Lucent Technologies DEFINITY System Little Instructions Manual

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
35 Setting up abbreviated dialing 
Setting up abbreviated dialing
Abbreviated dialing is sometimes called speed dialing. It allows 
you to dial a short code in place of an extension or phone number.
When you dial abbreviated-dialing codes or press 
abbreviated-dialing buttons, you access stored numbers from 
special lists. These lists can be personal (your list of numbers), 
group (a department-wide list), system (a system-wide list), or 
enhanced numbers (allows for a longer list of numbers). The 
version and type of your system determine which lists are 
available and how many entries you can have on each list.
As an example, let’s define a new group list:
1. Type 
add abbreviated-dialing group next and press 
RETURN.
The abbreviated-dialing list screen appears. In our 
example, the next available group list is group 3.
Abbreviated Dialing List screen
 
                           ABBREVIATED DIALING LIST
                              Group List: 3
    Size (multiple of 5): ___       Program Ext: _____       Privileged? _
DIAL CODE
      _11: ________________________ 
      _12: ________________________ 
      _13: ________________________ 
      _14: ________________________ 
      _15: ________________________  
						

							Managing features 
36 Setting up abbreviated dialing 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
2. Enter a number (in multiples of 5) in the Size field. This 
number defines the number of entries on your dialing list.
For example, if you have 8 phone numbers you want to 
store in the list, type 
10 in the Size field.
3. Enter the phone numbers you want to store, one for each 
dial code.
Each phone number can be up to 24 digits long.
4. Press 
EN TER to save your changes.
You can display your new abbreviated-dialing list to verify that 
the information is correct or print a copy of the list for your paper 
records.
Once you define a group list, you need to define which stations 
can use the list. For example, let’s set up station 4567 so it has 
access to the new group list.
To give station 4567 access to the group list:
1. Type 
change station 4567 and press RETURN.
The station screen for extension 4567 appears.
2. Press 
N EXT PAG E to get to the Abbreviated Dialing List 
fields. 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
37 Setting up abbreviated dialing 
Station screen (page 3)
3. Type group in any of the List fields and press RETU RN.
A blank list number field appears.
4. Type 
3 in the list number field.
When you assign a group or personal list, you must also 
specify the personal list number or group list number.
5. Press 
EN TER to save your changes.
The user at extension 4567 can now use this list by dialing the 
feature access code for the list and the dial code for the number 
they want to dial.
 
                                      STATION
 SITE DATA
      Room: _______                                        Headset? n
      Jack: _______                                        Speaker? n     Cable: _______                                       Mounting? d     Floor: _______                                    Cord Length: 0Building: _______                                      Set Color: ______
  ABBREVIATED DIALING
       List1: group
   3         List2: _________          List3: _________
  BUTTON ASSIGNMENTS
    1: call-appr 
    2: call-appr                           4: __________
    3: call-appr                           5: __________ 
						

							Managing features 
38 Creating pickup groups 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Creating pickup groups
A pickup group is a list of phones where each member of the 
group can answer another member’s calls. For example, if you 
want everyone in the payroll department to be able to answer 
calls to any payroll extension (in case someone is away from their 
desk), create a pickup group that contains all of the payroll 
extensions. Members of a pickup group should be located in the 
same area so that they can hear when the other extensions in the 
group ring.
Note that each extension may belong to only one pickup group. 
Also, the maximum number of pickup groups may be limited by 
your system configuration.
To create a pickup group:
1. Type 
add pickup-group next and press RETURN.
The Pickup Group screen appears. The system selects the 
next Group Number for the new pickup group.
2. Enter the extension of each group member.
Up to 50 extensions can belong to one group. 
3. Press 
EN TER to save your new group list.
The system automatically completes the name field when 
you press 
EN TER to save your changes. 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
39 Creating pickup groups 
Pickup Group screen
Once you define a pickup group, you can assign call-pickup 
buttons for each phone in the group or you can give each member 
the call-pickup feature-access code. Use the Station screen to 
assign call-pickup buttons.
To allow users to answer calls that are not in their pickup group, 
you may be able to use Directed Call Pickup. To allow members 
of one pickup group to answer calls directed to another pickup 
group, you may be able to add an extended pickup group. For 
information, refer to DEFINITY ECS Administrator’s Guide.
 PICKUP GROUP
                        Group Number: _____
GROUP MEMBER ASSIGNMENTS
    Ext     Name                      Ext     Name
 1: _____                         14: _____ 
 2: _____                         15: _____ 
 3: _____                         16: _____ 
 4: _____                         17: _____ 
 5: _____                         18: _____ 
 6: _____                         19: _____ 
 7: _____                         20: _____ 
 8: _____                         21: _____ 
 9: _____                         22: _____ 
10: _____                         23: _____ 
11: _____                         24: _____ 
12: _____                         25: _____ 
13: _____  
						

