Lucent Technologies DEFINITY System Little Instructions Manual

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
55 Setting up bridged call appearances 
6. Complete the appropriate field for your phone type.
7. Press 
RETURN.
Btn and Ext fields appear. If Per Button Ring Control is set 
to 
y on the digital screen, Btn, Ext, and Ring fields appear.
Station screen (analog set)If. . . Then. . .
your primary phone 
is 
analog
move to the Line Appearance field 
and enter abrdg-appr
your primary phone 
is digitalmove to the Button Assignments 
field and enter brdg-appr
 
                                      STATION
 SITE DATA
      Room: _______                                        Headset? n
      Jack: _______                                        Speaker? n     Cable: _______                                       Mounting? d     Floor: _______                                    Cord Length: 0  Building: _______                                      Set Color: ______
ABBREVIATED DIALING
     List1: ___________
       List2: _________          List3: _________
HOT LINE DESTINATION
         Abbreviated Dialing List Number (From above 1, 2 or 3):
                                                      Dial Code:
      Line Appearance:  brdg-appr   Btn:     Ext: 
						

							Managing features 
56 Setting up bridged call appearances 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Station screen (digital set)
8.Enter the primary phone’s button number that you want to 
assign as the bridged call appearance.
This button flashes when a call arrives at the primary 
phone.
9. Enter the primary phone extension.
10. If the Ring field appears:
nIf you want the bridged appearance to ring when a 
call arrives at the primary phone, type 
y.
nIf you do not want the bridged appearance to ring, 
leave the default 
n. 
11. Press 
EN TER to save your changes.
To see if an extension has any bridged call appearances assigned, 
type 
list bridge and the extension, and press RETU RN.
                                     STATION
    SITE DATA            
          Room: _______                                    Headset? n
          Jack: _____                                      Speaker? n         Cable: _____                                     Mounting: d         Floor: _______                                Cord Length: 0 
      Building: _______                                  Set Color: ______
    
    
   ABBREVIATED DIALING
        List1: ________           List2: ________           List3: ________
    
   BUTTON ASSIGNMENTS
     1: brdg-appr  Btn:   Ext:      Ring:
     1: brdg-appr  Btn:   Ext:      Ring: 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Routing outgoing calls 
57 World class routing 
Routing outgoing calls
This section describes how the DEFINITY routes outbound calls 
and how you can modify call routing. It also provides instructions 
for creating partitions and setting authorization codes. 
NOTE:
This information represents digit analysis information for 
DEFINITY ECS R7 or later. If you have an earlier version, you 
will notice somewhat different fields on your screeens.
World class routing
Your system uses world class routing to direct an outgoing call. 
There are two types of routing:
nAutomatic Alternate Routing (AAR) is used for calls 
within your company over your own private network.
nAutomatic Route Selection (ARS) is used for calls that go 
outside your company over public networks. ARS is also 
used to route calls to remote company locations if you do 
not have a private network.
This section describes only ARS call routing. If you do not use 
ARS routing, this information does not apply to your system. 
						

