NEC Attendant Console Statistics Operations Manual

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Attendant Console Statistics Operations Manual REPORT GENERATION
Generating Reports
Generating a 
ReportThis procedure will generate a report from an existing defined report format. If the 
report format has not been previously defined, see Chapter 3 for procedures to 
design new report formats. Follow the steps to generate a report:
Step 1:
From the Console Stats Main Menu (Figure 4-1), select the Report 
Generation option and press Enter. The Report Generation screen 
(Figure 4-2) will be displayed.
Step 2:
The Report Generation screen shows a listing of all existing report 
formats by title, along with their Time Interval and Report Identifier. To 
select a report to generate, use the UP and DOWN arrow keys to highlight 
the desired report title and press the Enter key. Use the Ta b key to select 
Ok and press Enter. The Generate a Report window will be displayed 
(Figure 4-3).
Figure 4-3   Generate a Report Window
Step 3:
At the Start Time field, enter the starting time of the reporting period. 
This is the start of the time the data will be collected for the report. The 
time format used is HH:MM:XX; where HH specifies the hour (01/12), 
MM specifies the minutes (00-59), and XX specifies AM (midnight to 
noon) or PM (noon to midnight). When the time has been entered, press 
Enter.
Step 4:
At the Display field, select Y and press Enter if the report will be 
displayed to the screen.
Step 5:
At the Print field, select Y and press Enter if the report will be sent to a 
printer. 
						

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REPORT GENERATION Attendant Console Statistics Operations Manual
Generating Reports (Cont.)
Generating a 
Report (Cont.)Step 6:
At the Save field, select Y and press Enter if the report will be saved to 
a file.
Step 7:
When all fields have been completed, use the Ta b key to select the Ok 
option at the bottom of the screen and press Enter. Depending on the 
previous selections, the report will now be displayed on the screen, sent 
to a printer, or saved to a file.
Note:
The fields of the Generate a Report screen can be cleared anytime. Using the Ta b
 
key, select the Clear
 option and press Enter
. All screen fields will be cleared.
Step 8:
If finished with the Generate a Report function, use the Ta b key to select 
the Exit option at the bottom of the screen and press Enter. The 
Console 
Stats Main Menu (Figure 4-1) will now be displayed. 
						

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Attendant Console Statistics Operations Manual REPORT GENERATION
Generating Reports
Finding a Report 
(to Generate)This procedure will find a report to generate from existing report formats. Follow 
the steps to find a report:
Step 1:
From the Console Stats Main Menu (Figure 4-1), select the Report 
Generation option and press Enter. The Report Generation screen 
(Figure 4-2) will be displayed.
Step 2:
Using the Ta b key, select the Find option at the bottom of the screen and 
press Enter. The Find a Report Format window will be displayed (Figure 
4-4).
Figure 4-4   Find A Report Format Window
Step 3:
At the Find By field, use the UP and DOWN arrow keys to select either 
Title or Identifier from the pop-up window and press Enter.
- If Title is selected, the Title field will be displayed. Enter the report title 
to be found. The * character may be used as a wildcard at the end of the 
string (Example: “Bob*” will find the first report with a title that contains 
“Bob” as the first three characters of the report title).
- If Identifier is selected, the Identifier field will be displayed. Enter the 
report identifier to be found.
Step 4:
When the Title or Identifier has been entered, use the Ta b key to select 
the Ok option at the bottom of the screen and press Enter. A search will 
now begin for the specified report.
-  If a match is found
, the Find a Report Format screen is popped down.The 
Generate a Report screen now shows the found report format highlighted 
in the left Report Titles window, and the specified report format details 
displayed in the right Report Details window.
-  If more than one match is found
, each time the Find option is selected 
the next match will be highlighted.
-  If a match is not found
, the Find a Report Format screen remains visible 
and an error message is displayed near the bottom of the screen. 
						

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REPORT GENERATION Attendant Console Statistics Operations Manual
Generating Reports (Cont.)
Finding a Report 
Format (Cont.)Step 5:
To begin another search, repeat Steps 3-5.
Step 6:
If finished with the Report Generation function, use the Ta b key to select 
the Exit option at the bottom of the screen and press Enter to return to 
the Report Formats menu screen (Figure 4-1). 
						

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Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION
Chapter 5 AUTOMATED REPORT GENERATION
The Automated Report Generation option on the Console Stats Main Menu is 
used to schedule reports for automatic generation. All display screens, windows, 
menus and procedures are described in the following sections of this chapter.
Using Automated Report Generation
When an automated report is generated, it is sent to the printer and then saved. The 
filename for the report comprises the report identifier that is named in the report 
format and the month, day, and hour at which the report is generated. The report is 
maintained for a configurable period of time, during which time it may be viewed 
or printed via the Report Viewing option on the Main Menu.
Note:
A report format with a Current interval cannot be set for automatic generation.
Note:
Automated Reports collect data from the time when the Automated Report is first 
set. Whenever the report is scheduled to printout, it will contain data starting at 
the time the report was first set. If a report is needed with past data, a report can 
be manually generated.
Procedure 
OverviewThe overall sequence for generating an automated report is the following:
First select the report format from the existing report formats (as described in 
Chapter 3).
Next is to set the schedule for the automated report.
Report statistics are generated only for attendants who are logged on during the 
specified range of time. That is, if a report is generated for a 36-hour period and an 
attendant is logged in during two eight-hour shifts within that period, statistics for 
that attendant reflect only the two eight-hour shifts. Statistics for queue reports are 
generated and printed only for those call queues that received calls during the range 
of time named during report generation. Call queues that were idle during the 
period covered by the report do not appear on the report. 
Note:
A report must be displayed, printed, or saved. If none of these actions is shown 
for the report, it is not generated and an error message is displayed.
Current Time 
IntervalSince reports formatted with a Current interval compute statistics for the present 
day, these reports cannot be automatically generated. They must be generated from 
the Report Generation option on the Main Menu. 
						

