Lucent Technologies DEFINITY System Little Instructions Manual

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Glossary 
95  
external call
A connection between a communications system user and a party on the 
public network or on another communications system in a private network.
F
facility
A telecommunications transmission pathway and associated equipment.
feature access code (FAC)
A code users dial to access a system feature.
feature button
A button on a phone or attendant console used to access a specific feature.
H
hunt group
A group of extensions that can simultaneously answer multiple calls to a 
single phone number. When a call arrives at the group number, the switch 
searches (“hunts”) for an available extension in the group and connects the 
call to that extension.
I
internal call
A connection between two users on the same phone system. 
						

							Glossary 
96  
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
M
major alarm
An indication of a component failure that requires immediate attention.
minor alarm
An indication of a component failure that could affect customer service.
multiappearance phone
A phone equipped with several call-appearance buttons allowing the user to 
handle more than one call on that same extension at the same time.
P
pickup group
A group of individuals authorized to answer any call directed to an extension 
within the group.
port carrier
A carrier in a cabinet containing port circuit packs, power units, and service 
circuits. Also called a port cabinet.
primary extension
The main extension associated with the physical phone or data terminal.
principal
A phone that has its primary extension bridged on one or more other phones.
public network
The network that can be openly accessed by all customers for local and 
long-distance calling. 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Glossary 
97  
R
redirection criteria
Information administered for each phone’s coverage path that determines 
when an incoming call is redirected to coverage.
S
skill
An attribute assigned to an agent in a system using Expert Agent Selection. 
An agent’s skill indicates a specialty in which the agent is proficient.
split
An ACD hunt group.
system administrator
The person who maintains overall customer responsibility for system 
administration.
system printer
An optional printer that may be used to print scheduled reports via the report 
scheduler.
system report
A report that provides historical traffic information for internally measured 
splits. 
						

							Glossary 
98  
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
T
trunk
A dedicated telecommunications channel between 2 phone systems or COs.
trunk group
Telecommunications channels assigned as a group for certain functions that 
can be used interchangeably between two communications systems or COs.
U
Uniform Call Distribution (UCD)
A method for distributing hunt group calls to agents by comparing agents’ 
workloads. DEFINITY ECS can deliver each new call to the most idle agent 
(the available agent who has been idle the longest since their last hunt group 
call) or to the least occupied agent (the agent who has spent the least amount 
of time on hunt group calls in their current shift). Compare to Direct 
Department Calling (DDC).
Uniform Dial Plan (UDP)
A feature that allows a unique 4- or 5-digit number assignment for each point 
in a multiswitch system.
V
Ve c t o r
A set of call handling instructions for DEFINITY ECS, written in Lucent’s 
call vectoring programming language. 
						

							DEFINITY System’s Little Instruction Book
for basic administration  
555-233-756  Issue 1
April 2000
Index 
99  
Index
A
abbreviated dialing,35
access, remote,52
accessing the system,5
adding
area codes
,60
extension ranges,14
phones,17
prefixes,60
alias,23
announcement board circuit packs,9
announcements, saving,9
answering
backup, 
see call coverage
shared, 
see  pickup groups
area codes, adding
,60
ARS partitioning,66
assigning
coverage paths
,44
logins,72
ringing,54
attd code,13
Automatic Route Selection (ARS),57
B
backup answering see call coverage
backups, translations
,9
books
how to order more copies
,xv
online,xv
bridged call appearance,53
buttons
call appearance
,53
feature,21
help,xii
programmed,16
C
call appearance,53
call coverage,41
Call Detail Recording (CDR),79
call forwarding,40
calling Lucent,89
changing
feature buttons
,25
logins,76
paths, see call coverage
phones
,29
routing,60
class of restriction (cor),51
class of service (cos),40, 51
commands
add abbreviated-dialing group
,35
add coverage path,42
add coverage time-of-day,45
add login,72
add pickup-group,38
add station,20
change ars analysis,62, 64
change authorization-code,65
change coverage path,49
change coverage remote,48
change dialplan,14, 15
change feature-access-codes,16
change login,76
change password,75
change permissions,74
change station,21, 36, 44, 46, 54
change system feature,34 
						

