Mitel Voice Processing Solutions Instructions Manual
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August 26, 1994 0 Page 1 of 1 Reiease 5.03C and larer Tmk .Proctdu 7-e Create a MESA Forms Application ..................................................... GP ;20 Configure a MESA Forms Template Mailbox.. ........................................ Gl? 522 Configure a Rotarionai Mailbox for 1MESA Forms ................................... GI’ 521 Configure a Standard Mailbox ................................................................. Dl? 5052 Configure a Tree LMailbox ........................................................................ GP 311 Copy a Mailbox Greeciw .......................................................................... DP 5051 Creare or Modify a Disuibution List for Mailbox Owners ....................... Dl? 5025 Customize a Defhult FCOS.. .................................................................... DP 5008 Cusromize an FCOS Copy. ...................................................................... DP 5007 Petiorm an Online Optional Feamre Installation ..................................... DP 5402
is Augur 26, 1994 0 Page 1 of 1 I’roceduxe Number GP 311 GP 520 GI? 521 GP 522 Reiease Title Date NUILlbtX Creare a Tree Mailbox December 1, 1993 5.03 Creare a MESA Forms Application Augusr 26, 1994 5.03C Configure a Rorarional MaiIbox for MESA Augusr 26,1994 5.03C Forms Configure a MESA Forms Template Mailbox August 26,1994 5.03
Configure a Tree Mailbox December 1, 1993 * Page 1 of 3 Release 5.03 and larer This procedure describes how to configure a simpIe tree mailbox and a nested tree mailbox. Szep 1. CompIete a Mailbox Worksheer and a Tree Mailbox Diagram. Blan!~ worksheets are at the back of this manual. 2. Reach the Mailbox Maintenance Menu. Enter the requested information, as described in the following steps, from your completed Mailbox Worksheets. 3. Identify the tree maiibox. sdkt: (C) Create New LMailboxes h~pt.- Mailbox to create: Respome: Number of the new mailbox. or Sel-ectc (M) Modify Mailboxes prompt: Mailbox to modify: Response: Number of the existing mailbox. ote: Prompts are almost the same for creating a new mailbox and modifying an existing one, except that -New” precedes each prompt when you select Modify Mailboxes. To leave an existing parameter setting unchanged, just press Return to go ro the next prompt- 4. Set the parameters +e same as for a standard mailbox, except for the FCOS. 5. Assign an FCOS designed for a tree mailbox. *: h?~~pp Features class of service: Reponse: 15 (he default Tree FCOS) or The number of a customized FCOS that contains all the fatures of a typical tree mailbox. e If you want callers who do not enter a digit promptly after the tree mailbox greeting to be routed to thejm member of the distribution list, include FCOS bit 120 (Default to 6rst child of tree mailbox). 0 If you want these callers to be routed KO the ~QZ child mailbox, include FCOS bir 186 (Default to last child of uee mailbox). 6. After responding to the last mailbox patameter, the system displays the mailbox configuration, then prompts for the next mailbox number. At this point, the paramerer settings for the tree mailbox are saved. Refirmce tier-m Map 3 Dl? 5052
Gl’311 Page 2 of3 0 December 1, 1993 Release 5.03 and larer Step 7. Configure the !Jirs~ child mailbox (th e mailbox that callers should be roured to through the tree mailbox). Prompt: Mailbox to create: or Mailbox to modify: Response: The number of rhe first child mailbox. 8. Set all applicable paramerers for rhe child mailbox the same as for a standard mailbox. 9. Configure all child mailboxes as just described in sreps 7 and 8. 10. When alI child mailboxes have been configured, return ro rhe Maiibox ~Mainrenance Menu. F’rornp~- Mailbox to create: or Mail.box to modify: ReTome: Press Rerurn. 11. Go to the List Maintenance Menu. a. Create distribution lisr 01 for rhe uee mailbox just configured. b. Add the child mailboxes as members of the list. 12. Disable rhe tutorials in rhe child mailboxes. (The following procedure disables borh the srandard rutorial and any site tutorial.) Selm: (I?) Set Passcode/Tutorial h?~?pr: Set passcode for mailbox: Response: To disable the tutorial in a single mailbox, enter the number of the mailbox you want to disable. WA To delete the tutorial in a range of mailboxes, enter the first and last numbers of tAe mailboxes in the range to be disabled, separated by a hyphen. For example, 101-203. Prompt.- New passcode : Response: Press Renun. prompt: Tutorial (y/n) : Response: N JJr0mp.t: Clear bad passcode count (y/n.) : Response: Press Rerun-r. Prompt: Set passcode for mailbox: Response: Press Rerun-r- 13. Record an approDriate meet.i.np in rhe tree mailbox and in all child mailboxes. Refirence 3l? 5025
GJ?311 December 1, 1993 0 Page 3 of 3 Release 5.03 and IaEer @g) ested Tree ailbox 1. Choose the child mailbox that you wane ro be a uee mailbox. 2. Configure &e maiibox &rough &e Mailbox Maintenance Menu as described earlier in rhis procedure. 3. Go ro the Lk Maintenance Menu. a. Creare distriburion Iist 01 for &e nested uee mailbox just corkigured. b. Add all the child mailboxes relared ro &e nested tree mailbox as members of the l&L 4. Record a greeting in the nesred tree mailbox and irs child mailboxes. Re+rence Dl? 5025
