Mitel SX 200 DIGITAL Pabx General Descriptions Manual

Station Message Detail Recording
TABLE 3-3 (CONT’D)
TYPICAL DATA SMDR CALL RECORDS (EXCLUDING ACCOUNT CODES AND SYSTEM ID)
DTRX Call to a Wrong or invalid Number01234 5671234567890123456789012345678901234567890123456789012345678901234567890123456789
03-13 
11:25 00:00:03 1411 -DATA DTRX INVALiD NUMBER E 1412
On March 13th at 
11:25, Extension 1411 called Extension 1412, which was an
invalid number.The call lasted 3 seconds.DTRX Call Times Out After Being Established...

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TABLE 3-3 (CONT’D)
TYPICAL DATA SMDR CALL RECORDS (EXCLUDING ACCOUNT CODES AND SYSTEM ID)
Call Another Set and Press the 
ATlN Key
0123
45671234567890123456789012345678901234567890123456789012345678901234567890123456789
03-1311:25 00:01:241411-On March 13th at 
11:25, Extens
terminated when extension 1411
and 24seconds.DATA DTRX
ATTN BUTTCN1410ion 1411 called Extension 1410. The call was
pressed the ATTN key.The call lasted 1 minute
During a DTRX Call,the Calling Set Pressed...

Station Message Detail Recording
TABLE 3-3 (CONT’D)
TYPICAL DATA SMDR CALL RECORDS (EXCLUDING ACCOUNT CODES AND SYSTEM ID)
During a DTRX Cal I,the Called Extension Presses the BREAK Key012345671234567890123456789012345678901234567890123456789012345678901234567890123456789
03-73 11:25 00:01:24 1411DATA DTRX BREAK DETECTED1410 -On March 13th at 
11:25, Extension 1411 called Extension 1410; Extension 1410
pressed the BREAK key.The call lasted 1 minute 24 seconds.
Outgoing 
DTRX Call Disconnected When the...

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TABLE 3-3 (CONT’D)
TYPICAL DATA SMDR CALL RECORDS (EXCLUDING ACCOUNT CODES AND SYSTEM ID)
Associated Data Line
cl12
123456789012345678901Ca I I and Ca I led Party Presses ATTN Key
34567234567890123456789012345678901~345678901234567890123456789
03-13 
11:25 00:01:24 1410DATA ADLATTNBUTTCN1411 -On March 13th at 
11:25, Extension 1410 made an ADL call to Extension 1411; the
call was teiminated when Extension 1411 pressed the 
ATTN key.
The call lasted
1 minute 24 seconds....

Station Message Detail Recording
TABLE 3-3 (CONT’D)
TYPICAL DATA SMDR CALL RECORDS (EXCLUDING ACCOUNT CODES AND SYSTEM ID)
Associated Data Line Call to Another Dataset, Then Dropped by Pressing
Disconnect Button
012345671234567890123456789012345678901234567890123456789012345678901234567890123456789
03-13 
11:25 00:01:24 1410 -DATA ADLDISC BUTTON1411On March 13th at 
11:25, Extension 1410 established a call with extension 1411;
Extension 1410 presses its Disconnect Button to disconnect the call.
The call...

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Data Call 
Rixord Buffers
3.08 There are 128 buffers which are dedicated for DATA SMDR.
DATA SMDR records can be directed to any 
IO port, indepen-
dent of other directed IO, including trunk SMDR. The one error that can
occur is a lack of available buffers, which occurs when records are
being queued for printing while the printer is not printing.
3.09If the port to which the DATA SMDR records are directed is not
guaranteed to print, and no DATA SMDR buffers are available,
the...

Station Message Detail Recording
4. DETAILED DESCRIPTION -ACti TELEMARKETER REPORTING SYSTEM SMDR
General
4.01A new SMDR record is created every time an ACD path is
seized; at the completion of the call, the data is formatted and
routed to an RS-232 output port. This record contains the details
about how the call progressed through. the ACD path. This information
is required by the ACD TELEMARKETER Reporting System.
4.02If the call is transferred to an ACD path, either by the Attendant
or from another...

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of duration 10 to 29 minutes 59 seconds, or a plus symbol (+) for calls
of 30 or more minutes. This is useful when records are to be scanned
manually.
Date (mm/dd). The date is reported numerically as a 2-digit month
followed by a 2-digit day separated by a 
(/) slash. The year is not
reported.
Start Time 
(hh:mmp). The start time of a call is reported in hours and
minutes. System option “24 Hour Clock” determines whether a 
12-houror 24-hour format is used. P indicates pm...

Station Message Detail Recording
Transfer/Conference Call (K). This field identifies calls that involve
three or more parties. It contains a “T” for supervised transfers, “X” for
unsupervised transfers (i.e., dead transfer or transfer into busy) and a
“C” for 3-way conversations and conferences.
Third Party (rrrr). The third party field contains the number of the
station to which a trunk call has been transferred. When several trans-
fers take place during a trunk call, the first party is the only one...

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TABLE 4-1 (CONT’D)
SUMMARY OF FIELDS IN SMDR RECORDS
NameColumns FormatDefinitionNotes
Digits Dialed34-59
xxx...xIncoming ACD Calls:.Displays path of call in the
on TrunkP = path identifierACD system (ACD path
XXXX = ACD pathfollowed by agent group
Gl =primary agent groupnumbers).
number
01 = first overflow group
number
02 = second overflow
group number
03 = third overflow group
number
Al =
agent group number
that answered call
I= call inter-flowed
YYYY = ACD path number
to...