Lucent Technologies Definity Audix System Administration Instructions Manual

							About This Document 
xi Intended Audiences 
DEFINITY AUDIX System Administration  585-300-507  Issue 7
May 1999
About This Document
This d oc ument d esc rib es how to ad minister the Luc ent DEFINITY® AUDIX® 
System. Sinc e the DEFINITY AUDIX System p rovid es one of two typ es of switc h 
integ ration method s — either the d isp lay set (DS) typ e or the c ontrol link (CL) 
type — this d oc ument also d isc usses the d ifferenc es in the features b etween the 
two mod es as well as the d ifferenc es in ad ministration p roc ed ures. It c overs 
ong oing  ad ministration strateg ies c onsid ering  b oth DS and  CL integ ration and  
also p rovid es b ac kg round  and  c onc ep tual information, sp ec ial c onsid erations, 
and  ramific ations of ad ministrative func tions for eac h integ ration typ e. 
This d oc ument is desig ned  to allow the DEFINITY AUDIX system ad ministrator to 
q uic kly find  information ab out p erforming  sp ec ific  ad ministrative tasks. Its foc us 
is on how, when, and  why to p erform these tasks. Use this d oc ument with its 
c omp anion referenc e, 
DEFINITY AUDIX System R3.2 — Sc reens Referenc e, 
585-300-211 or 
DEFINITY AUDIX System Release 4.0 Screens Reference, 
585-300-213, whic h c ontains d etailed  information ab out eac h ad ministration 
sc reen that is used  to p erform DEFINITY AUDIX system ad ministration.
Intended Audiences
This d oc ument is intend ed  for the p erson(s) who ad ministers the DEFINITY 
AUDIX system.
Prerequisite Skills or Knowledge
This d oc ument d oes not assume p rereq uisite skills or knowled g e. However, 
training for DEFINITY AUDIX system administration is available and is strongly 
rec ommend ed. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
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About This Document 
xii How This Document Is Organized 
How This Document Is Organized
nChapter 1, ‘‘Introd uc tion’’, p rovid es an overview of the DEFINITY AUDIX 
system ad ministration p roc ess and  outlines the resp onsib ilities of the 
DEFINITY AUDIX system ad ministrator. 
nChapter 2, ‘‘Prep aring  for DEFINITY AUDIX System Op eration’’, describes 
initial ad ministration p rereq uisites and your initial ad ministration tasks. 
Sp ec ial c onsid erations for DS and  CL integ ration are ad d ressed .
nChapter 3, ‘‘Feature Administration’’, d esc rib es p roc ed ures for ac tivating 
and  using  DEFINITY AUDIX features, inc lud ing  outc alling , b ulletin b oard, 
b roadc ast messag es, send ing  restric tions, and  p riority messag ing . It also 
d esc rib es whic h features are availab le for eac h typ e of switc h integ ration. 
nChapter 4, ‘‘Ong oing  Preventive Maintenanc e’’, describes the 
resp onsib ilities of the DEFINITY AUDIX system ad ministrator and  lists 
p reventive maintenanc e p roc ed ures that should  b e p erformed  on a d aily, 
weekly, or monthly b asis. 
nChapter 5, ‘‘Ongoing Subscriber Administration’’, d esc rib es how to ad d, 
change, and remove subscribers. 
nChapter 6, ‘‘Ong oing  Data Ad ministration’’, d es c ri b e s how D EFINITY 
AUDIX d ata are org anized , how to b ac kup  filesystems, and  how to 
c ustomize the d efault c all answer and  voic e mail g reeting s. 
nChapter 7, ‘‘Alarms, Log s, and  Aud its’’, d esc rib es how alarm and error 
logs are generated by DEFINITY AUDIX background tests and also 
d esc rib es the various aud its that are p erformed  automatic ally or manually 
to up date filesystems and  c orrec t p rob lems in the system. 
nChapter 8, ‘‘Traffic Reports’’, d esc rib es DEFINITY AUDIX traffic  rep orts, 
how to interp ret them, and  how to make ap p rop riate c orrec tions. It also 
c omp ares traffic  and  p erformanc e (per p ort) for DS and  CL integ ration.
nChapter 9, ‘‘Automated  Attend ant’’, d esc rib es how to set up  and maintain 
DEFINITY AUDIX automated  attend ants. 
nChapter 10, ‘‘Ong oing  System Sec urity’’, p rovid es sug gestions for b oth 
mod es of switc h integration ab out making  your DEFINITY AUDIX system 
sec ure and  minimizing  toll fraud . 
nChapter 11, ‘‘Luc ent Intuity Messag e Manag er and  LAN Consid erations’’, 
p rovid es information for hand ling  DEFINITY AUDIX system ad ministration 
and  other issues assoc iated  with the Luc ent I
NTUITY Messag e Manag er.
nAp p end ix A, ‘‘Communic ating  with Sub sc rib ers’’, c ontains samp le 
c hang e-request, user information, and  user feed bac k survey forms to 
customize and distribute to subscribers. 
A Glossary, Abbreviations, and  Index also are inc lud ed in this d oc ument.  
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
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About This Document 
xiii How to Use This Document 
How to Use This Document
This d oc ument d esc rib es administrative strateg ies and  p roc ed ures for the 
DEFINITY AUDIX System. Use this d oc ument in c onjunc tion with 
DEFINITY 
AUDIX System R3.2 — Sc reens Referenc e
, 585-300-211 or DEFINITY AUDIX 
System Release 4.0 Sc reens Referenc e
, 585-300-213. The sc reens referenc e 
d oc uments c ontain spec ific  instruc tions for using  eac h sc reen. 
Conventions Used in This Document
The following typographic  conventions are used in this document: 
nInformation that ap p ears on your terminal sc reen — inc lud ing  displays, 
field names, prompts, and error messages — is shown in c onstant-width 
type. Information that you are to typ e just as it ap pears in the d oc ument is 
shown in c onstant-wid th b old  type. Here is an examp le: 
At the when? p romp t, typ e no
If the system is not yet read y to rec eive your inp ut, you rec eive the 
following  error messag e: 
#1: System is not ready; try again in five minutes
. 
nTerminal keys that you are to p ress are shown in b oxes. For examp le, an 
instruc tion to p ress the return, c arriag e return, or eq uivalent key mig ht 
ap p ear in this d oc ument as: 
Press .
nTwo or three keys that you are to p ress at the same time (that is, you are to 
hold  d own the first key while p ressing  the sec ond  key and , if ap p rop riate, 
the third  key as well) are enc losed  tog ether, sep arated  b y hyp hens, in a 
c urved -ed g e b ox. For examp le, an instruc tion to p ress and  hold    while 
typing  the letter “ d ”  ap pears in this d oc ument as: 
Press   .
nVariab les for whic h you or the system sub stitute a word  sp ec ific  to your 
own ap p lic ation are shown in italic  typ e. For example, an error messag e 
that ap p ears on the sc reen with the name of your own sp ec ific  filename 
mig ht ap p ear g eneric ally in this d oc ument as: 
Your file
 
