Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1557 Tenant Partitioning 
20
nEmergency Access to the Attendant
When a tenant dials emergency access, it accesses its own assigned 
attendant group.
nExpert Agent Selection (EAS)
For agents in an EAS system, the Class of Restriction assigned to the 
logical agent ID (not the physical extension) determines whether callers on 
hold can hear music.
nHunt groups
The tenant number assigned to the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1558 Terminal Translation Initialization 
20
nPC Interfaces
You must assign each PC interface to a tenant partition.
nPC/PBX Connections
You must assign each PC/PBX Connection to a tenant partition.
nPC/ISDN
You must assign each PC/ISDN to a tenant partition.
nRemote Access
You must assign each Remote Access barrier code to a tenant.
nTraffic Studies
Traffic studies do not report the tenant...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1559 Terminal Translation Initialization 
20
Attendants
In order for attendants to use TTI, you must assign an extension to the attendant 
console. TTI port translations are the same for digital telephones and attendant 
consoles. To merge a digital TTI voice port and an attendant, you must first 
administer the attendant as an X port. Then a digital telephone must be plugged 
into the jack...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1560 Terminal Translation Initialization 
20
ISDN BRI telephones
The TTI separation sequence for Automatic-TEI SPID-initializing BRI telephones 
is identical to the sequence used for telephones. However, the merge sequence is 
different.
nSeparation sequence
1. Feature Access Code
2. Security Code
3. Extension 
nMerge sequence
1. Connect the telephone to any port to get power.
2. Program the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1561 Terminal Translation Initialization 
20
Security measures
!SECURITY ALERT:
If you do not manage this feature carefully, its unauthorized use may cause 
you security problems. For example, someone who knows the TTI security 
code could disrupt normal business functions by separating telephones or 
data terminals. You can help protect against this action by frequently 
changing the TTI...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1562 Terminal Translation Initialization 
20
nCall Coverage Answer Group
If a extension was an X port, then rejoins the group as a result of a TTI 
merge, a PSA associate, or a port assignment, that telephone is excluded 
from all transactions already active in the call coverage answer group.
nCall Forwarding
A telephone can separate while Call Forwarding is active. If a destination...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1563 Terminating Extension Group 
20
Related topics
For more information about configuring the TTI system-wide fields, refer to 
‘‘
Feature-Related System Parameters’’ on page 646. 
For more information about setting the TTI feature access codes, refer to ‘‘
Feature 
Access Code’’ on page 633. 
Terminating Extension Group
A Terminating Extension Group (TEG) allows an incoming call to ring as...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1564 Terminating Extension Group 
20
nCall Coverage
A TEG can have a Call Coverage path assigned, but cannot be a point in a 
Call Coverage path.
A Send Term button for the TEG can be assigned to group members who 
have multiappearance phones. When a user presses Send Term, calls to the 
TEG redirect to coverage. The merged status lamp lights on all phones with 
a Send Term button. Any...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1565 Time of Day Routing 
20
Time of Day Routing
You can use Time of Day Routing to select route patterns for calls according to the 
time of day and day of the week. You need to define the route pattern you want to 
use before you set up time of day routing.
You can route calls based on the least expensive route, and you can deny outgoing 
long-distance calls after business hours to help...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1566 Transfer 
20
Transfer
Transfer allows telephone users to transfer trunk or internal calls to other 
telephones or trunks without attendant assistance.
Considerations
nYou can administer transferred-trunk calls to receive either music or silence 
if the first part of the transfer places the call on hold.
nMulti-appearance telephones must have an idle appearance to transfer a 
call....