Mitel SX 200 DIGITAL Pabx General Descriptions Manual

Station Message Detail Recording
ACD Call Record Examples4.08Examples of typical SMDR call records are shown following. The
column indication included with each example is not repeated
for each message in a regular printout. System identifiers are not
shown in the examples.ACD calls answered by Agents
0123456712345678901234567890123456789012345678901234567890123456789012345678901
07/01 08:41 00:00:08 TO01 002 P2123 01 011101CO Trunk 1 comes in on path 2123 and rings Agent Group 1. Call answered by
Agent...

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01234567123456789012345678901234567890123456789012345678901234567890
12345678901
07/01 09:53 00:00:12 TO01 006 P2123 01 011103T 1515CO Trunk 1 comes in on path 2123 and rings Agent Group 1. Call
answered by
Agent 1103 of Agent Group I.1103 transferred (supervised) calI to Agent 1515.
0123456712345678901234567890123456789012345678901234567890123456789012345678901
07/01 09:54 0O:OO:lO TOO1 006 P2123 01 01IIOIT 1512
CO Trunk 1 comes in on path 2123 and rings Agent Group I. Call...

Station Message Detail Recording0123456712345678901234567890123456789012345678901234567890123456789012345678901
07/01 09:14 00:00:14 TOO2 *** PO456 02 03
CO Trunk 2 comes in on path 456 and rings Agent Group 2. Call overflowed to
Agent Group 3.Call abandoned.
012345
6712345678901234567890123456789012345678901234567890123456789012345678901
07/01 09:15 00:00:07 TOO2 *** PO456
CO Trunk 2 comes in on path 456 and the caller hung up in delay for
r ingback,before the call is presented to the primary Agent...

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Unsupervised transfer of calls to the 
ACD system
Note:Each cal I generates two records.
0123456712345678901234567890123456789012345678901234567890123456789012345678901
07/0109:2000:00:22TOO3012P23240102021201X456
07/0109:200O:OO:lOTOO3004PO45605051501CO Trunk 3 comes in on path 2324 and rings Agent Group I. Call overflowed to
Agent Group 2 and answeredby Agent 1201 of Agent Group 2.Agent 1201 then
transferred the call to 
AC0 path 456.
Trunk 3 comes in on path 456 and rings...

Station Message Detail Recording0123456712345678901234567890123456789012345678901234567890123456789012345678901
07/0109:2700:00:07TO080055220X2324
07/0109:2700:00:05TOO8009P232401011102
CO Trunk 8 rings extension 5220.Call answered by 5220 and is transferred to
path 2324.Trunk 8 comes in on path 2324 and rings Agent Group 1. Call answered by
Agent 1102 of Agent Group 1.Supervised transfer of calls to the 
AC0 system
012345671234567890123456789012345678901234567890123~567890123456789012345678901
07/01...

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Station Message Detail Recording
5. EXTERNAL DEVICES
General5.01The data formatting of SMDR records is an integral part of the
system which does not require additional hardware or hardware
modification. installation is therefore simply a matter of connecting a
compatible printer or terminal to the output port of the system.
5.02SMDR records are output from the SX-200 DIGITAL PABX in the
standard RS-232 format. Any RS-232 compatible device can be
connected directly to the system for the storage of...

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Station Message Detail Recording
6. SMDR PROGRAMMING AND CONTROL
General6.01The operation of the SMDR feature is determined during initial
installation of the system. Programming the SMDR feature is
part of the System and Class of Service Options programming known
collectively as Customer Data Entry (CDE). The operation can be modi-
fied at any time by the maintenance person from the CDE terminal.
Table 6-l shows the TRUNK SMDR options involved and Table 6-2
shows the DATA SMDR options involved. A brief...

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0Does Not Apply: When this COS option is enabled, no calls will
be recorded for the Class of Service in which it is enabled.
0Indicate Long Calls: When this System option is enabled, calls
of 5 minutes or longer are flagged in the SMDR record.
l24 Hour Clock: When this System option is enabled, the start
time within the SMDR record will be recorded in 24-hour for-
mat; when disabled, the start time is recorded in 
12-hour for-
mat (p = pm).
lACD Reports: This System option,...