Mitel Sx 200 Digital Pabx, Light Pabx Telemarketer Application Package Instructions Manual

Table of Contents 
1. GENERAL 
Reason for Reissue ......................................................... 620 l-l 
IntendedAudience .......................................................... 620 l-l 
Manual Structure ........................................................... 620 l-l 
Conventions ............................................................... 620 l-2 
Key Names ............................................................. 620 l-2 
Data Entry...

ACD TELEMRKETER Application,Package 
Recording Group Operation ................................................ 620 3-14 
RADFailure ............................................................ 620 3-15 
Removing DND from RAD ................................................. 620 3-15 
4. CONFIGURING AN ACD SYSTEM 
incoming Calls ............................................................. 620 4-l 
Grouping the Agents ......................................................... 
620 4-l 
Recorded...

Table of Contents 
Operation .............................................................. 620 5-3 
Make Busy LCD indicators ................................................. 620 53 
QueueStatusKey ........................................................... 620 5-4 
Purpose ............................................................... 620 5-4 
Operation .............................................................. 620 5-4 
Queue Status LCD Indicators .............................................. 620...

ACD TELEMARKETER Application Package 
7. 
Programming ........................................................... 620 6-12 
Operation .............................................................. 620 6-12 
Help Call Feature ........................................................... 
620 6-13 
Operation .............................................................. 620 6-13 
REPORTS 
Agent Shift Summary Record .................................................. 
620 7-l 
PathSummary Report...

Table of Contents 
Overview .............................................................. 620 6-25 
Accessing the Agent Summary Form ......................................... 620 6-25 
Agent Programmed Data Form ............................................. 620 6-27 
Agent Statistics Form ..................................................... 620 6-29 
AgentActivii Form ...................................................... 620 6-31 
9. PROGRAMMING 
General...

ACD TELEMARKETER Application Package 
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Figure...

Table of Contents 
Table 6-l Supervisor and Senior Supervisor Reports - Queue Status ................ 620 6-4 
Table 6-2 Senior Supervisor and Supervisor Reports -Agent Status .................. 620 6-7 
Table 7-1 Agent Shift Summary Record Fields ................................... 620 7-2 
Table 7-2 Path Summary Report Fields ........................................ 620 7-3 
Table 7-3 Group Summary Report Fields ....................................... 620 74 
Table 7-4 
SETSoftkeySubformFunctions...

ACD TELEMARKETER Application Package 
X Revision 0 9109-096-62O-NA Issue 3