Lucent Technologies DEFINITY System Little Instructions Manual

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Welcome 
xi How to use this book 
How to use this book
Become familiar with the following terms and conventions. They 
help you use this book with your DEFINITY system.
nTo “move” to a certain field, you can use the TA B key, 
arrows, or the 
RETURN key.
nA “screen” is a screen form displayed on the terminal 
monitor.
nIn this book we always use the term phone; other Lucent 
books may refer to phones as voice terminals.
nIf you use terminal emulation software, you need to 
determine which keys correspond to 
EN TER, RETURN, 
CANCEL, HELP, NEXT PAGE, etc.
nCommands are printed in bold face as follows: command.
nKeys and buttons are printed as follows: KEY.
nScreen displays are printed in constant width as follows: 
screen display.
nVariables are printed in italics as follows: variable.
nWe show complete commands in this book, but you can 
always use an abbreviated version of the command. For 
example,
 list configuration station can be entered as list 
config sta
.
nWe show commands and screens from the newest 
DEFINITY system and refer to the most current books. 
Please substitute the appropriate commands for your 
system and refer to the manuals you have available. 
						

							Welcome 
xii How to use this book 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
nIf you need help constructing a command or completing a 
field entry, remember to use 
HELP.
— When you press 
HELP at any point on the command line, 
a list of available commands appears. 
— When you press 
HELP with your cursor in a field on a 
screen, a list of valid entries for that field appears.
nThe status line or message line can be found near the 
bottom of your monitor display. This is where the system 
displays messages for you. Check the message line to see 
how the system responds to your input. Write down the 
message if you need to call our helpline.
nWhen a procedure requires you to press EN TER to save your 
changes, the screen you were working on clears and the 
cursor returns to the command prompt. The message line 
shows “
command successfully completed” to 
indicate that the system accepted your changes. 
You may see the following icons in this book:
Tip:
Draws attention to information that you may find helpful.
NOTE:
Draws attention to information. 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Welcome 
xiii Security concerns 
!CAUTION:
Denotes possible harm to software, possible loss of data, or 
possible service interruptions.
!SECURITY ALERT:
Indicates when system administration may leave your 
system open to toll fraud.
Security concerns
Toll fraud is the theft of long distance service. When toll fraud 
occurs, your company is responsible for charges. Refer to the 
BCS Products Security Handbook for information on how to 
prevent toll fraud. You can also call the Lucent Technologies 
Security Hotline at +1 800 643 2353 or contact your Lucent 
representative.
Trademarks and service marks
The following are registered trademarks of Lucent Technologies:
Acrobat
® is a registered trademark of Adobe Systems 
Incorporated.
nAUDIX®nDEFINITY®
nCallmaster®nIntuity™
nCONVERSANT® 
						

							Welcome 
xiv Related books 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Related books
The Little Instruction Book for advanced administration and the 
Little Instruction Book for basic diagnostics are companions to 
this book. We suggest you use them often.
The DEFINITY ECS Administrator’s Guide explains system 
features and interactions in detail. It provides a reference for 
planning, operating, and administering your system, and we refer 
to it often. Please note that prior to April 1997, this same 
information was in two separate books: the DEFINITY 
Implementation and the DEFINITY Feature Description books. 
We also refer to DEFINITY ECS Overview and BCS Products 
Security Handbook.
Tell us what you think!
Let us know what you like or don’t like about this book. Although 
we can’t respond personally to all your feedback, we promise we 
will read each response we receive.
Write to us at: Lucent Technologies
Product Documentation Group
Room 22-2G12
11900 North Pecos Street
Denver, CO 80234 USA
Fax to:  +1 303 538 1741
Send email to: [email protected] 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Welcome 
xv How to get this book on the web 
How to get this book on the web
If you have internet access, you can view and download the latest 
version of DEFINITY System’s Little Instruction Book
for basic administration. To view the book, you must have a copy 
of Acrobat Reader.
To access the latest version:
1. Access the Customer Self-Service Center web site at
http://support.lucent.com
2. Click 
Information Resources.
3. Click 
ELMO.
4. Enter your IL (installation location) to access the library.
5. Enter 
555-233-756 (the document number) to view the 
latest version of the book.
How to order more copies
Call: Lucent Technologies Publications Center
Voice +1 888 582 3688
Fax +1 800 566 9568
International Voice +317 322 6416
International Fax +317 322 6699
Online: http://www.lucentdocs.com
Write: 2855 N. Franklin Road, Indianapolis, IN 46219 USA
Order: Document No. 555-233-756
Comcode 108600842, Issue 1, April 2000 
						

