Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1587 Voice Message Retrieval 
20
If your system has a voice-synthesizer circuit pack and LWC Activation is 
active, users can retrieve messages from two locations:
— Users can retrieve LWC messages with Voice Message Retrieval.
— Users can retrieve all other messages with AUDIX.
If you do not have a TN725B speech-synthesizer board, non-display phone 
users cannot retrieve LWC messages sent...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1588 Voice Messaging Systems 
20
Voice Messaging Systems
DEFINITY ECS supports several Lucent voice or multimedia messaging systems. 
These systems allow users to send, retrieve, store, and forward messages, as well 
as perform many other tasks associated with messages. In addition to supporting 
multiple AUDIX systems, DEFINITY can have multiple hunt groups associated 
with a single AUDIX...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1589 Voice Messaging Systems 
20
Other non-Lucent messaging systems may also use mode codes to work with 
DEFINITY ECS. 
Centralized Voice Mail
You can use a single voice mail system to support multiple DEFINITY systems in 
a DCS network. In addition, you can use a voice mail system to support multiple 
DEFINITY systems and Merlin Legend in a network via mode code. For more 
information, see...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1590 Voice Messaging Systems 
20
Security Measures
!SECURITY ALERT:
Fraudulent long-distance calls can be placed through I
NTUITY 
AUDIX, DEFINITY AUDIX, and AUDIX R1 if proper security 
precautions are not implemented.
The following actions help secure your system from unauthorized use.
nFor INTUITY AUDIX, DEFINITY AUDIX, and AUDIX R1
— Remove any unused or unassigned mail to help prevent...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1591 Voice Messaging Systems 
20
nFor AUDIX only
— Activate Enhanced Call Transfer (ECT) to help prevent having 
billable calls placed from unauthorized transfers outside of the 
system. ECT performs call transfer over the data link between 
AUDIX and the DEFINITY ECS. (The destination extensions must 
be administered on the switch dial plan.)
Interactions
nAttendant Conference
An attendant...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1592 Voice Messaging Systems 
20
nCall Monitoring
Call Monitoring allows users to pick up the handset after the call goes to 
AUDIX to listen to the message being left by the caller. This allows the 
user to determine whether they want to talk to the caller or let them 
complete their message.
nCall Transfer
A call transfer out of AUDIX can be to a UDP extension. If the UDP 
extension is on...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1593 Voice Messaging Systems 
20
If a caller attempts to cancel a LWC message sent to AUDIX, the caller 
receives intercept tone if the called party is on the same switch. The caller 
receives confirmation tone if the called party is on another switch in the 
DCS network as long as the DCS data link to the called party’s switch is 
operational, even though the message is not actually...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1594 Voice Messaging Systems 
20
Refer to ‘‘Data modules’’ on page 572 for information about and field 
descriptions on the Data Modules screen. Complete this screen (for one AUDIX 
link) to administer the switch for voice messaging.
Refer to ‘‘
Packet Gateway Board’’ on page 859 for information about and field 
descriptions on the Packet Gateway Board screen. Complete all fields on this...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1595 Whisper paging 
20
Whisper paging
Whisper paging allows one user to interrupt or “barge in” on another user’s call 
and make an announcement. The paging user dials a feature access code or 
presses a feature button, then dials the extension they want to call.
Only the person on the paged extension can hear the page: other parties on the call 
cannot hear it, and the person making the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Features and technical reference 
1596 Whisper paging 
20
Allowing users to block whisper pages
To give users a feature button to block incoming whisper pages, use the Station 
screen and administer a Whisper Page Off button on users’ phones.
Administer this function on a feature button with a lamp so that users can tell 
whether or not blocking is active. Users can activate blocking even when they’re 
on a call.
NOTE:
You...