Mitel SX 200 DIGITAL Pabx General Descriptions Manual

Station Message Detail Recording
1. INTRODUCTION
General1 .OlThis document describes the Station Message Detail Recording
(SMDR) feature of the 
SX-200’ DIGITAL Private Automatic
Branch Exchange (PABX). The document includes a detailed description
of the feature, and its operational parameters. The installation of exter-
nal devices (e.g., printer) should be obtained from the product-related
documentation.
Reason for Reissue
1.02This Section is reissued to describe the SMDR.feature of the
SX-200 DIGITAL...

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Station Message Detail Recording
2. DETAILED DESCRIPTION - TRUNK SMDR
General
2.01The SMDR data collection process is initiated every time a trunk
(incoming or outgoing) is seized. The collection process forms
part of the system’s call processing routines; as such, data is collected
on a per-call basis for the duration of each call. The data is formatted
into an SMDR record and is routed to an RS-232 output port. The
records can be routed directly to the output port as described in Part 4
of this...

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lAccount code (optional)
aSystem identity (optional).
2.06The definition of the data and its position in the record is given
in Table 2-l. The table has five columns: the first identifies the
data; the second defines the data’s position within the record; the third
indicates the format of the data; the fourth describes the data; and the
fifth provides additional notes.
2.07A description of the call record fields detailed in Table 2-l is as
follows:
Long Call Indicator (z)....

Station Message Detail Recording
Attendant (f). This l-digit field contains an asterisk (*) when a call is
originated by or initially answered by the Attendant. This flag will not
appear when a call is transferred to the Attendant.
Time to Answer (ttt). This is the number of seconds from the time the
incoming trunk is seized, until the call is answered.. If the call is never
answered, this field displays 
***.It applies to incoming calls only.
Leading zeroes are output and the field remains at 255 when...

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indicates that a transferer did not answer a recall, and an “R” indicates
that the transferer did answer the recall.
Speed Call or Call Forward Flags 
(C,R, or F). This field contains a “C”
when the number is speed dialed, and an F when the call is forwarded
through the external call forward feature; otherwise, R will appear
(routed via ARS 
- default for outgoing trunk calls).
Called Party (qqqq). This is the party to whom the call is directed. It
may be a station number,...

Station Message Detail Recording
TABLE 2-l
SUMMARY OF FIELDS IN TRUNK SMDR RECORDSNameLong CallColumns FormatDefinition
Notes
1i!- = 5-9 min
% =
lo-29 min
+ = 30 or more min
Date.2-6mm/dd. mm = Month
= 01-12
dd = Day
dmdm_ 01-31
Spacer
7Start Time
8-‘13hh:mmp hh = Hours
00-23
mm = Minutes
00-59
P= PM (12-hour clock)
Spacer
14Duration of call 15-22hh:mm:ss 
hh:mm:ss = duration inhh= 00-18, mm = 00-59,
hours:minutes:seconds
ss =
00-59 (maximum =
18:12:15)Spacer23
Calling Party24-27
.PPPPcccc= Extension...

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TABLE 2-l (CONT’D)
SUMMARY OF FIELDS IN TRUNK SMDR RECORDS
Name
Call
Completion
StatusColumns FormatDefinitionNotes
60
hA = Answer SupervisionOutgoing
B = 
Callee is BusyIncoming Direct/Dial-In
E = Caller ErrorIncoming/Dial-In
T = TAFAS answeredIncoming
R = Incoming call recalledIncoming/Outgoing
and was answered by
transferer
N = Incoming call recalled
and was not answered
by transferer
Speed Call or 61C,R, or FC = Number was SpeedOutgoing
- All trunk calls
Call...

Station Message Detail Recording
Trunk SMDR Call Record Examples
2.08Examples of typical trunk SMDR call records are shown in Ch.art2-l. The column indication included with each example is not
repeated for each message in a regular printout.
Call Timing
2.09 The timing functions which apply to incoming and outgoing
calls are described as follows:
Incoming Call
- Three aspects, related to the timing of an incoming
call,- are recorded on a SMDR call record; i.e., the date, the time taken
for the called...

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CHART 2-l (CONT’D)
TRUNK SMDR PRINTOUTS
2-PARTY INCOMING CALL
01234567a9123456789012345678901234567890123~56789012345678901234567890123456789012345678901234567890
01/30 15:lO 00:02:22 T102 008 201201000On January 30 at 
3:lO PM,incoming Direct-in Trunk Number 102 rang in to Extension 201.The
extension answered after 8 seconds and they talked for 2 minutes, 22 seconds.
2-PART-Y INCOMING CALL...