Lucent Technologies TransTalk 9000 Digital Wireless System MDW 9030P Wireless Pocketphone Installation And Use Manual

5-6   Troubleshooting
Battery Problems Battery ProblemsBattery Problems Battery Problems
Battery Problems
This is normal operation
for the MDW 9030P
Pocketphone. The Battery icon ap-
pears in the handset
display.No action is required.
Symptom Possible Causes Possible Solutions
Battery power is low.
The Battery icon flashes
in the handset display
and the handset beeps
twice.You have 5 minutes or less of
talk time left. Either:
nComplete your call, turn the
handset off, and recharge the
battery pack.
nIf...

Troubleshooting
              
   5-7
Symptom Possible Solutions Possible Causes
A competing radio
device (for example, a
wireless bar-code
scanner) has been
installed in the area.
Both products are
competing for the
same air space and
will conflict when both
are being used.Place the handset in Wireless Test Mode
as described in Chapter 2. If the signal
strength and voice quality readings are
low, look for a newly installed radio
device nearby. Remove it or move your
handset’s matching radio module at...

5-8   Troubleshooting
Voice Quality Problems (continued) Voice Quality Problems (continued)Voice Quality Problems (continued) Voice Quality Problems (continued)
Voice Quality Problems (continued)
Symptom
Voice quality for calls is
lower than expected.Possible CausesPossible Solutions
You are using different
models of handsets and
the mix is incompatible
with the carrier.
Reinstall the radio module or
carrier away from electrical
equipment and as high as
possible on the wall (but with
radio module...

Troubleshooting
              
   5-9
Voice Quality Problems (continued) Voice Quality Problems (continued)Voice Quality Problems (continued) Voice Quality Problems (continued)
Voice Quality Problems (continued)
SymptomPossible Solutions Possible Causes
You are on a call
and you hear radio
interference when
another call rings.Communications
system in key mode
has all lines set to
ring. An incoming
call “wakes up” all of
the other radio
modules at the same
time to ring the other
phones.Refer to Chapter 6,...

5-10   Troubleshooting
Range Problems Range ProblemsRange Problems Range Problems
Range Problems
Handset voice quality
and range are not as
good as they were
before.
Symptom Possible Causes
Radio modules are out
of synchronization. A competing radio
device (for example, a
wireless bar-code
scanner) has been
installed in the area.
Both products are
competing for the same
air space and will
conflict when both are
being used.
Possible Solutions
Place the handset in Wireless Test
Mode as described in Chapter...

Troubleshooting
              
   5-11
Range Problems (continued) Range Problems (continued)Range Problems (continued) Range Problems (continued)
Range Problems (continued)
(Continued)
Handset voice quality
and range are not as
good as they were
before.
Electromagnetic fields
are interfering.Look for 110/Volt lines, fuse boxes,
circuit breakers, electrical junction
boxes, or similar items.  Move the
carrier or radio module at least 6
feet (1.8 cm) away from the potential
interference.
There is a large...

5-12   Troubleshooting
Range Problems (continued) Range Problems (continued)Range Problems (continued) Range Problems (continued)
Range Problems (continued)
Symptom Possible Causes
Possible Solutions
Move the handset closer to the radio
module. Handset is out of range of
its matching radio module. No ring on an incoming
call, and RANGE appears
in handset display.
While you are talking and
walking, the handset
beeps and RANGE
flashes in the handset
display.Handset antenna is not
fully extended.Fully...

Troubleshooting
              
   5-13
Battery Charger Problems Battery Charger ProblemsBattery Charger Problems Battery Charger Problems
Battery Charger Problems
Symptom Possible Solutions Possible Causes
No LEDs on battery
charger light.Battery charger is plugged
into an electrical outlet
controlled by a switch and
the switch is turned off.Plug the battery charger into
an outlet not controlled by a
switch.
Handset is not seated
properly in battery
chargers handset cradle. HANDSET LED on
battery charger...

5-14   Troubleshooting
Battery Charger Problems (continued) Battery Charger Problems (continued)Battery Charger Problems (continued) Battery Charger Problems (continued)
Battery Charger Problems (continued)
Symptom Possible Solutions Possible Causes
HANDSET LED flashes
red.Battery pack is defective.
If you have a battery pack in
the handset and one in the
Spare battery compartment,
remove both battery packs
from the charger to clear the
red flashing LED.  Then test
each battery pack separately
as...

Troubleshooting
              
   5-15
Symptom Possible SolutionsPossible Causes
SPARE LED on battery
charger does not light
when the battery pack is
placed in Spare battery
compartment.The battery pack is not
seated properly in Spare
battery compartment.Reseat the battery pack in the
battery charger’s Spare battery
compartment.
Battery Charger Problems (continued) Battery Charger Problems (continued)Battery Charger Problems (continued) Battery Charger Problems (continued)
Battery Charger Problems...