Mitel SX 200 DIGITAL Pabx Superset 3 Telephone Description Manual

Attendant Console Description
Idle Console
3.04When the console is in the idle condition the LCD is as shown
in Figure 3-2. The first line displays the date, time and number
of calls waiting (C/W). Line 2 is blank and lines 3 and 4 display thesoftkey numbers (Fl to FO). Softkey F9 will display REDIAL; this enables
the Attendant to automatically redial the last external/internal number
manually dialed from the Attendant Console by pressing 
softkey F9. All
other softkeys; i.e., 
Fl to F8 and FO are...

SECTION MITL9109-094-315-NADIAL ‘0’ and PRIORITY DIAL ‘0’: Internal calls or Intercepts directed to
the Attendant or intercepts will appear at the Attendant Console as
DIAL ‘0’ calls. Priority Dial ‘0’ calls will only be available for extensions
with the appropriate Class-Of-Service (COS) option enabled in their
COS. The DIAL ‘0’ and PRIORITY DIAL ‘0’ labels must be programmed in
CDE (refer to Section 
MITL9109-094-210-NA, Customer Data Entry).
LDN 1, LDN 2, LDN 3, LDN 4: When an outside call arrives at...

Attendant Console Description
External Call3.11Figure 3-5 gives an example of an answered trunk call. Line 1
displays’ SRC (source) since it is an incoming call, TRUNK in-
dicates that it is a trunk call, 76 is the. number of the trunk, COS 15 is
the Class Of Service of the trunk and COR 5 is the Class Of Restriction
of the Trunk. Line 2 in this example is not used and is reserved for a
destination (DST) party if required. 
Softkeys 4 (FLASH) and 5 (SERIAL
CALL) are enabled. If a trunk name is programmed...

SECTION MITL9109-094-315-NA3.13The EXIT 
softkey function enables the Attendant to exit from
the overflow hold status (HOLD 4 to 8) and return to the pre-
vious display (pressing any console fixed key allows the Attendant to
exit from overflow held status).
Dialing a Destination
3.14In order to call a party the Attendant must dial the number from
the dial keypad. Figure 3-7 gives an example of the appearance
of the display while the Attendant is dialing a destination. Line 1 is
reserved for the source....

Attendant Console Description
SRCII:50 AM
>>>DST3401FREDcos 1 COR 1CALLBACKq Fd>CALLBACKq F5>
q Ffj>q F7>MSG WAITING q F8>q Fg>q FO>Figure 3-9 Internal CALLBACK
SRC
II:50 AM
>>>DST TRUNK 12COS 1 COR 1CALLBACKq F4>q F5>
f?J&>q F7>/!Jj Ft3>q Fg>q FO>Figure 3-l 0 External CALLBACK
MSG WAITING: The Attendant may send a message to an extension
user. For DTMF and rotary sets the message waiting indication can be
provided by ringing the extension at regular time intervals or by set-
ting the message waiting...

SECTION MITL9109-094-315-NASRC1 
I:50 AM
>>>DST ATT 1821cos 1 COR 1RINGINGf’Y$JF4>q F5>
Hf6>F7>@j F8>q ifg>q FO>Figure 3-13 Calling Another Console
3.19When the Attendant reaches a busy extension the 
softkey op-
tions are: return to the SOURCE if one exists, set up a CALL-
BACK, send a message (MSG WAITING) or OVERRIDE. Refer to Figure
3-14.
SRC TRUNK
>>>DST 1155
q Fl >SOURCE
q Ffj>
55COS 15 COR 4II:126 c/w
S KRITSCHCOS 50 COR 15
BUSY CALLBACKq F5>
q F7>MSG WAITINGq F8>0vERRIDEH/=9>q Ff-J>Figure 3-14...

Attendant Console Description
SRC TRUNK 34COS 15 COR 5II:40
>>>DST 1108J BARKERCOS 49 COR 15 DNDq F3>q Fd>CALLBACKq F5>
/jgF6>q t?‘>MSG WAITINGq F8>0VERRIDEq Fg>mFO>Figure 3-16 Calling an Extension with Do Not Disturb (DND)1 c/w
3.21To return to the source the Attendant can either press the
SOURCE 
softkey or the fixed CANCEL key.
3.22If the Attendant has a source party and reaches a destination
party, the Attendant 
may. return to the source (SOURCE), con-
nect the source party with the destination...

SECTION MITL9109-094-315-NABusy/No Answer Recall
3.25If the Attendant has released a source call to a destination and
the destination party does not answer within the programmed
time-out the source call will recall to the Attendant Console. When the
Attendant answers the recall the LCD will be as in Figure 3-19. Line 2
will indicate that the destination party did not answer (NO ANSR) and
the RING AGAIN prompt will be ON.
>>>SRC TRUNK 34cos 15 COR 5q F3>m F4>q F5>
q Ffj>q F7>q F8>RING AGAINq Fg>q...

Attendant Console Description
3.28If the console has a trunk as a source or a destination the
FLASH prompt will appear at softkey position 4 as shown in
Figure 3-22.
>>>SRC 4612R. 
MILNECOS 48 COR 12CONFq Fs>DESTq Fd>FmSHq F5>
q F6>q F7>HFf3>q Fg>q FO>Figure 3-22 Flashing on a Trunk Call
Do Not Disturb 
-Setup and Cancel
3.29When the Attendant Console is connected to an extension the
displayed prompts are as shown in Figure 3-23. To set up Do
Not Disturb (DND) the Attendant must press 
softkey F6 (NO...

SECTION MITL9109-094-315-NAPaging
3.31The Attendant can access paging equipment using the PAGE
fixed key on the Attendant Console. By using this key the
Attendant can access a default paging zone(s) which has been pro-
grammed in Customer Data Entry (CDE). To access a given paging
zone or all paging zones the Attendant must dial the appropriate
access code. If the Attendant has a call on hold for an extension user,
the hold pickup access code must be given to enable the extension
user to pick up the...