Mitel Voice Processing Solutions Instructions Manual

1MESA Forms Manuai 
Over&w ....................................................................................... l-l 
Inside a MESA Forms Application ................................................ l-2 
MESA Forms Call Flow.. .............................................................. I-3 
Playback and Transcription.. ......................................................... 14 
Tree Mailboxes and MESA Forms ................................................ 14 
MESA Forms FCOS Configuration...

-MESA Forms is an optional voice forms feature for VoiceMemo systems that allows 
callers to leave messages in a way that simulates written information on paper forms. 
Applications in&de: 
e 
Order enuy 
* Questionnaires 
e 
Routine requests for information 
* 
Overflow for busy ACD (Automatic Call Distributor) groups 
Callers accessing a MESA Forms application automaticaIly move through a series of 
prerecorded questions. The system waits for the caller to record an answer before 
moving on to the next...

MESA Forms Manual 
A TicaI MESA F orms 
application uses &ree types of VoiceMemo mailboxes: 
* A Rotational mailbox rhar plays an 
initial greering and roures the call to 
one of several remplate mailboxes 
0 Template mailboxes wirh disrribution iis= &a1 conrain Greet-kg Only 
mailboxes and thar collect the recorded answers to the questions 
* Greering Only mailboxes &at comain the “questions” &a1 callers hear 
The sample MESA Form on the previous page would have a srrucrure similar KO thar 
shown in...

L&E-SA Forms ~Manua.l 
Note that Figure 1-l is simplified to show only a single Template mailbox. In actual 
operation, a MESA Forms application needs enough Template mailboxes to hold all 
caller responses (see ulMESA Forms Limitations,” below). 
Distribution list 
01 in the Rotational mailbox must contain all of the Template 
mailboxes. The first Template mailbox must have a distribution list 01 that contains 
the Greeting Only mailboxes for the iMESA Form. The Rotational mailbox will pass 
control of...

The system records the caller’s response. 
The system repeats steps 4 and 5 for each Greeting Only mailbox in 
distribution list 
01 of the first TempIate mailbox- 
After recording the last caller response, the system plays a standard good- 
bye message or presents the caller with further options, depending on the 
FCOS settings of the Template mailbox. 
AC the end of the call,. the system deposits all of the responses into the 
Template mailbox as a single message. 
~&E.SA Forms ~hhxx.xai 
5. 
6. 
7....

MESA Forms Manual 
leaving a message in another mailbox. By setting the Rotational mailbox as the first 
mailbox in distribution list 0 1 and including feature bit 
120 (Default to First Child 
of Tree Mailbox) in the Tree mailbox FCOS, callers with rotary dial phones are 
automatically transferred to the MESA Form where they are prompted with the first 
question. 
If the last mailbox in distribution list 01 of a MESA Forms Template mailbox is a 
Tree mailbox, callers can select additional options after...

&MESA Forms Manual 
149 J-..og into template through rotational mailbox - 
When set to On for a Rotational mailbox, a transcriber can call into the 
Rotational mailbox and automaticaily pick up the masages from all 
Template (child) mailboxes. 
ESA Forms Defauif FCOSs 
Default FCOS 16 contains all of the feature bits necessary for a Template maiIbox. 
Optionally, you can add bit 139 to allow callers to access other options after 
completing a MESA Form. 
Default FCOS 17 is predefined for a standard...

MESA Forms ~kianual 
. 
The system deposits caller responses in the firsr Template mailbox until 
ir is full, th.en it roEares to the second Ternplace mailbox, and so on. Ir 
cycles &rough all of the Template mailboxes before again purring 
responses in &e first Template mailbox. 
If all Template mailboxes in a MESA Forms application are fLl1, callers hear, “I’m 
sorry, I cannot deliver your message now- Piease uy again later-” 
l-7