Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
947 System Parameters Customer-Options 
17
Forced Entry of Account Codes
Allows system administration to force account users to enter account codes based 
on user or trunk class of restriction, or by an option on the Toll Analysis table. 
FEAC provides an easy method of allocating the costs of specific calls to the 
correct project, department, etc.
Global Call Classification
Provides call classification...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
948 System Parameters Customer-Options 
17
Hospitality (G3V3 Enhancements)
Software required for Property Management System and Automatic Wakeup. 
Property Management System Interface activates Forward PMS Messages to 
I
NTUITY Lodging and PMS Protocol Mode (transmit in ASCII mode). 
Usage Note: standard hospitality features are included in basic system software.
H.323 Trunks
Controls permission to...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
949 System Parameters Customer-Options 
17
Mode Code Interface
Allows you to use the Mode Code Voice Mail System Interface to connect the 
switch over a DTMF interface to I
NTUITY AUDIX or other vendors’ voice mail 
systems.
Multifrequency Signaling
Provides for a screen of number signaling used between the switch and the central 
office.
Multimedia Appl. Server Interface (MASI)
Allows users of the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
950 System Parameters Customer-Options 
17
Private Networking
Upgrades PNA or ETN software RTU purchased with earlier systems.
Restrict Call Forward Off Net
The system can monitor the disposition of an off-call and, if it detects busy, bring 
the call back for further processing, including call coverage.
Secondary Data Module
Provides ability to use any data module as a secondary data module.
Station and...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
951 System Parameters Customer-Options 
17
Wideband Switching
Provides wideband data software for switching video or high-speed data. You can 
aggregate DSO channels up to the capacity of the span. Wideband supports H0, 
H11, and H12 standards, where applicable, as well as customer-defined data rates.
Wireless
Provides right to use for wireless applications in certain Network Systems sales. 
You may...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
952 System Parameters Customer-Options 
17
BCMS/VuStats LoginIDs
Allows you to administer valid agent login IDs to monitor call activity by agent. 
This feature can be used when EAS is not optioned, or in addition to EAS login 
IDs. When this field is y, both BCMS and CMS use the same login ID for an 
agent.
BCMS/VuStats Service Level
Allows you to set up hunt groups or Vector Directory Numbers (VDNs) with...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
953 System Parameters Customer-Options 
17
Lookahead Interflow (LAI)
Provides Look-Ahead Interflow to balance the load of ACD calls across multiple 
locations.
Multiple Call Handling (On Request)
Allows agents to request additional calls when active on a call.
Multiple Call Handling (Forced)
Forces an agent to be interrupted with an additional ACD call while active on an 
ACD call. Splits or skills can be...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
954 System Parameters Customer-Options 
17
Vectoring (Prompting)
Allows flexible handling of incoming calls based on information collected from 
the calling party or from an ISDN-PRI message.
Vectoring (G3V4 Enhanced)
Allows the use of enhanced comparators, wildcards in digit strings for matching 
on collected digits and ANI or II-digits, use of Vector Routing Tables, multiple 
audio/music sources for use...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
955 System Parameters Customer-Options 
17
Field descriptions for page 5
Screen 196. System Parameters Customer-Options 
VDN of Origin Announcement
Provides a short voice message to an agent indicating the city of origin of the 
caller or the service requested by the caller based on the VDN used to process the 
call.
VDN Return Destination
Allows an incoming trunk call to be placed back in vector processing...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Screen reference 
956 System Parameters Customer-Options 
17
Logged-In ACD Agents
Number of ACD Agents contracted for. This field limits the number of logged-in 
ACD agents to a number no more than the maximum purchased. The value of this 
field indicates the total of ACD agents that can be logged-in simultaneously. 
The limit applies to ACD agents on ACD and EAS calls. Auto-Available Split 
(AAS) agent ports are counted...