							Managing features 
40 Setting up call forwarding 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Setting up call forwarding
This section explains how to administer various types of 
automatic call forwarding. To provide call forwarding to your 
users, assign each extension a class of service (cos) that allows 
call forwarding. Then assign call-forwarding buttons to the user 
phones (or give them the feature access code for call forwarding) 
so that they can easily forward calls. You use the station screen to 
assign the cos and any call-forwarding buttons.
Within each class of service, you can determine whether the users 
in that cos have the following call forwarding features:
nCall Forwarding All Calls — allows users to redirect all 
incoming calls to an extension, attendant, or external 
phone number.
nCall Forwarding Busy/Don’t Answer — allows users to 
redirect calls only if their extensions are busy or they do 
not answer.
nCall Fwd-Off Net — prevents users from forwarding calls 
to numbers that are outside your system network.
As the administrator, you can administer system-wide 
call-forwarding parameters to control when calls are forwarded. 
Use the System Parameters Call Coverage/Call Forwarding 
screen to set the number of times an extension rings before the 
system redirects the call because the user did not answer (CFWD 
No Answer Interval). For example, if you want calls to ring 4 
times at an extension and then, if the call is not answered, redirect 
to the forwarding number, set this parameter to 4. 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
41 Creating coverage paths 
You also can use the System Parameters Call Coverage/Call 
Forwarding screen to determine whether the forwarded-to phone 
can override call forwarding to allow calls to the forwarded-from 
phone (Call Forward Override). For example, if an executive 
forwards incoming calls to an attendant and the attendant needs to 
call the executive, the call can be made only if Call Forward 
Override is set to yes.
To determine which extensions have call forwarding activated:
1. Type 
list call-forwarding and press RETU RN.
This command lists all the extensions that are forwarded 
along with each forwarding number.
NOTE:
If you have a V1, V2, or V3 system, you can see if a 
specific extension is forwarded only by typing status 
station nnnn
, where nnnn is the specific extension.
Creating coverage paths
This section explains how to administer various types of call 
coverage. In general, call coverage refers to what happens to 
incoming calls. You can administer paths to cover all incoming 
calls, or define paths for certain types of calls, such as calls to 
busy phones. You can define where incoming calls go if they are 
not answered and in what order they reroute to other locations. 
For example, you can define coverage to ring the called phone, 
then move to a receptionist if the call is not answered, and finally 
access a voice mailbox if the receptionist is not available. 
						

							Managing features 
42 Creating coverage paths 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
With call coverage, the system redirects a call to alternate 
answering extensions when no one answers at the first extension. 
An extension can have up to 6 alternate answering points. (If you 
have an older system, you may have only 3 answering positions.) 
The system checks each extension in sequence until the call 
connects. This sequence of alternate extensions is called a 
coverage path. 
The system redirects calls based on certain criteria. For example, 
you can have a call redirect to coverage without ever ringing on 
the principal set, or after a certain number of rings, or when one 
or all call appearances (lines) are busy. You can set coverage 
differently for internal (inside) and external (outside) calls, and 
you can define coverage individually for different criteria. For 
example, you can decide that external calls to busy phones can 
use the same coverage as internal calls to phones with Do Not 
Disturb active.
To create a coverage path:
1. Type 
add coverage path next and press RETU RN.
The system displays the next undefined coverage path in 
the sequence of coverage paths. Our example shows 
coverage path number 2.
2. Type a coverage path number in the Next Path field.
The next path is optional. It is the coverage path to which 
calls are redirected if the current path’s coverage criteria 
does not match the call status. If the next path’s criteria 
matches the call status, it is used to redirect the call; no 
other path is searched. 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
43 Creating coverage paths 
Coverage Path screen
3. Fill in the Coverage Criteria fields.
You can see that the default sets identical criteria for inside 
and outside calls. The system sets coverage to take place 
for a busy phone, if there is no answer after a certain 
number of rings, or if the DND (do not disturb), SAC 
(send all calls), or Go to Cover buttons are pressed or 
feature-access codes are dialed.
4. Fill in the Point fields with the extensions you want for 
coverage points.
Each coverage point can be an extension, hunt group, 
coverage answer group, remote number, or attendant.
5. Press 
EN TER to save your changes.
 
                                                                          
                            COVERAGE PATH
              Coverage Path Number: 2
       Hunt after Coverage? n                  Next Path Number: ____    Linkage:
COVERAGE CRITERIA
    Station/Group Status    Inside Call     Outside Call
             Active?             n
              n               Busy?             y              y       Don’t Answer?             y              y      Number of Rings: 2                All?             n              n DND/SAC/Goto Cover?             y              y
COVERAGE POINTS
    Terminate to Coverage Pts. with Bridged Appearance? __
      Point1: ____              Point2: ____               Point3: ____
      Point4: ____              Point5: ____               Point6: ____ 
						

							Managing features 
44 Creating coverage paths 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Now assign the new coverage path to a user. For example, let’s 
assign this new coverage path to extension 2054:
1. Type 
change station 2054 and press RETU RN.
The station screen for extension 2054 appears.
2. Type 
2 in the Coverage Path 1 field.
To give extension 2054 another coverage path, you can 
type a coverage path number in the Coverage Path 2 field.
3. Press 
EN TER to save your changes.
Tip:
If you want to see which extensions or groups use a specific 
coverage path, type display coverage sender group
 n, 
where n is the coverage path number. For example, you should 
determine which extensions use a coverage path before you make 
any changes to it.
Defining time-of-day coverage 
The Time of Day Coverage Table on your system lets you redirect 
calls to coverage paths according to the time of day and day of the 
week when the call arrives. You need to define the coverage paths 
you want to use before you define the time of day coverage plan.
For example, let’s say you want to administer the system so that 
incoming calls to extension 2054 redirect to a coworker in the 
office from 8:00 a.m. to 5:30 p.m., and to a home office from 5:30 
p.m. to 8:00 p.m. on weekdays. You want to redirect the calls to 
voice mail after 8:00 p.m. weekdays and on weekends.