Create a MESA Forms Application August 26, 1994 0 Page 1 of 2 Release 5.03C and larer This procedure provides aI of the steps necessary to create a MESA Forms application. You must perform some of the steps at the AU? system console and some of the steps over the telephone. St&p 1. FiII out a MESA Forms diagram to document the greetings and questions that need to be recorded. and the maiboxes that will be used. Blank diagram sheets are located at the back of this manual. 2. Define an FCOS to be used for the Rotational maiIbox. You can add bit 149 to either: 0 The default FCOS 17 or . A copy of FCOS 17 3. If you plan to use a Tree maiIbox to offer callers some options before or after they complere the MESA Form, add bit 139 to an FCOS for the Template mailboxes. You can add bit 139 ro either: * The default FCOS 17 or a A copy of FCOS 17 4. Create the Template maiIboxes and the Greeting Only maiIboxes, and assign the Greeting Only maiIboxes as members of distribution Iist 01 in the first Template mailbox. i Note: You only have to create the Greeting Oniy?naiIboxes once, and you only need to add them to distribution Iist 01 in the first Template mailbox. j. Create the Rotational mailbox, making sure to assign FCOS 17 (or the FCOS that you modified in step 2). 6. Add the Template maiIboxes as members of distribution list 01 in the Rotational mailbox. 7. If you are using Tree maiIboxes either before or after the MESA Form, create the Tree mailboxes. Me: If a Tree mailbox precedes the MESA Form, you shouId probably make the Rotational mailbox the first member of distribution Iist 0 1 in the Tree maiIbox and add bit 120 to the FCOS for the Tree mailbox. With this setup, the VoiceMemo system transfers ca.IIers with rotary phones to the MESA Forms application. Re foeme X? 5008 3?5007 II?5008 II?5007 2 522 2 521 3521 ;I? 311
GP 520 Page 2 of 2 . August 26 1994 Release 5-03C and lacer step 8. Record greetings for all of rhe appropriate maiiboxes: 0 Record.an kienration message as the greeting for the Routional mailbox. Do nor record any greetings for the [emplace mailboxes. or * Record an orientation message as the greering for one of rhe Templare mailboxes. Afkr you are sarisfied wi& the greering, you can copy it to all of the orher Ternplace mailboxes (see Dl? 505 1). 0 Record each question as a greering for each of the Greetig Oniy mailboxes. Pay specizl attention ro which question belongs ro which mailbox. 0 If you are using Tree mailboxes ekher b&ore or afkr the MESA Form, record the caller instructions as the greering for &ose mailboxes. Refirence
Configure a Rotational Mailbox for MESA Forms GP August215, 1994 0 Page 1 of 3 Release 5.03C and later This procedure describes how ro configure a rotational mailbox for use with MESA Forms, including adding the template mailboxes KO distribution list 01. 1. Complete a LMailbox Worksheet for each mailbox and a Rotational LMailbox Diagram. Blank worksheets are at the back of this manual. 2. Reach the *Mailbox Maintenance Menu. Enter the requested ir&ormation, as described in the following steps, from your completed worksheet and diagram. 3. Identify the rotational mailbox. SeLe ct: (C) Create New Mailboxes PTOTZJJL- Mailbox to create: Response: Number of the new maiIbox. or Se.&: (M) Modify Mailboxes I&VZZ~L- Mailbox to nodify: Response: Number of the existing mailbox. oie: Prompts are almost the same for creating a new maiibox and modi@ng an existing one, except that -New” precedes a prompt when you select Mod.@ Mailboxes To leave an existing parameter setting unchanged, just press Return to go to the next prompt. 4. Set the mailbox pyarneters the same as for a standard maiibox, except for the FCOS. 5. Assign an FCOS designed for a rotationaI mailbox- Y PTOXIZ~~: Features class of service: Respome: 17 (the d&auk Rorational FCOS) or The number of a cusromized FCOS that includes all the applicable birs for a rotational mailbox. G. Afkr responding to the last mailbox parameter, the system displays the maiIbox co&guration, then prompts for the next mailbox number. AK this point, the parameter settings for the rotational mailbox are saved. Press Return KO reach the Mailbox Maintenance Menu. 7. Go to the List Maintenance Menu. Re$rence Menu Map 3 II? 5052
GP 521 Page2of3 . August 26, 1994 ReIease 5.03C and later Step 8. Create distribution list 01 for the Template mailbox. Sekct: CC) Create,.Modify, or Show Distribution Lists prompt: Mailbox: Response: Number of the Rotational mailbox from step 3- prompt: Distribution list: Repome: 0 1 PTOVZ~~ (Sjorted or (U)nsorted list ? ReFonse: S 9. If desired, check the Iist to make sure the members are not already in the Iist. p~~~~t.- Check for duplicate before add (y/n) PI ? Response: Y if you want the system to check the Iist, N ro bypass the check. 0. Add alI of the TempIare maiIboxes ro the distribution Iist. &mpt.- (AIdd, (Djelete, or (S)how list ? Res-ome: A to add a member Prompt: bmnber : Respome: The mailbox numbers of the TempIate maiIboxes. * You can enter m&box numbers in any of the formats shown below: .-a+ A single maiIbox number, for example 3788 A continuous range of mailbox numbers, for example 3001-3788 A series of ma.iIbox numbers, for example 3781,3782,3786,3788 a You can mix formats of mailbox number entries, so you can specify aII the mailbox numbers necessary in one attempt. For example, this entry is valid: 208,222-308,333,334,661 Refbence
GI? 521 Augusr 26, 1994 0 Page 3 of 3 Release 5.03C and lacer 11. tier the system confirms char the member just specified was added, continue adding or complete the activity. p7077-p: (A)dd, (D) elete, or (S)how list ? Response: 0 To add more members ro me currem list, erner A as described in srep 10, or emer D KO delete any mailboxes that should not be in dre distribution list. 0 To complete adding or deleting members: a. Press Remrn. b. When the system asks if you want to save changes to &e disrribution !isr, enter Y- The system reporrs &e current members, reflecting members just added or deleted, and your ad&ions and delerions are saved.