Lucent Technologies DEFINITY System Little Instructions Manual

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
45 Creating coverage paths 
To set up a time-of-day coverage plan that redirects calls for our 
example above:
1. Type 
add coverage time-of-day next and press RETURN.
The system displays the Time of Day Coverage Table and 
selects the next undefined table number in the sequence of 
time-of-day table numbers. If this is the first time-of-day 
coverage plan in your system, the table number is 1.
Record the table number so that you can assign it to 
extensions later.
2. To define your coverage plan, enter the time of day and 
path number for each day of the week and period of time.
Time of Day Coverage Table screen
Enter time in a 24-hour format from the earliest to the 
latest. For this example, assume that coverage path 1 goes 
to the coworker, path 2 to the home, and path 3 to voice 
mail.
Define your path for the full 24 hours in a day. If you do 
not list a coverage path for a period of time, the system 
does not provide coverage for that time.
 
                           TIME OF DAY COVERAGE TABLE
          Act   CVG      Act   CVG      Act   CVG      Act   CVG      Act   CVG
          Time  PATH     Time  PATH     Time  PATH     Time  PATH     Time  PATH
 Sun      0:00  3          :              :              :              :
 Mon      0:00  3        08:00 1        17:30 2        20:00 3        __:__ ____
 Tue      0:00  3        08:00 1        17:30 2        20:00 3        __:__ ____
 Wed      0:00  3        08:00 1        17:30 2        20:00 3        __:__ ____
 Thu      0:00  3        08:00 1        17:30 2        20:00 3        __:__ ____
 Fri      0:00  3        08:00 1        17:30 2        20:00 3        __:__ ____
 Sat      0:00  3          :              :              :              : 
						

							Managing features 
46 Creating coverage paths 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
3. Press EN TER to save your changes. 
Now assign the time-of-day coverage to a user. For example, we 
use extension 2054:
1. Type 
change station 2054 and press RETU RN.
The station screen for extension 2054 appears.
2. Move your cursor to Coverage Path 1 and type 
t plus the 
number of the Time of Day Coverage Table.
3. Press 
EN TER to save your changes.
Now calls to extension 2054 redirect to coverage depending on 
the day and time that each call arrives.
Creating coverage answer groups
You can create a coverage answer group so that up to eight 
phones simultaneously ring when calls cover to the group. 
Anyone in the answer group can answer the incoming call.
To add a coverage answer group:
1. Type 
add coverage answer-group next and press 
RETU RN.
The Coverage Answer Group screen appears. 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
47 Creating coverage paths 
Coverage Answer Group screen
2. In the Group Name field, enter a name to identify the 
coverage group.
3. In the Ext field, type the extensions of each group member.
4. Press 
EN TER to save you new group list.
The system automatically completes the Name field when 
you press 
EN TER.
Defining coverage for calls redirected
to external numbers
You can administer the system to allow calls in coverage to 
redirect to off-net (external) or public-network numbers.
Some systems allow you to send a call to an external phone, but 
do not monitor the call once it leaves your system. With this 
remote call coverage, make the external number the last coverage 
point in a path.
  
COVERAGE ANSWER GROUP
Group Number: ____
Group Name: COVERAGE_GROUP_
GROUP MEMBER ASSIGNMENTS
Ext Name  Ext  Name
1: ____ 5: ____
2: ____ 6: ____
3: ____ 7: ____
4: ____ 8: ____ 
						

							Managing features 
48 Creating coverage paths 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
With newer systems you may have the option to use the Coverage 
of Calls Redirected Off-Net feature. If this feature is active and 
you use an external number in a coverage path, the system can 
monitor the call to determine whether the external number is busy 
or does not answer. If necessary, the system can redirect a call to 
coverage points that follow the external number. With this 
feature, you can have a call follow a coverage path that starts at 
the user’s extension, redirects to the user’s home phone, and if not 
answered at home, returns to redirect to their voice mail box.
The call will not return to the system if the external number is the 
last point in the coverage path. 
To use a remote phone number as a coverage point, you need to 
define the number in the Remote Call Coverage Table and then 
use the remote code in the coverage path.
For example, to add an external number (303-538-1000) to 
coverage path 2, complete the following steps:
1. Type 
change coverage remote and press RETU RN.
The Remote Call Coverage Table appears.
2. Type 
93035381000 in one of the remote code fields.
If you use a digit to get outside of your network, you need 
to add the digit before the external number. In this 
example, the system requires a ‘9’ to place outside calls. 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
49 Creating coverage paths 
Remote Call Coverage Table screen
3. Be sure to record the remote code number you use for the 
external number.
In this example, the remote code is r01.
4. Press 
EN TER to save your changes.
5. Type 
change coverage path 2 and press RETU RN.
The Coverage Path screen appears.
Tip:
Before making changes, you can use display coverage sender 
group 2
 to determine which extensions or groups use path 2.
 
