Lucent Technologies Whats New In DEFINITY Enterprise Communications Server Release 8.2 Manual

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
55 General Telephony Enhancements - Global 
1
cover on station 6000’s coverage path. Vector processing will continue and route 
the call to a remote location.
NOTE:
When station night service is active, calls are processed according to the 
administered night destination for the trunk group, not the night destination 
for the associated TN (i.e., these are not
 attendant group calls). If the...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
56 General Telephony Enhancements - Global 
1
2. Execute the display events command from the command line. Search for 
CATEGORYCATEGORY 
denial.
3. Search the EVENTS REPORT for the 
hexidecimal cid to troubleshoot the 
problem.
Diagnostic Example: list trace to Diagnose 
Intercept Tone (Denial)
In this example, the customer heard an intercept tone (denial of service).
Execute list trace station...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
57 General Telephony Enhancements - Global 
1
Diagnostic Example: list trace to Diagnose Fast 
Busy (Reorder Tone)
In this example, no trunks were available in trunk group 1.
Execute list trace station 
nnnnn and make the test call from that station:
Convert 531 to hexidecimal (0x213) and execute display events CATEGORY 
denial.
Search for event data 2 for hexidecimal cid 213:
list trace...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
58 General Telephony Enhancements - Global 
1
Diagnostic Example: list trace to Diagnose DID 
not Ringing Correctly
In this example, the trace verifies the inbound digits from the network and traces 
DID trunk to VDN 52099, to vector 1, terminated to agent 51001.
Execute list trace tac 
xxxx and place the test call from the network:
Diagnostic Example: list trace to Diagnose 
Outpulsing Error...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
59 General Telephony Enhancements - Global 
1
Diagnostic Example: list trace to Diagnose 
Station not Ringing
In this example, the trace verifies the inbound DID call to x52001 is forwarded off-
net and the trunk hung up.
Execute list trace station 
nnnnn:
Diagnostic Example: list trace to Analyze Call 
Coverage
In this example, the trace verifies the inbound DID call to x52002, no answer;...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
60 General Telephony Enhancements - Global 
1
Diagnostic Example: list trace to Analyze Trunk 
Signaling Failure
In this example, the trunk wink was not received from the network.
Notice there is no trunk seizure message and digits are not outpulsed. Check the 
hardware error log for trunk group 2 errors indicating seizure failure.
Diagnostic Example: list trace to Analyze ISDN 
Call Rejection...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
61 General Telephony Enhancements - Global 
1
Diagnostic Example: list trace to Display ISDN 
Call Completion
In this example, the outbound ISDN call is completed.
Note the ISDN ALERTING message was received followed by an active trunk 
message indicating the called party answered. 
list trace station 51001
time            data
10:30:02     active station    51001 cid 1305
10:30:07     dial...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
62 NewHospitality-Related Features 
1
NewHospitality-Related Features
Auto Selection Direct Inward Dial (DID) 
Numbers
nProvides the capability to have the system automatically choose a number 
among a list of available DID numbers to be assigned to a guest’s room 
upon check-in.
nUseful for any hotel wishing to have direct dialing to rooms without 
attendant intervention. It is unlikely to get...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
63 NewHospitality-Related Features 
1
nFrom inside the hotel, either the room/extension number or the 2- to 5-digit 
DID number may be used.
NOTE:
XDIDs that are unused will follow the coverage path. 
All xdids cover to voice mail so that they can get a recording that says 
nobody is checked in.
Administration
Coverage
nXDID ports perform the Hunt-to function before coverage.
nAfter hunting,...

What’s New in DEFINITY ECS
Release 8.2 Job Aid  555-233-754  Issue 1
April 2000
New Switch and Adjunct Support 
64 NewHospitality-Related Features 
1
nUse will only be allowed on a station with console permissions.
nThe DID can continue to be changed as long as y is pressed.
Call Detail Recording (CDR)
nWith Call Detail Recording (CDR), incoming calls to the DID port are 
recorded as coming to the DID rather than the room’s extension number.
nOutgoing calls are recorded as coming from the room’s...