							Routing outgoing calls 
58 World class routing 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Understanding ARS analysis
With ARS, the switch routes outgoing calls based on the dialed 
digits and the calling privileges of the caller. Your system uses an 
ARS Digit Analysis Table to determine how to handle the dialed 
digits and uses class of restriction (COR) and facility restriction 
level (FRL) to determine the calling privileges.
Let’s look at a very simple ARS Digit Analysis Table. (Your 
system likely has more defined dialed strings than our example.)
ARS Digit Analysis Table screen
This Digit Analysis Table is used for all locations in this system. 
The far-left column of the ARS Digit Analysis Table lists the first 
digits in the dialed string. When a user makes an outgoing call, 
the system analyzes the digits, looks for a match in the table, and 
uses the information in the matching row to determine how to 
route the call.
  ARS DIGIT ANALYSIS TABLE
                       Location: all  Percent Full:    6
       Dialed  Total  Route  Call  Node  ANI
       String  Mn Mx Pattern Type Num Rq
1______________ 1  1 12   svcl  ___  n
1______________ 11 11 30  fnpa  ___  n
1______________ 12 23 17   intl  ___  n
10xxx__________ 5 5 deny  op  ___  n
1800___________ 11 11  30  fnpa  ___  n
2______________ 7 7 2  hnpa  ___  n
3______________ 7 7 2  hnpa  ___  n
4______________ 7 7 2  hnpa  ___  n
5______________ 7 7 2  hnpa  ___  n
6______________ 7 7 2  hnpa  ___  n
7______________ 7 7 2  hnpa  ___  n
8______________ 7 7 2  hnpa  ___  n
 911____________ 3 3 1  emer ___  n
976____________ 11 11 deny fnpa ___ n 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Routing outgoing calls 
59 World class routing 
Let’s say a caller places a call to +1 303 233 1000. The switch 
matches the dialed digits with those in the first column of the 
table. In this example, the dialed string matches the ‘1’. Then the 
systems matches the length of the entire dialed string (11 digits) 
to the minimum and maximum length columns. In our example, 
the 11-digit call that started with 1 follows route pattern 30 as an 
fnpa (long distance) call.
Tip:
The first dialed digit for an external call is often an access code. 
If ‘9’ is defined as the ARS access code, the switch drops this digit 
and analyzes the remaining digits with the ARS Analysis Table.
Managing calling privileges
Each time you set up a phone, you use the station screen to assign 
a COR. You can create different CORs for different groups of 
users. For example, you may want executives in your company to 
have different calling privileges than receptionists.
When you set up a COR, you specify a facility restriction level 
(FRL) on the class of restriction screen. The FRL determines the 
calling privileges of the user. Facility restriction levels are ranked 
from 0–7, where 7 has the highest level of privileges. 
You also assign an FRL to each route pattern preference in the 
route pattern screen. When a user makes a call, the system checks 
the user’s COR. The call is allowed if the caller’s FRL is higher 
than or equal to the route pattern preference’s FRL. 
						

							Routing outgoing calls 
60 Modifying call routing 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Displaying ARS analysis information
You’ll want to become familiar with how your system currently 
routes outgoing calls. To display the ARS Digit Analysis Table 
that controls how the system routes calls that begin with 1:
1. Type 
display ars analysis 1 and press RETU RN.
The ARS Digit Analysis Table for dialed strings that begin 
with 1 appears. Note that the switch displays only as many 
dialed strings as can fit on one screen at a time.
To see all the dialed strings that are defined for your system, run 
an ARS Digit Analysis report:
1. Type 
list ars analysis and press RETURN.
The ARS Digit Analysis Report appears. You may want to 
print this report to keep in your paper records.
Modifying call routing
If your system uses ARS Digit Analysis to analyze dialed strings 
and select the best route for a call, you must change the digit 
analysis table to modify call routing. For example, you’ll need to 
update this table to add new area codes or to restrict users from 
calling specific areas or countries.
Adding a new area code or prefix
A common task for system administrators is to configure their 
system to recognize new area codes or prefixes.
Tip:
If your local area code is changing or splitting, call the 
DEFINITY helpline and have them walk you through all the 
changes needed to have your system recognize the new area code.  
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Routing outgoing calls 
61 Modifying call routing 
When you want to add a new area code or prefix, you look up the 
settings for the old area code or prefix and enter the same 
information for the new one.
Let’s add a new area code. When the California area code, 415, 
splits and portions change to 650, you’ll need to add this new area 
code to your system.
Tip:
If you do not need to use 1 for area code calls, omit the 1 in steps 
1, 3, and 5 in our example. Also, enter 
10 in the Total Min and 
Total Max fields (instead of 11) in step 6.
To add this non-local area code:
1. Type 
list ars route-chosen 14152223333 and press 
RETURN.
You can use any 7-digit number after 1 and the old area 
code (415). We used 222-3333.
The ARS Route Chosen Report screen appears.
ARS Route Chosen Report screen
2. Write down the Total Min, Total Max, Route Pat, and Call 
Type values from this screen.
In this example, the Total Min is 
11, Total Max is 11, 
Route pattern is 
30, and the Call Type is fnpa.
ARS ROUTE CHOSEN REPORT
Location: 1 Partitioned Group Number: 1
Dialed Total Route Call Node Location
String  Min    Max  Pat  Type  Number
141 11 11 30 fnpa  all 
						

