Mitel Fax Memo Manual

2 Planning Outside Caller Access 
With the FaxMemo optional feature, outside callers can leave fax messages for 
mailbox owners just as if they were sending a fax to a fax machine. In most 
instances, callers believe they are dialing directly to a fax machine, and are not 
prepared to perform any special functions to deliver a fax. Therefore, for the fax 
mail application to be effective, the system must allow the callers to deposit faxes into 
the appropriate mailboxes without any unexpected...

Planning Outside Caller Access 
Note: The primary purpose of the call routing scenarios in this chapter is 
to show possible switch connections. There are many ways to 
configure line groups and assign fax resources. Fax resources can be 
dedicated to a single lime group or shared by inbound and 
outbound line groups. 
DID Fax Call Routing 
The simplest routing method is to connect a second FaxMemo-equipped inbound 
line group to DID trunks directly from the CO. In this scenario, each mailbox 
owner that...

Planning Outside Caller Access 
goes to a software-only phantom extension on the PBX. The phantom extension 
numbers must correspond to the broadcast mailbox numbers, and must be hard- 
forwarded to the VoiceMemo pilot number. This method of fax call routing is 
shown in Figure 2-3. 
voice Calls and Messages 
FAX 
m-9 
. . . - 
. . . 
. . . - 
. . . - 
Fax Retrieval 
A - inbound Integrated Line Group with Assigned Fax Resources 
B - Outbound, Line Group with Assigned Fax Resources 
Figure 2-3 
Switch...

Planning Outside Caller Access 
Voice Calls 
and Messages 
FAX 
@3 
. . . - 
. . . - 
. . . 
. . . - 
. . . . . . 
t 
VoiceEax 
Message Deposit 
A+- 
d&l 
PBX 
RI&BUS 
Fonvar 
J 
+ 
Hunt 1 
El .._..__.-.. 
-gzB 
..A.......... 
. . . a 
. . . - 
w - L a 
. . . ema=Ax 
. . . a 
. . . . . . 
A - Inbound Integrated Line Group without Fax Resources FAX B - Inbound Integrated Line Group with Assigned Fax Resources 
Fax Retrieval C - Outbound Line Group with Assigned Fax Resources 
Figure 2-4 
Switch...

Planning Outside Caller Access 
Switch TIE Trunk Integration Fax Call Routing 
This method utilixes the tandem switching capabilities of many PBXs. If the 
integration routing method is not supported by your switch, this method still allows 
you to use a line group to the switch from the CO, but could require additional 
cards in the PBX This method also requires everyone with fax capabiliry to have a 
second DID number from the CO. 
When the switch receives a call on one of the DID lines, it passes the...

Planning Outside Caller Access 
General Access Fax Call Routing 
The alternative to DID or switch integration routing is to have a single fax message 
number that, upon answering, requests that the caller enter the mailbox number of 
the party who will receive the fax. 
Figure 2-6 shows these calls routed directly to the 
inbound line group. The advantage of this access method is the security arid 
screening that it offers, since only those who know the mailbox number can access it. 
This method is...

3 Hardware Installation Warming 
Planning the hardware to support FaxMemo involves: 
l Knowing how you will route fax calls to the Series G server (Chapter 2) 
a Understanding the relationship of fax cards to line cards 
l Understanding the requirements of the FaxMemo application(s) that you 
will use on your system 
*, 
l Knowing the expected volume of fax call traffic for your system 
0 Following the five hardware configuration rules 
You need all of this information to fill out the FaxMemo Card...

Hardware Installation Planning 
Once an association with a fax channel is made, the voice port passes all fax-related 
data to the fax channel, which converts it into a format suitable for storage on the 
system hard disks. When the fax transmission/reception is complete, the voice port 
releases the fax channel and continues with the call session. The fax channel is 
immediately available to service other voice ports. 
FaxMemo Application Port Requirements 
Each FaxMemo application has unique...

Hardware Installation Planning 
Fax Port Planning for Fax Publishing 
A Fax Publishing application usually has some number of documents stored in 
special fau mailboxes on the Series G server. Callers that reach the system use their 
push-button phones to request that certain documents be faxed to them. Fax 
Publishing requires a minimum number of fax channels connected with inbound 
line groups to place the documents in the system for retrieval. 
If you allow callers to receive the fax documents online...