                       REMOTE CALL COVERAGE TABLE
01: 93035381000_____      16: ________________      31: ________________  
02: ________________      17: ________________      32: ________________  
03: ________________      18: ________________      33: ________________  
04: ________________      19: ________________      34: ________________  
05: ________________      20: ________________      35: ________________  
06: ________________      21: ________________      36: ________________  
07: ________________      22: ________________      37: ________________  
08: ________________      23: ________________      38: ________________  
09: ________________      24: ________________      39: ________________  
10: ________________      25: ________________      40: ________________  
11: ________________      26: ________________      41: ________________  
12: ________________      27: ________________      42: ________________  
13: ________________      28: ________________      43: ________________  
14: ________________      29: ________________      44: ________________  
15: ________________      30: ________________      45: ________________   
						

							Managing features 
50 Creating coverage paths 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Coverage Path screen
6. Type r01 in a coverage Point field.
In this example, the coverage rings at extension 4101, then 
redirects to the external number. If you administer 
Coverage of Calls Redirected Off-Net and the external 
number is not answered or is busy, the call redirects to the 
next coverage point. In this example, the next point is 
Point3 (h77 or hunt group 77). 
If you do not have the Coverage of Calls Redirected 
Off-Net feature, the system cannot monitor the call once it 
leaves the network. The call ends at the remote coverage 
point.
7. Press 
EN TER to save your changes.
                            COVERAGE PATH
                   Coverage Path Number: 2
                                                 Hunt after Coverage? n
                       Next Path Number: ____    Linkage: 
COVERAGE CRITERIA
    Station/Group Status    Inside Call     Outside Call
             Active?             n
              n               Busy?             y              y       Don’t Answer?             y              y    Number of Rings: 2                All?             n              n DND/SAC/Goto Cover?             y              y
COVERAGE POINTS
 Terminate to Coverage Pts. with Bridged Appearance? __
   Point1: 4104             Point2: r01 
                Point3: h77    Point4: ____             Point5: ____                Point6: ____ 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
51 Creating coverage paths 
Defining telecommuting coverage
Telecommuting access allows users to change their lead-coverage 
path or call-forwarding destination no matter where they are. You 
need to set up coverage paths and assign security codes before 
telecommuting coverage will work.
To see if telecommuting coverage is enabled on your system, 
make sure the Feature Access Codes screen contains the correct 
codes.
1. Type 
display feature-access codes and press RETURN.
The Feature Access Codes screen appears. Make sure 
codes are in these fields:
nChange Coverage Access Code
nExtended Call Fwd Activate Busy D/A, All, and 
Deactivation
Telecommuters use these codes to dial into the system.
Your users can make remote changes to coverage when the Class 
of Restriction (cor) screen assigned to their phones has a 
y in the 
Can Change Coverage field. Users can make remote changes to 
call forwarding when the Class of Service (cos) assigned to their 
phones has a 
y in the Extended Forwarding All and Extended 
Forwarding B/DA fields. Display the cor and cos screens with the 
display command. 
						

							Managing features 
52 Creating coverage paths 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Make sure that Coverage Path 1 and Coverage Path 2 fields are 
completed on each station screen assigned to people using 
telecommuting access. The security code field on the station 
screen must also be completed.
Tip:
If the security code has been assigned, a * appears in the Security 
Code field on the station screen.
To allow users remote access to the system:
1. Type 
change telecommuting-access and press RETURN.
2. Enter the extension that you want remote users to use to 
access the system.
All remote users dial this same extension.
3. Press 
EN TER to save your changes.
If the Telecommuting Access Extension is left blank, you disable 
the feature for all users.
!SECURITY ALERT:
Invalid extensions and station security codes are logged as 
security violations. See 
DEFINITY ECS Administrator’s 
Guide 
for information on security violations. 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
53 Setting up bridged call appearances 
Setting up bridged call 
appearances
Think of a bridged call appearance as a phone (the primary set) 
with an extension (the bridged-to appearance). Both phones can 
be used to call in and out and both show when a line is in use. A 
call to the primary phone is bridged to a specific appearance, or 
button, on the secondary phone. The secondary phone retains all 
its functions, and a specific button is dedicated as the bridged-to 
appearance from the primary phone.
Bridged call appearances have to be assigned to phones with 
double-lamp buttons, or lights. The phone types do not need to 
match, but as much consistency as possible is recommended for 
all phones in a bridged group. When a call comes in on bridged 
phones, the buttons assigned to the bridged appearances flash. 
You can assign as many bridged appearances as there are line 
appearances on the primary phone, and you can assign ringing 
(alerting) to one or more of the phones.
To create a bridged call appearance:
1. Note the extension of the primary phone.
A call to this phone lights the button and, if activated, rings 
at the bridged-to appearance on the secondary phone.
2. If you want to use a new phone for the bridged-to 
extension, duplicate a station (see ‘‘Managing phones’’ on 
page 17). 
						

							Managing features 
54 Setting up bridged call appearances 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
3. Type change station and the bridged-to extension and 
press 
RETU RN.
The station screen appears.
Station screen
4. Press N EXT PAG E until Per Button Ring Control appears 
(digital sets only).
nIf you want to assign ringing separately to each 
bridged appearance, type 
y.
nIf you want all bridged appearances to either ring or 
not ring, leave the default 
n.
5. Move to Bridge Call Alerting.
If you want the bridged appearance to ring when a call 
arrives at the primary phone, type 
y. Otherwise, leave the 
default 
n.
                                   STATION
FEATURE OPTIONS
           LWC Reception? _______        Auto Select Any Idle Appearance? _
          LWC Activation? _                       Coverage Msg Retrieval? _
             CDR Privacy? _                                  Auto Answer? __
   Redirect Notification? _                             Data Restriction? _
 Per Button Ring Control? _                   Idle Appearance Preference? _
   Bridged Call Alerting? _
  Active Station Ringing: ______                Restrict Last Appearance? _
        H.320 Conversion? y        Per Station CPN - Send Calling Number? y
       Service Link Mode: as-needed
         Multimedia Mode: basic
    MWI Served User Type: ______              Display Client Redirection? n
                                             Select Last Used Appearance? n
                                               Coverage After Forwarding? s
                                                 Multimedia Early Answer? n