							Routing outgoing calls 
62 Modifying call routing 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
3. Type change ars analysis 1650 and press RETU RN.
Enter 1 and the new area code (650). The ARS Digit 
Analysis Table screen appears.
ARS Digit Analysis Table
4. Use the arrow keys to move to a blank Dialed String field.
If the dialed string is already defined in your system, the 
cursor appears in the appropriate Dialed String field, 
where you can make changes.
5. Enter 
1650 in the Dialed String field.
6. Enter the minimum and maximum values from step 2 in 
the Total Mn and Total Mx fields.
In our example, enter 
11 in each field.
7. Enter the route pattern from step 2 in the Rte Pat field.
In our example, enter 
30.
8. Enter 
fnpa in the Call Type field.
  ARS DIGIT ANALYSIS TABLE
                       Location: all  Percent Full:    6
       Dialed  Total  Route  Call  Node  ANI
       String  Mn Mx Pattern Type Num Rq
 1______________ 11 11 30  fnpa  ___ n
167____________ 11 11   30  fnpa  ___ n
1650___________ 11 11   2   fnpa  ___ n
1800___________ 11 11   30  fnpa  ___ n
2______________  7  7 2  hnpa  ___ n
3______________  7  7 2  hnpa  ___ n
4______________  7  7 2  hnpa  ___ n
5______________  7  7 2  hnpa  ___ n
7______________  7  7 2  hnpa  ___ n
8______________  7  7 2  hnpa  ___ n
911____________ 3 3 1  emer  ___ n
976____________ 11 11 deny hnpa ___ n 
						

							DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Routing outgoing calls 
63 Modifying call routing 
9. Enter the node number from step 2 in the Nd Num field.
For our example, you would leave the node number blank.
10. Press 
EN TER to save your changes.
To add a new prefix, follow the same directions, except use a 
shorter dial string (such as 
list ars route-chosen 2223333, 
where 
222 is the old prefix) and a dial type of hnpa.
Using ARS to restrict outgoing calls
ARS allows you to block outgoing calls to specific dialed strings. 
For example, administrators in the United States may want to 
restrict users from making calls to 900 and 976 pay-per-call 
numbers or calls to countries where they do not do business.
!SECURITY ALERT:
To prevent toll fraud, deny calls to countries where you do 
not do business. The following countries are currently 
concerns for fraudulent calling.
country code country code
Colombia 57 Pakistan 92
Ivory Coast 225 Peru 51
Mali 23 Senegal 221
Nigeria 234 Yemen 967 
						

							Routing outgoing calls 
64 Overriding call restrictions 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
To prevent callers from placing calls to Colombia (57):
1. Type 
change ars analysis 01157 and press RETU RN.
You enter 011 (international access) and the country code 
(57). The ARS Digit Analysis Table screen appears.
2. Use the arrow keys to move to a blank Dialed String field 
on the right of the screen.
If the dialed string is already defined in your system, the 
cursor appears in the appropriate Dialed String field. Skip 
to step 5 to deny calls to this dialed string.
3. Enter 
01157 in the Dialed String field.
4. Enter 
10 in the Total Mn and 23 in Total Mx fields.
5. Enter 
den (denied) in the Rte Pat field.
6. Enter 
intl in the Call Type field.
7. Press 
EN TER to save your changes.
Overriding call restrictions
You can use authorization codes to enable callers to override a 
station’s calling privileges. For example, you can give a 
supervisor an authorization code so they can makes calls from a 
phone that is usually restricted for these calls. Since each 
authorization code has its own COR, the system uses the COR 
assigned to the authorization code (and FRL assigned to the 
COR) to override the privileges associated with the employee’s 
phone.