NEC Attendant Console Statistics Operations Manual

NDA-30122   Revision 1 Page 23
Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION
Selecting Menu 
OptionsSelect menu options from the screen using the Up and Down arrow keys to 
highlight the desired function. Each menu selection can also be selected by a 
specific “Hot Key” character, displayed in Bold.
For example:Report Formats
Report Viewing
Typing F will select Report Formats function, and V will select the Report Viewing 
function. Look for the Hot Keys on each menu screen. 

Page 24 NDA-30122   Revision 1
INSTALLATION & CONFIGURATION Attendant Console Statistics Operations Manual
Quit 
Console Stats
Follow the steps to quit the Console Stats application:
Step 1:
Go to the Console Stats Main Menu (Figure 2-1).
Step 2:
Use the UP and DOWN arrow keys to select Quit from the menu and 
press Enter. 

NDA-30122   Revision 1 Page 25
Attendant Console Statistics Operations Manual REPORT FORMATS
Chapter 3 REPORT FORMATS
The Report Formats option from the Console Stats Main Menu provides options 
to define new report formats; and find, modify, delete, and print existing reports. 
All display screens, windows, menus and procedures are described in the following 
sections of this chapter.
Using Report Formats
Use the Report Formats option to design reports for attendant activity (Attendant 
Reports) or for...

Page 26 NDA-30122   Revision 1
REPORT FORMATS Attendant Console Statistics Operations Manual
Using Report Formats (Cont.)
Queue Report Statistics
Queue Reports can contain statistics specific to the attendant call queue. Statistics 
are available for the following types of calls: Internal, external, attendant transfers, 
station transfers, held camp calls and those that time out, paged calls, parked calls 
and those that time out, held calls and those that time out, no-answer calls that time 
out,...

NDA-30122   Revision 1 Page 27
Attendant Console Statistics Operations Manual REPORT FORMATS
Using Report Formats (Cont.)
Intervals of 
Statistics
Every report format must include the interval during which the statistics are 
calculated. The interval can be designated as hourly, daily, or the current day and 
does not include the specific dates or times. Those are named when the report is 
actually generated (See Report Generation option on the Console Stats main 
menu).
Hourly - Hourly reports...

Page 28 NDA-30122   Revision 1
REPORT FORMATS Attendant Console Statistics Operations Manual
Report Formats Menu
Step 1:
From the Console Stats Main Menu (Figure 3-1), use the Up and DOWN 
arrow keys to highlight to select the Report Formats option and press 
Enter.
Figure 3-1   Main Menu - Report Formats Selection
Step 2:
The Report Formats menu screen will be displayed (Figure 3-2). The 
Report Formats screen options are described in detail in the following 
sections of this chapter.
Figure 3-2...

NDA-30122   Revision 1 Page 29
Attendant Console Statistics Operations Manual REPORT FORMATS
Attendant, Queue, Route, & Station Report Formats
The overall procedures for creating, finding, modifying, deleting, and printing 
report formats are identical for each type of report. In the following procedures, 
make the appropriate menu selection (where indicated) for the type of report format 
desired. 
Adding a Report 
FormatThis procedure will create a new report format. Follow the steps to add a format:...

Page 30 NDA-30122   Revision 1
REPORT FORMATS Attendant Console Statistics Operations Manual
Attendant, Queue, Route, & Station Report Formats (Cont.)
Adding a Report 
Format (Cont.)Step 3:
Use the Ta b key to select the Add option at the bottom of the screen and 
press Enter. The Add a Report Format window will be displayed (Figure 
3-4).
Figure 3-4   Add A Report Format Window
Step 4:
Enter a unique name (using up to 35 characters) that will identify the 
report format in the Report Title field, and...

NDA-30122   Revision 1 Page 31
Attendant Console Statistics Operations Manual REPORT FORMATS
Attendant, Queue, Route, & Station Report Formats (Cont.)
Adding a Report 
Format (Cont.)Step 9:
From the pop-up window, highlight to select the second report statistic 
type for the Statistic 2 field and press Enter. Continue the selection 
through all desired remaining report statistic fields.
Step 10:
When all desired statistics have been added to the report, select None 
from the statistic type pop-up window...

Page 32 NDA-30122   Revision 1
REPORT FORMATS Attendant Console Statistics Operations Manual
Attendant, Queue, Route, & Station Report Formats (Cont.)
Finding a Report 
FormatThis procedure will find an existing report format. Follow the steps to find a 
format:
Step 1:
From the Console Stats Main Menu (Figure 3-1), select the Report 
Formats option and press Enter. The Report Formats menu screen 
(Figure 3-2) will be displayed
Step 2:
From the Report Formats menu (Figure 3-2), select the desired type of...