Mitel SX 200 DIGITAL Pabx Shipping, Receiving, And Installation Information Manual

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7.TABLE 3-45 (CONT’D)
FORM 38 
- ACD KEYS TEMPLATE
AGENT TEMPLATE 3
ACD Keys Templates apply to 
SUPERSET 4 telephones only.
Up to nine (9) templates may be defined. Three (3) for AGENT positions, three for
SUPERVISOR positions and three for SENIOR SUPERVISOR positions.
The system allows only one template for one type of ACD position in each Class of
Service.
Specify the function of each key in the TYPE field. The keys may have an “ACD...

SECTION MITLSI 09-094-206-NATABLE 3-45 (CONT’D)
FORM 38 
- ACD KEYS TEMPLATE
SUPERVISOR TEMPLATE 1
SUPERVISORTEMPLATE2
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Installation Forms
TABLE 3-45 (CONT’D)
FORM 38 - ACD KEYS TEMPLATE
SUPERVISOR TEMPLATE 3
Notes: 1. ACD Keys Templates apply to 
SUPERSET 4 telephones only.
2. Up to nine (9) templates may be defined. Three (3) for AGENT positions, three for
SUPERVISOR positions and three for SENIOR SUPERVISOR positions.3. The system allows only one template for one type of ACD position in each Class of
Service.4. Specify the function of each key in the TYPE field The keys may have an “ACD KEYS’
function of Speed Dial...

SECTION MITL9109-094-206-NATABLE 3-45 (CONT’D)
FORM 38 
- ACD KEYS TEMPLATE
SENIOR SUPERVISOR TEMPLATE 1
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15
SENIOR SUPERVISOR TEMPLATE 2
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1112
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Installation Forms
TABLE 3-45 (CONT’D)
FORM 38 - ACD KEYS TEMPLATE
SENIOR SUPERVISOR TEMPLATE 3
Notes: 1. ACD Keys Templates apply to 
SIJPERSEJ 4 telephones only.
2. Up to nine (9) templates may be defined. Three (3) for AGENT positions, three for
SUPERVISOR positions and three for SENIOR SUPERVISOR positions.
3. The system allows only one template for one type of ACD position in each Class of
Service.
4. Specify the function of each key in the TYPE field. The keys may have an “ACD KEYS”
function or...

SECTION MITL9109-094-206-NATABLE 3-46
FORM 39 
- ACD AGENT GROUPS
SHEET 
_ OF _ACD Group Number: 
-ACD Group Name:1 AGENT ID 1AGENT NAME1 COS 1REPORT ID
(Note 5)
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(Note 5)
(Note 5)(Note 
5)Notes: 1. Specify the ACD Group number (1 
- 50).
2. Specify the ACD Group name (8 characters maximum), if assigned.3. Specify the Agent ID...

Installation Forms
TABLE 3-47
FORM 39x - ACD AGENT GROUP OPTIONS
SHEET 
_ OF _ACD Group Number: 
-Afterwork Timer
Overflow Timer
First Status Threshold
Second Status ThresholdACD Group Name:
OPTION
(MM:SS) 0 - 15:00 (Default is 0:OO)
(MM:SS) 0 - 54:00 (Default is 9:OO)
(MM:SS) 0 - 54:00 (Default is 03:OO)
(MM:SS) 0 - 54:00 (Default is 06:OO)STATUS
ACD Group Number: 
-ACD Grouo Name:
Afterwork Timer
Overflow Timer
First Status Threshold
Second Status ThresholdOPTION
(MM:SS) 0 - 15:OO (Default is 0:OO)...

SECTION MITL9109-094-206-NATABLE 3-48
FORM 40 
- ACD SENIOR SUPERVISORS
Notes: 1. Specify the ACD Senior Supervisor ID Code in the ACD Senior Supervisor ID Code
column. The ID is a 1
- 5 digit access code, subject to the same rules as access codes
for stations and sets.
2. Specify the Senior Supervisor Name in the Name column.
3. Specify the Senior Supervisor COS in the COS column.
4. The REPORT ID field is automatically assigned by the system.
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Installation Forms
TABLE 3-49
FORM 40x - ACD SENIOR SUPERVISOR GROUPS
SHEET 
_ OF _Senior Supervisor IDSenior Supervisor Name:
Notes: 1. Specify the Senior Supervisor ID.2. Specify the Senior Supervisor Name, if assigned. The name can be up to 10 characters
long; it must not begin with the character “*“.3. Specify the 
IDS of the Supervisors that report to the Senior Supervisor in the SUPERVI-
SOR ID column. List all groups reporting directly to the Senior Supervisor (with no
Supervisor) at the beginning...

SECTION MITL9109-094-206-NATABLE 3-50
FORM 41 
- ACD PATH
SHEET 
_ OF _ACD PATH NUMBER:ACD PATH NAME:
OPTIONSSTATUS
Access Code For This ACD Path
Primary ACD Agent Group
Delay For 
Ringback(MM:%)Recording 1 : Start Time
(MM:SS) 0O:OO - 54:00
Recording 1 : Access Code
Recording 1 : Music Source Following
Recording 2 : Start Time
(MM:SS) 0O:OO - 54:00
Recording 2 : Access Code
Recording 2 : Music Source Following
Recording 3 : Start Time
(MM:SS) 0O:OO - 54:00
Recording 3 : Access Code
Recording 3 : Music...