Lucent Technologies Whats New In DEFINITY Enterprise Communications Server Release 8.2 Manual

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
95 Telephony Applications - International 
1
Te r m i n a l s
This feature applies to all sets with the following exception: multi-function analog 
terminal (MFAT) sets can not receive reset shift dial tone, although they can be the 
targets of a reset shift call from another terminal type. 7303S, 7305S, 7303H01A, 
7305H01A, 7305H02A, 7309H, 7313H, 7314H, 7315H, 7316H, 7317H, 
MDC9000, and...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
96 Call Center 
1
Call Center
Overview
nASAI/CTI Enhancements
— Capacity Increases for ASAI Multiple CTI Application Control 
Support
nActive Route Requests – from 126 to 4,000
nSplit/Skill Third Party Domain Controls – from 300 to 2,000
— ASAI Pending Work Mode Changes
— ASAI/CTI Regression Testing
— ASAI DEFINITY
® Switch Software Version Query
— ASAI Trunk Group Identification Information in...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
97 Call Center 
1
nCMS High Availability
— Dual CMS systems
— Manual alarm clears
— Historical log
— Non-disruptive cmsadm backups
— Reasonable restores
— Non-disruptive maintenance backups
— External Call History alarms
nR3V8 CMS not a bug fix for R3V6
nR3V8 CMS does not support G2.2 or G3V1
nV8 Visual Vectors not a bug-fix for V1
nDEFINITY® ACD becomes “general PBX” call preserving
nMigration...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
98 Call Center 
1
Call Center Design Graphic
Call Center Release Control 
nThis is a field  provided on the Customer Options form to set the Call 
Center release purchased by the customer.  
nThe release is indicated in this field using DEFINITY® release 
nomenclature down to the dot release setting (R8.1). 
NOTE:
The field can not be set to a release greater than the software installed....

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
99 Call Center 
1
Call Center - ASAI Trunk Group Identification
nProvides the application with the capability to obtain Trunk Group 
information regardless of whether Calling Party Number is reported. 
nPrior to this release, trunk group information (which includes trunk group 
number and trunk member number) was provided in ASAI event reports for 
inbound calls, but only if calling party...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
100 Call Center 
1
Call Center – ASAI/CTI Pending Work Mode 
Changes
nThis feature provides ASAI applications with the capability to change the 
current work mode of an agent while the agent is busy on a call by making 
it a pending change, which takes effect as soon as all current calls are 
cleared. 
nPreviously, ASAI did not allow an application to change the work mode of 
an agent.
—...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
101 Call Center 
1
Cross-Product Compatibility/Commonality
Te r m i n a l s
nIf there are feature buttons on an agent’s phone for AUX, AI, MI and ACW 
work modes and an ASAI Change of Work Mode request is received by 
DEFINITY
® for an agent with active calls, the lamp for the current work 
mode button will stay lit while the lamp for the pending work mode will 
flash. 
nIf there is a pending...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
102 Call Center 
1
nIncreases for these capability groups are:
— Third Party Domain Control of ACD Split/Skill extension domains
nNumber of associations - per extension domain from: 1 per 
domain in R7 to 4/8 per domain in R8csi/R8r
nNumber of associations - system-wide limit increase from: 99/
600 in R7csi, R7si/R7r to 300/2000 in R8csi/R8r
— Adjunct Route Requests
nNumber of active...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
103 Call Center 
1
Display Internal Data Hunt Group Command
nUpdated for capacity increases for split/skill domain control.
nThe User Ids for the controlling links added
List Hunt Group Command
nUpdated to support the R8 capacity increases for split/skill domain control.
Feature Interactions
The increase of the system-wide limit of active Adjunct Route Requests does not 
impact other features...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
104 Call Center 
1
Call Center-Logged in Advocate Agent Counting
nModified in the CentreVu Advocate R 8.1 DEFINITY. 
nThe “Logged-In Advocate Agents” customer option that was added in 
DEFINITY R7.1 modified to only count agents towards the Advocate agent 
limit if: 
— Percentage Allocation or a Reserved Skill is assigned to the agent’s 
Login ID
Or 
— One of the agent’s skills is assigned LOA...