Mitel SX 200 DIGITAL Pabx Shipping, Receiving, And Installation Information Manual

Customer Data Entry (CDE)
TABLETITLEPAGE
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Class-of-Service Options......................23Form 04 
- System Options/System Timers.........28
System Options and Timers.....................
31
Form 05 - Tenant interconnection Table...........32Form 06 
- Tenant Night Switching...

SECTION MITL9109-094-210-NATABLETITLE
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5-lForm 34 
-Directed IO........................143
Form 35 - Global Find Access Code.............147Form 36 
-Modem Assignment.................149Form 37 
-Guest Room SUPERSET Keys Template...152Form 38 
-ACD Keys Template.................154Form 39 
- ACD Agent Groups
..................156ACD Group Options for Form 39
................
158
Form 40 
- ACD Senior...

Customer Data Entry (CDE)
1. INTRODUCTIONGeneral
1.01After the successful mechanical installation of the SX-200 DIGI-
TAL PABX with Generic 1003 software (refer to Section
MITL9109-094-200-NA, Shipping, Receiving and Installation Informa-
tion), the system is ready for programming. This Section describes the
Customer Data Entry package and outlines the procedures for entering
Customer Data Entry (CDE) Mode.
Reason for Issue
1.02This Section has been issued to describe Customer Data Entry
procedures and...

SECTION MITL9109-094-210-NA
Page 2 

Customer Data Entry (CDE)
2. EQUIPMENT USED FOR CUSTOMER DATA ENTRYGeneral
2.01The programming of the system is supported by four devices:
the two Floppy Disk Drives, the Attendant Console and an ASCII
CRT terminal (VT-100 compatible).Attendant Console
2.02On-site Customer Data Entry can be performed via the Atten-
dant Console. The Console’s softkeys and LCD display facilitate
this task. The LCD has four lines of 80 characters. These lines are: theheader line, the command line (which displays the data...

SECTION MITL9109-094~Zl O-NALevels of Access to Customer Data Entry
2.07The system provides five levels of CDE access. These levels
are, in descending order of priority:
lInstaller
0Maint 1
aMdint 2
lSupervisor
0Attendant
The access for any of these levels can be set to ‘read/write access’,
‘no access’ or ‘read only access’ for each CDE form.
2.08An attendant may be restricted, for example, to moves of sta-
tion numbers and review of Pickup Groups only. Similarly, a
maintenance person may be given access...

Customer Data Entry (CDE)
3. CDE PACKAGE GROUPINGGeneral
3.01The system is programmed in groups. Classes of Service group
together users with the same COS restrictions. Pickup Groups
assemble users in a department. 
Punt Groups classify users togetherwith a common knowledge about how to handle certain calls. Trunks
are grouped together with common incoming answering points and
common outgoing characteristics.3.02 Tenant Groups also relate to this grouping theme. Tenant
Groups facilitate separate...

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Customer Data Entry (CDE)
4. OPERATION
Loading of System Software4.01When initializing the system, the following steps are necessary
for correct operation:
1.Bay 2 or Bay 0 (672-port systems) power supply must be on
before the two diskettes are inserted.
2.Position diskette A in Bay 2 disk drive and diskette B in Bay 1
disk drive; refer to the illustration on the disk drive door for
properdisketteinsertion.Referalso toSection
MITL9109-094-200-NA, Shipping, Receiving, and Installation In-
formation for...

SECTION MITL9109-094-210-NA
there are more items on the list to display. Press the TOP or BOTTOM
softkeys to move immediately to the top or bottom of the list. Refer to
Table 4-1, List of Customer Data Entry Forms for the complete list. The
top screen line displays the system date, time and alarm status
4.05The command line displays ENTER FORM NUMBER:. Select a
form by entering a valid form number. It is not necessary for
the desired form number to be displayed on the command line. Press
the ENTER...