Mitel Sx 200 Digital Pabx, Light Pabx Telemarketer Application Package Instructions Manual

Programming 
Table 9-5 COS Options Fields 
Field Meanlng 
Recording Failure To Hangup The values 1 - 255 are valid. Default is 30 seconds. Set this timer 
Timer (COS Number 404) to a value greater than the cleardown time of the recording groups 
whose members have this COS. Assigning this COS timer to a 
recording group ensures that, in the case of the system hanging up 
on a BAD, that the BAD eventually goes on-hook in the specified 
time. If it does not, the BAD is taken out of service. 
SUPERSET- Auto...

ACD TELEMARKETER Application Package 
140 PM 11-JUN-90 alann status q MAJOR 
ACD SENIOR SUPERVISOR ID CODES N&ME COS 
301 
J. NANTILL 21 
302 
E. LEGAULT 21 
303 
D. FELSBG 21 
0 303 
D. FELSBG 21 
l-FIND GROUP 2-FIND SUPER 
3-ADD 4-TOP S-BOTTOM 
j-QUIT 7- 
R-DELETE g-EXPAND 0- 
Figure 9-6 ACD Supervisor Form (CDE Form 40) 
The ACD Supervisor form contains three programmable fields which must be defined 
by the customer. Table Q-6 defines each field. 
Table 9-6 ACD Supervlsor Form Fields 
I Field I...

Programming 
i61 PM Il.-JUN-99 
GRPS OF E. LEGAULT 382 
12 
19 
2 
1 SUPER ID 
187 
la8 
109 
NO SUPER 
alarm status = MAJOR 
SUPER NAME cos 
H. FERGSON 21 
C. BRAZE&U 
C.J.CHAT I: 
Iit2 1477 H. FERGSON 21 
I-FIND GROUP 2-FIND SUPER 3-ADD 4-TOP !i-BOl-rDM 
I-QUIT ?- G-DELETE 9-NO SUPER B- 
Figure 9-7 ACD Supewisor Subfotm (CDE Subform 40) 
Table g-7 defines the fields of the ACD Supervisor Subfotm. 
Table *7 ACD Supenrisor Subform Fields 
Field 
Heading Meanlng 
A system generated field listing the...

ACD TELEMARKETER Application Package 
ACD Paths 
9.9 The ACD path is the major element of the ACD structure. Each path contains all the 
information necessary to carry an incoming call through the ACD system. Paths 
specify the resources used, the order 
in which the resources are encountered, and 
the timing of 
the steps through the path. Up to 99 paths may be assigned in the 
system. Figure Q-8 contains the ACD Path form. Table Q-8 describes the fields on 
the ACD 
Path form. 
3:82 F’M ll-JUN-98 alarm...

Programming 
Table 9-8 ACD Path Form Fields 
(continued) 
Field 
Meanlng 
kxss 
Code for this 
Programmable field containing the access code for the path. This code can 
9CD Path be used as a destination in the Non-Dial-In Trunks form (CDE Form 14) 
and the Call Rerouting Table (CDE Form 19), as an Automated Attendant 
defined destination in the Hunt Groups form (CDE Form 17), as an inter-Row 
point in another path definition, and as a call forwarding point for a 
SUPERSETtelephone or station. This...

ACD TELEMARKETER Application Package 
Table 9-8 ACD Path Form Fields 
(continued) 
Field 
3verflow 2 
Agent 
3roup 
Meaning 
A programmable field specifying the ID of the second agent group that 
receives overflow calls. Callers waiting for this group remain in the queue 
for the primary and first overflow groups. 
An Overflow 1 agent group must be assigned before the Overflow 2 field 
can be accessed. The default value is no overflow. 
&&low 3 Agent 
Group A programmable field specifying the ID of the...

Programming 
ACD Path Programming 
For a path to function, the primary agent group and the path access code must be 
programmed. Few restrictions exist on path programming. An agent group, for 
example, could be the primary group of three paths and the first overflow group of two 
other paths. The same applies to recording groups and the alternate music sources. 
The result is that a path can be custom tailored to the call being handled. 
Each path is given a priority ranging from 1 to 99 (1 being the...

ACD TELEMARKETER Application Package 
:64 3E-NW-89 alarm status = MAJOR 
[GRP l:_ ][TERM] [STN/SET ] EXT NLk.i 
IlEl 
1164 
1165 
1186 
l-GROUP 
TYPE I2-CIRCULAR I3-INSERT /4-OPTIONS 1 S-HUNT GROUP  BAY 
SLT CCT 
61 
64 
05 
86 c b 
P 
I 
-m 
COhMENTS 
lanager 
accounts 
recounts 
Lecretary 
B-QUIT I7-ACCESS CODE Is-DELETE /9-EXT NLM IE- 
Figure 9-9 Hunt Groups Form (CDE Form 17) 
Table 9-9 Hunt Groups Form Fields 
TERMINAL: Hunting ahnrays starts at the first extension programmed in 
the hunt group and...

Programming 
Table g-g Hunt Groups Form Fields 
(continued) 
Field 
BAY/SLOT/CIRCUIT Meaning 
System generated field that is displayed after entering the extension 
number of the ONS port. 
MESSAGE LENGTH Programmable field defining the length of the recorded announcement. 
The range is 1 second to 4 minutes. Default entry is 10 seconds. 
This timer value determines whether the PABX or the PAD ends the 
recording. If the PAD is to hang up, set the Message Length at least 3 
seconds longer than the actual...

ACD 7ELEMARKiFERApplication Package 
620 9-18 Revision 0 9109-09&62O4A Issue 3