NEC Attendant Console Statistics Operations Manual

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Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION
After Installation
The Console Stats application can be used with the Hospitality Center System 
(HCS) or Medical Center System (MCS) applications. If Console Stats i s  t o  b e  u s e d  
with either of these applications, perform the following steps as appropriate:
HCS ConfigurationIf HCS is to be used with Console Statistics, then HCS must be configured as 
follows:
Step 1:
Halt all HCS...

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MCS Configuration 
(Cont.)Step 4:
Use the APM Administrator to set the User Defined #10 value of all 
Mcs_ServerX applications(Mcs_Server1, Mcs_Server2, etc.) to the 
following:
- /oai/app/mcs/menus/Mserver.cfg
Step 5:
Restart all MCS applications.
Proceed to the next page to configure the APM and various components... 

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Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION
Application Configuration
Since Console Stats is internally supported by the APM, its two components must 
be configured in the APM environment. This section provides the information that 
must be entered into the APM configuration file.
Console Stats is set-up in the APM system using the Add function of the 
Application Configuration option on the APM System Administration menu.
A Note on Selecting...

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Component 
CharacteristicsDefine the two components exactly as shown in the table:
Parameter
Definition
OAI Application Whether (Yes or No) the component communicates 
with the NEAX2400 using OAI processes.
CRT  Application Whether (Yes or No) the component runs on the same 
screen as the APM, rendering the APM temporarily 
inaccessible.
Communication Queue Whether (Yes or No) the component  needs...

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Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION
Primary 
Configuration 
ParametersFrom the APM Configuration Entry screen, configure each component as follows. 
All parameters marked with asterisks (*) should be entered exactly as shown. The 
rest of the entries in the table below are just examples.
Parameter
Definition
Application Name The name to be displayed in the APM menus. This name 
is displayed as it is entered here — i.e., capital...

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Database SupportConsole Stats requires one database of its own in the APM. The Console Stats 
database (statcfg) was loaded during software installation from the release media 
and contains default field entries, most of which should not be changed without 
first consulting an NEC representative. The statcfg database structure and contents 
are described in the table below:
The only field in this...

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Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION
Initialize 
ComponentsThe two Console Stats components must be initialized from the APM as follows:
StatLogger Component
Follow the steps below to initialize the StatLogger component:
Step 1:
On the APM System Operations Menu, select the Non-CRT 
Application Control option.
Step 2:
Use the Initialize command to start up the “StatLogger” component.
StatPatroller Component
Follow the steps below to...

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Application Start-Up
Logging in to 
Console StatsThe Console Stats application executes on a UAP (User Application Processor). 
From the UAP terminal, follow the steps below to login and start Console Stats:
Step 1:
At the Login: prompt, type ’stats’ (lower case) and press Enter.
-  If the system is configured for a password
, a password prompt will be dis-
played. Type your password at the prompt...

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Attendant Console Statistics Operations Manual INSTALLATION & CONFIGURATION
Main Menu
Following the Console Stats login, the Console Stats Main Menu will be displayed 
(Figure 2-1).
Figure 2-1   Main Menu Screen
Console Stats call processing reports can be designed with statistics to be computed 
by hour or by day over a definable range of time or for today only. For example, 
Console Stats can calculate the amount of time out of every hour that all logged-in 
and active...

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Main Menu (Cont.)
The second step is to generate the formatted report or schedule it for automatic 
generation. Generating the report involves naming the range of time over which 
the formatted statistics are to be calculated from the call processing data 
collected for that time (for instance, over the past three days) and showing 
whether the report is to be displayed, printed, and/or saved....