NEC Attendant Console Statistics Operations Manual
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ATTENDANT CONSOLE STATISTICS Operations Manual NEC America, Inc. NDA-30122 Revision 1 October, 1999 Stock Number 241667
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LIABILITY DISCLAIMER NEC America reserves the right to change the specifications, func- tions, or features in this document at any time without notice. NEC America has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America and shall not be reproduced without prior written approval from NEC America. Copyright 1999 NEC America, Inc.
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NDA-30122 Revision 1 Page i Attendant Console Statistics Operations Manual CONTENTS TABLE OF CONTENTS Page Chapter 1 - INTRODUCTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What is Attendant Console Statistics? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
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Page ii NDA-30122 Revision 1 CONTENTS Attendant Console Statistics Operations Manual Page Example Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Procedure Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Report Formats Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
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NDA-30122 Revision 1 Page iii Attendant Console Statistics Operations Manual CONTENTS Page Finding Text Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Printing Text Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Exit Non-Automated Report Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Chapter 7 -...
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Page iv NDA-30122 Revision 1 CONTENTS Attendant Console Statistics Operations Manual Page Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Statistic Logger Log Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Screen Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116...
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NDA-30122 Revision 1 Page v Attendant Console Statistics Operations Manual FIGURES LIST OF FIGURES Figure TitlePage 2-1 Main Menu Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3-1 Main Menu - Report Formats Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 3-2 Report Formats Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 3-3 Example Attendant...
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Page vi NDA-30122 Revision 1 FIGURES Attendant Console Statistics Operations Manual Figure TitlePage 8-3 Add a Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 8-4 Find A Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 8-5 Modify A Station Group Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 8-6 Delete a Station Group Window . . . ....
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NDA-30122 Revision 1 Page 1 Attendant Console Statistics Operations Manual INTRODUCTION Chapter 1 INTRODUCTION This manual provides the information needed to configure and operate the Attendant Console Statistics software application. What is Attendant Console Statistics? OverviewAttendant Console Statistics (Console Stats) is an application that collects data from Attendant Console call processing and produces statistical reports for display or printing. Console Stats may be used as a stand-alone...
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Page 2 NDA-30122 Revision 1 INTRODUCTION Attendant Console Statistics Operations Manual The Event Collector detects events generated by the attendants and the PBX, then sends messages to the Console Stats Logger application. The Logger parses the messages and saves the statistic data in an Informix Database. The data in the Informix Database is used by the Console Stats Administrator and Automated Report Generator applications to build reports, that can be viewed or printed by the Administrator...