Mitel Sx 200 Digital Pabx, Light Pabx Telemarketer Application Package Instructions Manual

Appendix A. 
ACD MESSAGES 
The error messages that may appear during programming of the ACD forms are listed, 
and explained, in the following table: 
Table A-l Programmlng Error Messages 
Error Message Meaning 
ACD agent group XX already assigned The ACD agent group which has been edited or inserted into 
to a supervisor the sub-form is already programmed under some other 
supervisor. 
Agent group XX has 
already been The selected overflow agent group or primary ACD agent 
assigned elsewhere in this...

ACD TELEMARKETER Application Package 
Table A-l Programmlng Error Messages 
(continued) 
Error Message 
Meanlng 
in 
agent’s set’s prime line cannot have There is an ACD agent logged in at the given SUPERSET 
my 
appearances on other sets therefore, line appearances of that SUPERSETcannot be 
programmed into the data base. 
Uempting to remove an Agent Group This message is displayed if the Primary Agent group or the 
tiat has calls waiting Overflow agent groups have calls waiting from the path, and 
the...

Appendii A - ACD Messages 
Table A-l ProgrammIng Error Messages 
(continued) 
Error Message 
Delete ACD Group Xx from ACD 
PATH W before deleting last agent 
Meaning 
The user attempted to delete the last agent from group XX, 
which would have the effect of deleting group XX itself. 
Group XX is referenced in the ACD PATH form, for path 
number W, so it must be deleted from that form first. Then 
the user is allowed to delete the last agent, which deletes the 
group. 
Extension xXxXx can’t have a key A...

ACD TELEMARKETER Application Package 
Table A-l Programming Error Messages 
(continued) 
Error Message Meanlng 
3NS Port 
access code XXXXX does The access code entered for the Alternate Music Source 
lot exist Between Recordings, or Music Source Following a Recording 
is non-existent or illegal. 
3ption XXX cdlicts with this option Only one of the ACD COS options (ACD agent, ACD 
supervisor, ACD senior supervisor) can be enabled in the 
same COS. 
ation 
41 must be enabled Option 41 (Automatic Call...

Arwendii A - ACD Messages 
Table A-l Programmlng Error Messages 
(continued) 
Error Message 
The value XX is outside valid range 
for 
ACD agent group (l-50) 
xXxXx is an 
ACD agent ID 
XXXXX is an ACD supervisor 
Meaning 
The given value is outside the valid range. 
The specified supervisor ID from FIND SUPER is an ACD 
agent. 
The user has entered a supervisor ID for FIND AGENT. 
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Appendix B. 
PLANNER SHEETS 
This appendix contains additional blank copies of the agent group planner and the path 
planner sheets. Each sheet contains instructions on its use. Turn to Section 4 of this 
practice for additional information on configuring an ACD system. 
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Appendii B - Planner Sheets 
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0 2 
0 1 
AGENT GROUP PLANNER 
ACD TELEMARKETER@ 
INSTRUCTIONS 
Use this planner as an aid in distributing the work-load of the agent groups. Complete this form before the Path 
Planner. Once completed, transfer the Agent Group Number to the appropriate group (Primary, 1 St, 2nd, or 3rd) 
on Line 3 of the Path Planner. 
1. Overflow timer default is 9 minutes (maximum 54 minutes). This is the maxfmum time a call can be queued on the 
group before overflowing. Prediction...

ACD TELEMARKETER Application Package 
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