							Index 
100  
DEFINITY System’s Little Instruction Book
for basic administration  
555-233-756  Issue 1
April 2000
commands, (continued)
change system-parameters 
security
,81
change telecommuting-access,52
display coverage sender group,44
display dialplan,14
display feature-access codes,51
display station,22
display system-parameters 
maintenance
,8
display time,7
duplicate station,22
list ars route-chosen,61
list bridge,56
list call-forwarding,41
list configuration station,18
list configuration station print,19
list cor,68
list measurements 
security-violations
,82
logoff,10
save announcements,9
save translation,8
set time,6
status station,41
connecting phones,20
cor, see class of restriction
cos, 
see class of service
coverage answer group
,46
coverage paths
assigning
,44
creating,42
remote,47
time-of-day,45
customizing phones,27
D
dac, see dial access codes
data modules
,3
dates, system,6
DEFINITY system example,2
detecting problems,79
dial access codes (dac),13
dial plans
displaying
,14
First Digit Table,12
understanding,11
Directed Call Pickup,39
E
ext, see extensions
extension ranges, adding
,14
extensions,13, 19
F
fac, see feature access codes
facility restriction level (FRL)
,59
feature access codes (fac),13, 15
feature buttons,21, 25
G
group answering, see pickup groups 
						

							Index 
101  
DEFINITY System’s Little Instruction Book
for basic administration  
555-233-756  Issue 1
April 2000
H
hardware,1
help
buttons
,xii
numbers to call,xvi
I
information, system,86
K
keeping records,85
L
Last Number Dialed,15
logging in,5
logging off,10
logins
assigning
,72
changing,76
permissions,74
requirements,71
M
message line,xii
miscellaneous code,13
O
off-net, see coverage path, remote
online books
,xv
P
parameters, system,33
partitioning,ARS,66
passwords,5, 71, 75
permanent saving,8
permissions, login,74
phones
adding
,17
alias,23
analog,4, 19, 55
changing,29
connecting,20
customizing,27
digital,4, 55
duplicate,22
hybrid,4
IP softphone,17
ISDN,4
removing,30
swapping,29
upgrading,28
pickup groups,38
port address,19
prefixes, adding,60
problems, detecting,79
programmed buttons,16 
						

							Index 
102  
DEFINITY System’s Little Instruction Book
for basic administration  
555-233-756  Issue 1
April 2000
R
records, keeping,85
redirecting calls, see call coverage
remote access
,52
remote coverage paths,47
removing phones,30
reports, security,82
ringing, assigning,54
routing, changing,60
S
saving
announcements
,9
permanent,8
temporary,8
translations,8
screens,xi
Abbreviated Dialing List,35
ARS Digit Analysis Table,58, 62
ARS Route Chosen Report,61
Authorization Code - COR 
Mapping
,65
Command Permission 
Categories
,74
Coverage Path,43, 47, 50
Date and Time,7
Dial Plan Record,12
Duplicate Station,23
Feature Access Codes,51
Feature-Related System 
Parameters
,34
Login Administration,73
Pickup Group,39
Remote Call Coverage Table,49
Save Translation,9
screens, (continued)
Security-Related System 
Parameters
,81
Station,21, 37, 54to56
System Configuration,18
System Parameters Call 
Coverage/Call Forwarding
,40
Terminal screen for login,6
Time of Day Coverage Table,45
security
concerns
,xiii
hotline,71
passwords,72
reports,82
violations,52
Security Violations Notification,80
shared answering see  pickup groups
software packages
,1
speed dialing, see abbreviated dialing
status line
,xii
swapping phones,29
system
access
,5
parameters,33
time and date,6
system access terminal (SAT),3
system information,86
T
tac, see trunk access codes
telecommuting
,51
temporary saving,8
terminal type,5
time, system,6
time-of-day coverage path,45
toll fraud,xiii, 76 
						

							Index 
103  
DEFINITY System’s Little Instruction Book
for basic administration  
555-233-756  Issue 1
April 2000
translations
backups
,9
saving,8
trunk access codes (tac),13
TTI, see Terminal Translation 
Initialization
U
upgrading phones,28
V
violations, security,52
voice terminals, see phones 
						

							Index 
104  
DEFINITY System’s Little Instruction Book
for basic administration  
555-233-756  Issue 1
April 2000