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AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual
Automated Report Generation Menu
A Note on Selecting Commands
-  In the following procedures, a step may call for pressing the Ta b key to select 
a command. It may be necessary to press the Ta b key multiple times in order 
to select the specific command. When reading a step, understand to press the 
Ta b key (as needed) to select the specified command.
-  Commands can also be selected by pressing their associated ’Hot Key’, 
displayed in BOLD.
Step 1:
From the Console Stats Main Menu (Figure 5-1), highlight to select the 
Automated Report Generation option and press Enter.)
Figure 5-1   Main Menu - Automated Report Generation Selection 
						

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Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION
Automated Report Generation Menu (Cont.)
Step 2:
The Automated Report Generation screen will be displayed (Figure 5-2). 
The Automated Report Generation screen options are described in detail 
in the following sections of this chapter.
Figure 5-2   Automated Report Generation Screen 
						

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AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual
Generating Automated Reports
Set a Report 
ScheduleThis procedure will set the schedule for an automated generated report from an 
existing defined report format. If a report format has not been previously defined, 
see Chapter 3 for procedures to design new report formats. Follow the steps to 
schedule a report:
Step 1:
From the Console Stats Main Menu (Figure 5-1), select the Automated 
Report Generation option and press Enter. The Automated Report 
Generation screen (Figure 5-2) will be displayed.
Step 2:
The Automated Report Generation screen shows a listing of all currently 
scheduled reports by scheduled date/time, report type, and report title. 
Use the Ta b key to select the Set option at the bottom of the screen and 
press Enter. The Set a Report Schedule window will be displayed 
(Figure 5-3).
Figure 5-3   Set a Report Schedule Window
Step 3:
At the Event Type field, use the UP and Down arrow keys to select the 
event type and press Enter. The values Hourly, Daily, We e k l y, or 
Month/Date can be selected.
Hourly events occur once per hour
Daily events occur once per day
We e k l y events occur on one or more weekdays
Month/Date events occur on all days within a specific month, once a 
month on a specific date, or once a year on a specific month and date 
						

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Attendant Console Statistics Operations Manual AUTOMATED REPORT GENERATION
Generating Automated Reports (Cont.)
Set a Report 
Schedule (Cont.)Step 4:
At the Time field, enter the time the report will be generated. Hourly 
reports use the format --:MM, where MM specifies the minutes (00-59). 
All other reports use the format HH:MM:XX; where HH specifies the 
hour (01/12), MM specifies the minutes (00-59), and XX specifies AM 
(midnight to noon) or PM (noon to midnight). When the time has been 
entered, press Enter.
Step 5:
If the Event Type We e k l y is selected in Step 3, the Weekdays field will 
be displayed. This will set the day(s) of the week the report will 
automatically be generated. A Ye s / N o field is displayed for each day of 
the week. The values Ye s and No can be selected using the UP and 
DOWN arrow keys and pressing Enter.
Step 6:
If the Event Type Month/Date is selected in Step 3, the Month and Date 
fields will be displayed.
- The Month field specifies the month the report will be generated. The 
values Any and 1-12 and can be selected using the UP and DOWN arrow 
keys and pressing Enter
- The Date field specifies the date the report will be generated. The values 
Any and 1-31 and can be selected using the UP and DOWN arrow keys 
and pressing Enter.
Note:
The fields of the Automated Report Generation screen can be cleared anytime. 
Using the Ta b
 key, select the Clear
 option and press Enter
. All screen fields will 
be cleared.
Step 7:
At the Report Titles field, use the UP and DOWN arrow keys to select 
an existing unscheduled report to be automated and press Enter. The 
Report Type, Interval, and Identifier fields will be filled in from the 
report format database information.
Step 8:
When all fields have been completed, use the Tab key to select the Ok 
option at the bottom of the window and press Enter. Automated report 
generation is now scheduled and a status message will display near the 
bottom of the screen.
Step 9:
If finished with the Automated Report function, use the Ta b key to select 
the Exit option at the bottom of the screen and press Enter. The 
Console 
Stats Main Menu (Figure 5-1) will now be displayed. 
						

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AUTOMATED REPORT GENERATION Attendant Console Statistics Operations Manual
Generating Automated Reports (Cont.)
Filter an 
Automated ReportThis procedure will apply filter parameters to the reports displayed on the 
Automated Reports screen.
Step 1:
From the Console Stats Main Menu (Figure 5-1), select the Automated 
Report Generation option and press Enter. The Automated Report 
Generation screen (Figure 5-2) will be displayed.
Step 2:
The Automated Report Generation screen shows a listing of all currently 
scheduled reports by scheduled date/ time, report type, and report title. 
Use the Ta b key to select the Filter option at the bottom of the screen and 
press Enter. The Filter Events window (Figure 5-4) will be displayed.
Figure 5-4   Filter Events Window
Step 3:
At the Filter By field, use the UP and Down arrow keys to select the filter 
parameter and press Enter. The values All, To d a y, Date, or Weekday 
can be selected.
All is the default and lists all automated reports
To d a y lists reports scheduled for today
Date lists all reports scheduled for a specific date
Weekday lists all reports scheduled for a weekday
Step 4:
If the Filter By value is set to Date, the Date field will be displayed. It 
specifies the date that will be used to filter the data in the Automated 
reports window. The date format used is MM/DD/YYYY; where MM 
specifies the month (01/12), DD specifies the day (01-31), and YYYY 
specifies the year. When the date has been entered, press Enter.