							Welcome 
xvi How to get help 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
We can place you on a standing order list so that you will 
automatically receive updated versions of this book. For more 
information on standing orders, or to be put on a list to receive 
future issues of this book, please contact the Lucent Technologies 
Publications Center.
How to get help
If you need additional help, the following services are available. 
You may need to purchase an extended service agreement to use 
some of these services. Contact your Lucent representative for 
more information. 
DEFINITY Helpline (for help with feature 
administration and system applications)+1 800 225 7585
Lucent Technologies National Customer 
Care Center Support Line (for help with 
maintenance and repair)+1 800 242 2121
Lucent Technologies Toll Fraud Intervention +1 800 643 2353
Lucent Technologies Corporate Security +1 800 822 9009
Lucent Technologies Centers of Excellence
— Asia/Pacific +65 872 8686
— Western Europe/Middle East/South 
Africa+44 1252 77 4800
— Central/Eastern Europe +361 645 4334
— Central/Latin America Caribbean +1 303 804 3778
— Australia 61-2-9352-9090
— North America +1 800 248 1111 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Getting started 
1 Overview of DEFINITY systems 
Getting started
This section contains a brief overview of a DEFINITY system. It 
also explains how to log in to your telephone system, change the 
date and time, save changes to the system, and log off.
Overview of DEFINITY systems
Your DEFINITY telephone system organizes and routes voice, 
data, image, and video transmissions. Your system can be 
connected to communications paths that transmit voice and data 
signals between the phone system and a central office, and to 
other public and private networks. The following figure shows 
typical DEFINITY system connections, software packages, and 
additional hardware.
To find more detailed information and a comprehensive overview 
of your DEFINITY system, refer to your DEFINITY ECS 
Overview.
NOTE:
Your equipment may be different from the equipment shown in 
the figure. 
						

							Getting started 
2 Overview of DEFINITY systems 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
)\EQTPI()*-2-8=W]WXIQ 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Getting started 
3 Overview of DEFINITY systems 
Example DEFINITY system
Your DEFINITY system may include some or all of the following 
components:
nConversant— provides response to spoken information
nSystem access terminal (SAT) — allows direct connection 
for administration and reports
nBasic Call Management System (BCMS) — collects 
information and prints reports on call-center performance
nData module — provides digital information to the system
nASAI — allows integration between adjunct computers 
and DEFINITY systems
nCall Detail Recorder (CDR) — collects, stores, filters, and 
prints records on calls handled by your system
nIntuity Message Manager — access to INTUITY AUDIX 
and DEFINITY AUDIX voice processing on a personal 
computer connected to a local area network
nPC with terminal emulation software— allows remote 
system administration from a personal computer
nCall Accounting System (CAS) — uses call records to 
create billing reports for the hospitality industry
nCall Management System (CMS) — collects information 
and generates reports on telemarketing centers
nDEFINITY AUDIX workstation — allows you to 
administer voice mail
nSystem printer/LAN Gateway — connects to the system 
printer and local area network server 
						

							Getting started 
4 Overview of DEFINITY systems 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Phone types
Your DEFINITY system may have any of the following phone 
types administered as user phones. As you make changes to your 
system, you’ll need to know whether each phone is an analog, 
digital, hybrid, or ISDN phone.
Analog Digital Hybrid ISDN
500
2500
10MET
20MET
30MET
6210
6218
6220
7101A
7103A
7104A
8110
DS1FD
K25006402
6408, 6408+, 6408D
6416D+
6424D+
7401D, 7401+
7403D
7404D
7405D, 7405ND
7406D, 7406+
7407D, 7407+
7410D, 7410+
7434D, 7434ND
7444D
8403B
8405B, 8405B+
8405D, 8405D+
8410B, 8410D
8411B, 8411D
8434D
602A1
603A1, 603D1, 603E1
606A17303S
7305S
7309H
7313H
7314H
7315H
7316H
7317H7505D
7506D
7507D
8503D
8510T
8520T
ASAI