Mitel Sx 200 Ml Pabx Lightware 16 Instructions Guide

CDE Form Descriptions 
DOUBLE FLASH: Pressing the DOUBLE FLASH softkey provides the ability to send 
TRANSKONF then dial the Double Flash Over Trunk access code. 
The standard softkeys QUIT and DELETE are also provided. 
Form 39 - ACD Agent Groups 
4.47 The ACD AGENT GROUPS CDE form lists the agents in each ACD group. It cannot 
be accessed unless the “ACD Enable” system option is enabled. The title line con- 
tains the agent group number and name. Entries in this form are sorted by ID. See 
Figure 4-55....

Customer Data Entry 
ADD: Pressing the ADD key permits the programmer to enter the information needed 
to add an agent to the displayed group. When the Agent ID has been entered, the 
ENTER softkey appears. Optionally, the programmer can fill in the agent name and 
COS fields prior to pressing the ENTER softkey. If nothing is entered, the name defaults 
to blanks and the COS to I. The added agent will appear in the correct position in the 
sorted list. If the agent is already assigned to another agent...

CDE Form Descriptions 
Softkeys 
The standard softkey QUIT is provided. 
Parameters 
Afterwork Timer: After an ACD call has ended, this timer provides a time period for 
the agent to complete paperwork. The agent will receive no ACD calls during this 
period. The timer has a range of 0O:OO to 1500. The default is 0O:OO. 
Overflow Timer: This timer specifies the maximum time a call can wait for answer in 
this ACD group. When the time period has elapsed, the call is sent to the overflow 
destination. The...

Customer Data Entry 
Field Descriptions 
SENIOR SUPERVISOR IDS: This field lists the senior supervisor ID codes. The form 
is sorted by ID code. 
NAME: Senior supervisor and supervisor names are carried to the set where they log 
on. Their ID’s are used for logging on. 
COS: This field specifies the class of service of each senior supervisor. The range is 
1 to 50. 
Softkeys 
FIND GROUP: The FIND GROUP softkey displays ENTER ACD GROUP NUM: on 
the command line. When the group number is entered, the...

CDE Form Descriptions 
Expand Sub-form for Form 40 
4.50 For each senior supervisor, this form, shown in Figure 4-58, lists the assigned ACD 
Groups and their supervisors. The programmer positions the line pointer at the de- 
sired senior supervisor in the ACD senior supervisors form and presses the EXPAND 
softkey. 
6:52 PM 9-JflN-97 alarm status q NO fiLfiRM 
I GRPS OF SENIOR 1903 SUPER ID SUPER N~IME 
l-FIND GROUP Z-FIND SUPER 34DD 4- s- cos 
64UIT 7- 8- 9- 0- 
Figure 4-58 Expand Subform Layout 
Field...

Customer Data Entry 
played. 
if the requested group is assigned to a senior supervisor, that senior supervi- 
sor’s sub-form is shown, with the cursor pointing at the requested group. 
FIND SUPER: The FIND SUPER softkey displays ENTER SUPERVISOR OR SENIOR 
SUPERVISOR ID: on the command line. If the requested senior supervisor exists, the 
top level form is shown, with the cursor pointing at the requested ID. If the requested 
supervisor exists, the sub-form is shown, with the cursor pointing at the...

CDE Form Descriptions 
Softkeys 
PATH NAME: The PATH NAME softkey displays ENTER PATH NAME: on the com- 
mand line. When the name (up to 8 characters) is entered, it appears on the form top 
line, beside the path number. This softkey appears only after the first two lines of the 
form are both filled. 
ACD PATH: Pressing the ACD PATH softkey displays ENTER ACD PATH NUMBER: 
on the command line. This softkey appears whenever the first two lines of the form are 
either both filled or both empty. 
DELETE...

Customer Data Entry 
Delay For Ringback (MM:SS): Allows the caller to hear ringback before being con- 
nected to an agent. 
Recording n: Start Time (MM:SS) is counted from when a caller has finished the 
Delay For Ringback period. The range of this timer is 0O:OO to 54:OO. Recording I must 
be defined before Recording 2, Recording 2 before Recording 3, Recording 3 before 
Recording 4. For example, the programmer cannot edit “Recording 3: Start Time”, 
unless “Recording 2” and “Recording I” are both...

CDE Form Descriptions 
, Tenant: When a tenant number is assigned to the ACD Path, DID and TIE trunks which 
dial into the ACD path directly will follow the routing for this tenant as defined in Form 
19 - Call Rerouting Table. Enter a valid number (I to 25). The default is blank (no tenant). 
Form 42 - Tl Link Descriptors 
4.52 The Tl Link Descriptors form defines the parameters that control the behavior of each 
Tl link. The form provides 10 programmable descriptors. The main form displays the 
number...

Customer Data Entry 
REVIEW: Displays the Review List subform for the descriptor on the command line, a 
read-only form that provides a list of users for each discriptor. This softkey appears 
only if the number of links is greater than 0. 
The standard softkey QUIT is also provided. 
Link Descriptor Options Subform for Form 42 
Note: Altering this form may have side effects on Tl links in operation. 
6:59 PM 
9-JfiN-97 alarm status q NO 8L8RM 
f LINK DESCRIPTOR NUMBER : 1 1 
IN/OUT GOING 
I UfrLLiE...