayed (Figure 3-12).
Figure 3-12   Print Formats Window 
						

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REPORT FORMATS Attendant Console Statistics Operations Manual
Attendant, Queue, Route, & Station Report Formats (Cont.)
Printing a Report 
Format (Cont.)Step 4:
At the Records to Print field, use the UP and Down arrow keys to select 
Current Record, Marked Records, or All Records and press Enter.
Step 5:
The Destination field specifies how the report will be printed. Use the 
UP and Down arrow keys to select Printer or UNIX File and press 
Enter.
Step 6:
If the Destination field is set to UNIX File, the File Name field will be 
displayed. Enter the file name of the UNIX file that will be created by the 
print of the selected report format and press Enter.
Step 7:
To output the report format (output to printer or to UNIX file) use the Ta b 
key to select Ok at the bottom of the screen and press Enter. The selected 
report will now be sent to the printer device or to the UNIX file (as 
designated in Step 5
).
Note:
This report format can be cleared at anytime by selecting the Clear
 option at the 
bottom of the screen. Using the Ta b
 key, select the Clear
 option and press Enter
. 
All fields will be cleared on the Report Formats window.
Step 8:
If finished with the specific reports function, use the Tab key to select 
the Exit option at the bottom of the screen and press Enter to return to 
the Report Formats menu screen (Figure 3-2). 
						

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Attendant Console Statistics Operations Manual REPORT GENERATION
Chapter 4 REPORT GENERATION
The Report Generation option on the Console Stats Main Menu is used to 
generate a formatted report using call processing data that has been collected over 
a configurable amount of time. All display screens, windows, menus and 
procedures are described in the following sections of this chapter.
Using Report Generation
Use the Report Generation option to generate reports for attendant activity 
(Attendant Reports) or for specific types of calls that are queued for and by 
attendants (Queue Reports). Reports can also be generated for Route and Station 
groups activity. These reports can be viewed or printed.
Access to 
Generated ReportsConsole Stats maintains generated reports for a configurable time period of up to 
two years, during which they can be viewed and printed via the Report Viewing 
option on the Main Menu (See Chapter 6). The filename for the report comprises 
the report identifier that is named in the report format and the month, day, and hour 
at which the report is generated. When a report has been in storage for longer than 
the specified time period, Console Stats deletes it.
Procedure 
OverviewThe overall sequence for generating a report is the following:
First select the report format from the existing report formats (as described in 
Chapter 3).
Next is to name a range of time within the setup collection period, during which 
the statistics named in the format are to be calculated.
Statistics are generated only for attendants who are logged on during the specified 
range of time. That is, if a report is generated for a 36-hour period and an attendant 
is logged in during two eight-hour shifts within that period, statistics for that 
attendant reflect only the two eight-hour shifts. Statistics for queue reports are 
generated and printed only for those call queues that received calls during the range 
of time named during report generation. Call queues that were idle during the 
period covered by the report do not appear on the report. 
Note:
A report must be displayed, printed, or saved. If none of these actions is shown 
for the report, it is not generated and an error message is displayed.
A Note on Selecting Commands
-  In the following procedures, a step may call for pressing the Ta b key to select 
a command. It may be necessary to press the Ta b key multiple times in order 
to select the specific command. When reading a step, understand to press the 
Ta b key (as needed) to select the specified command.
-  Commands can also be selected by pressing their associated ’Hot Key’, 
displayed in BOLD. 
						

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Report Generation Menu
Step 1:
From the Console Stats Main Menu (Figure 4-1), highlight to select the 
Report Generation option and press Enter.)
Figure 4-1   Main Menu - Report Generation Selection
Step 2:
The Report Generation menu screen will be displayed (Figure 4-2). The 
Report Generation screen options are described in detail in the following 
sections of this chapter.
Figure 4-2   Report Generation Screen