Mitel Sx 200 Digital Pabx, Light Pabx Telemarketer Application Package Instructions Manual

Appendii B - Planner Sheets 
0 1 
0 2 
0 1 
AGENT GROUP PLANNER 
ACD TELEMARKIXR@ 
INSTRUCTIONS 
Use this planner as an aid in distributing the work-load of the agent groups. Complete this form before the Path 
Planner. Once completed, transfer the Agent Group Number to the appropriate group (Primary, 1 St, 2nd, or 3rd) 
on Line 3 of the Path Planner. 
1. Overflow timer default is 9 minutes (maximum 54 minutes). This is the maximum time a call can bs queued on the 
group before overflowing. Prediction...

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Appendix B - Planner Sheets 
Name: 
Path Access: 
Priority: !Jath#: 
Delay tc Answer: 
Path 3ervica Level: 
ACD TELEMARKfFTE@ 
PATH PLANNER 
Purpose cif this Path: 
0 3 
0 4 
+ + 
Prim 
Agent roup  % 1stoVedbw 
- Agent Group 
+ 
2nd Overffow 
----, Agent Group 
+ 
3rd Overflow 
- Agent Group 
1 
Overflow Group z 1 
Overflow Group yes 1 
overnow Group Yes 
Exists Exists Exists 
No No No 
W 
01 5 lnterflow Timeout: - : - 
Allow Overfiow to Interflow I Point before timeout? 
YIN 
I Yes 
I # or Drop. Y/N I...

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Appendix B - Planner Sheets 
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ACDTELEMARKETE8 
PATH PLANNER 
Purpose of this Path: 
Path Service Level: 
~~~~~~~~ 
9 s Y Y 
a 
: 8 8 d 
!! E B s 
: z z $ 
4 4 4 ’ i 
Prim 
% 1 st overflow 2nd DverfIow 3rd Overflow 
Agent roup _ Agent Group - Agent Group --, Agent Group 
0 3 
1 1 
0 4 Ove&lowGroup ‘*’ Overflow Group ye’ 1 
Overflow Group Yes 
Edsts Exists Exists 
No No No 
v 
T 
Interflow? 
t-+T-I No callstays 
I Point before timeout? 
# 
-I 
I 
lntem0w Point: 
Y/N or Drop. YiN 
INSTRUCTIONS: 
1....

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Appendii B - Planner Sheets 
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Name: ACD TELEMARKET& 
1 Path Access: PATH PLANNER 
Priority: Path #: 
Delay to Answer: Purpose of this Path: 
Path Service Level: 
No No No 
-I- 
INSTRUCTIONS: 
1. Complete a Path Planner for each path. 
2. Caller can listen to RADs with the option of Music on Hold (MOH) or an alternate music source/recording between 
the RADs. (RAD = Hunt Group Access Code) 
3. Copy the appropriate Agent Group Number from the Agent Group Planner. 
4. The Primary Agent Group must be...

ACD TELEMARKETER Application Package 
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Appendii B - Planner Sheets 
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Name: 1 
PathAccess: 
Pri0r.w Path #: 
Delay to Answer: 
Path Service Level: 
ACD TELEMARKETE8 
PATH PLANNER 
Purpose of this Path: 
4 4 4 4 
0 
3 
Prim 
=& 1stOVWfloW 2nd Overflow 3rd Overflow 
Agent roup _ Agent Group --, Agent Group _ Agent Group 
4 1 
1 
0 4 Overflow Group Yes Overflow Group Yes Overflow Group Yes 
&kits Exists E&k 
t 
I Point before timeout2 I 
I Y/N Yes 
intem0w Point: 
rb 
# 
or Drop. YM 
INSTRUCTIONS: 
1. 
Complete a Path Planner for each path. 
2....

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