Lucent Technologies Whats New In DEFINITY Enterprise Communications Server Release 8.2 Manual

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
45 General Telephony Enhancements - Global 
1
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Attendant Vectoring
Attendant Call Vectoring is a stand alone feature that is supported on a single 
switch environment with or without CAS. Attendant Call Vectoring permits unique 
treatment for each of the attendant-seeking calls according to a number of factors, 
as defined by the Vector Directory...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
46 General Telephony Enhancements - Global 
1
Attendant Group Calls
Attendant group calls are calls directed to an attendant group; calls to an 
individual attendant (via the assigned extension) are not considered attendant 
group calls. Calls begin as or become attendant group under the following 
conditions:
1
nCall to Listed Directory Number (LDN)
nAttendant group in coverage path
nAttendant...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
47 General Telephony Enhancements - Global 
1
attendant group other than 1 is denied. All endpoints in the system are defaulted 
to TN 1 which by default belongs to attendant group 1. Any attempt to assign TN 
numbers other than 1 is also denied. So, attendant group calls will always 
terminate to attendant group 1. For example, station 2000 is assigned TN 1 so 
when the attendant access code...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
48 General Telephony Enhancements - Global 
1
attendant group as they currently do. How Definity determines which party’s TN to 
use in call scenarios will remain unchanged by attendant vectoring. The VDN for 
the selected TN will apply. For example, the selected TN for calls covered to an 
attendant group, is the called user’s
, not the calling user’s, TN. When tenant 
partitioning is not...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
49 General Telephony Enhancements - Global 
1
nwait-time  secs hearing  then 
nstop
If attendant vectoring results in putting a call in the attendant queue, it will be 
placed in queue with the priority as administered on the console parameter form. 
There will be no changes made to the attendant priority queue for attendant 
vectoring. Note that even when partitioning is turned on and multiple...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
50 General Telephony Enhancements - Global 
1
redirected to attendant vectoring when the system is in night service unless a 
night console is available. Otherwise, they will continue to be redirected to the 
applicable night service processing. In order to achieve attendant vectoring for 
calls when the system is in night service without a night console, the night station 
service extensions...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
51 General Telephony Enhancements - Global 
1
nEmergency access redirection - An attendant VDN can be assigned to 
emergency access redirection. When the attendant’s emergency queue 
over-flows or when the attendant group is in night service, all emergency 
calls will be redirected to this VDN. Careful thought should be given to 
routing these calls off-switch.
nQSIG CAS number for attendant...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
52 General Telephony Enhancements - Global 
1
Administration is as follows:
a. All stations are assigned TN 1 which is associated with attendant group 1, 
VDN 1999, and music source 1
b. All trunk groups are assigned TN 2 which is associated with attendant 
group 1, VDN 2999, and music source 2
c. All VDNs are assigned TN 3 which is associated with attendant group 2, 
VDN 3999, and music source...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
53 General Telephony Enhancements - Global 
1
unanswered after 999 seconds in the hunt group queue, the caller hears busy and 
vector processing terminates. If the call cannot be queued, the call will be routed 
to the remote location and vector processing will terminate. 
NOTE:
The main difference from scenario 1 is queueing the call to the hunt group 
rather than routing the call there. In...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
54 General Telephony Enhancements - Global 
1
CAS MAIN
Calls from a QSIG branch are sent to the main with the main’s attendant access 
code as the destination address so these calls are automatically attendant group 
calls. The VDN to which these calls get redirected will depend on the TN of the 
incoming trunk.
Night Station Service 
This example shows how you can make use of the Attendant...