Mitel Sx 200 Digital Pabx, Light Pabx Telemarketer Application Package Instructions Manual

Appendix B - Planner Sheets 
0 1 
0 2 
ACD TELEMARKETEe 
PATH PLANNER 
Purpose of 
this Path: 
Y 3 I? Y 
E P 
3 
2 2 z 
i 
4 4 4 
0 3 Prim 
a73 1 st Overflow 2nd Overflow 3rd Overtlow 
Agent roup _ Agent Group - Agent Group - Agent Group 
0 Overflow Group Yes 4 Exists Exists Exists 
1 
No 
v 
T 
I Intemow? 
0 5 Interflow Timeout: - : - 
Allow Overflow to Interflow 
Point before timeout2 
I Y/N 
lntem0w Point: 
# 
or Drop. Y/N 
INSTRUCllONS: 
1. Complete a Path Planner for each path. 
2. Caller cab listen...

ACD TELEMARKETER Application Paqkage 
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620 B-16 Revision 0 9109-096-62O-NA Issue 3  

Appendii B - Planner Sheets 
Name: 
Path Access: 
Priority: Path #: 
Delay to Answer: 
Path Service Level: 
ACD TELEMARKElEFi@ 
PATH PLANNER 
Purpose of this Path: 
I 
r 
No No No 4 ‘1‘ 
01 5 Interflow limeout: - : - 
Allow OverRow to 
interflow I Point before timeout? 
Y/N 
INSTRUCTIONS: 
1. Complete a Path Planner for each path. 
2. Caller can listen tc PADS with the option uf Music on Hold (MOH) or an alternate musk source/recording between 
the PADS. (PAD = Hunt Group Access code) 
3. Copy the...

ACD TELEMARKETER Application Package 
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620 B-18 Revision 0 9109-096-62O-NA Issue 3  

index 
A 
Access Codes 
ACD Path, 620 9-13 
Agent ID, 620 9-2,620 9-3 
Feature, 620 92,620 9-8 
Hunt Group, 620 9-16,620 9-17 
Recording, 620 9-16 
Supervisor ID, 620 9-10 
ACD Agent Set 
Auto Answer, 620 5-7 
Help Softkey, 620 5-6 
LCD indicator, 620 6-3 
Make Busy, 620 5-3 
Queue Status Key, 620 5-4 
ACD Call Flow, 620 3-5 
ACD Overview, Automatic Call Distribution, 620 
2-l 
ACD Path, 620 3-2,620 3-6 
Interflow, 620 3-4 
Overflow, 620 3-3 
Path Access, 620 3-2 
Path Access Code, 620 3-2 
Path...

Index 
41 (ACD Path), 620 3-14,620 4-5,620 
4-7,620 4-8,620 4-9,620 9-12 
CCIS Option, Loop Start Trunk to ACD Path 
Connect (812), 620 3-2,620 9-15 
COS Option Number, 812 (Loop Start Trunk to 
ACD Path Connect), 620 9-15 
See also COS Options 
COS Options 
Forward Timer, 620 3-6 
Recording Failure to Hangup Timer, 620 
3-15 
Customer Data Entry. See Programming 
D 
Dial-In Trunks, 620 3-2 
F 
Feature Access Code, ACD Silent Monitoring, 
620 612 
G 
Group Summary Report, 620 7-4 
H 
Help Call, 620 6-13...

m . I 
Index 
N 
Non-Dial-In Trunks, 620 3-2,620 9-13 
0 
Overflow, 620 3-7 
Overflow Groups, 620 33 
P 
Path, 620 3-2 
Path Access, 620 3-2 
Path Access Code, 620 3-2 
Path Planner, Fields 
Allow InterRow to Interflow, 620 4-9 
Delay to Answer, 620 4-7 
Interflow, 620 4-6 
Internow Point, 620 &6 
lntertlow Timeout, 620 4-9 
MOH or Ext #, 620 4-7 
Name, 620 4-5 
Overflow Group Exists, 620 4-6 
Path Access Code, 620 4-5 
Path Number, 620 4-7 
Primary Agent Group, 620 4-6 
Priority, 620 4-7 
Purpose of...

Index 
Automatic Call Distribution (41), 620 9-2 
System Option Number 
41 (Automatic Call Distribution), 620 9-2 
42 (ACD Silent Monitoring), 620 9-2 
43 (ACD Silent Monitoring Beeps), 620 9-2 
44 (ACD Reports), 620 9-2 
System Options, Automatic Call Distribution 
(41), 620 9-2 Overflow, 620 9-5 
Ringback Delay Timer, 620 3-6 
Threshold, 5-5,620  620 9-5 
Trunk Access 
DID Trunk Routing Points, 620 9-13 
Loop Start CO Trunks, 620 9-15 
Loop Start DISA Trunks, 620 9-15 
T 
Timers 
Afterwork, 620 9-5...

Table of Contents 
1. General .............................................................. l-1 
Reasonforlssue ........................................................ l-l 
lntendedAudience.......................................................l- 1 
Document Structure ...................................................... l-l 
Conventions............................................................l- 2 
Associated Documents ................................................... l-2 
2....