filename is formatted incorrectly
. 
RETU RN
ALT
ALTD 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
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About This Document 
xiv Related Resources 
Related Resources
Th e  D EFI N I TY AU D I X Sy st e m  Sc re e n s  Re f e re n c e is the c ompanion d oc ument for 
this book. It c ontains a d esc rip tion of all DEFINITY AUDIX sc reens and  an 
exp lanation of eac h field  on eac h sc reen. Refer to the 
DEFINITY AUDIX System 
Sc reens Referenc e
 that is app rop riate for your version of the DEFINITY AUDIX 
system:
nDEFINITY AUDIX System Release 3.2 Sc reens Referenc e, 585-300-211
nDEFINITY AUDIX System Release 4.0 Sc reens Referenc e, 585-300-213
For a list of all d oc uments related  to the DEFINITY AUDIX System see the Luc ent 
Tec hnolog ies Prod uc t Pub lic ations Catalog  web site at 
www.luc ent.c om/enterp rise/d oc umentation. 
						

							DEFINITY AUDIX System Administration  585-300-507  Issue 7
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xv Customer Care Center Information 
Customer Care Center Information
The Luc ent National Customer Care Center is a c entralized  telep hone information 
servic e that p rovid es a fast and c onvenient way for DEFINITY AUDIX 
administrators and technicians to report problems and get information about 
DEFINITY AUDIX c apab ilities and  ad ministration p roc ed ures. 
Calls to the c ustomer c are c enter are hand led  b y Luc ent p ersonnel using  an 
automated  trac king  system. You only need  to id entify yourself, the name of your 
c omp any, and  the IL or main listed  numb er of your DEFINITY AUDIX system to 
the sup port rep resentative who answers your c all. (Of c ourse, if your c omp any 
has multip le loc ations of DEFINITY AUDIX systems, you may need  to p rovid e 
more id entifying  d etails to the sup p ort representative, suc h as your loc ation or 
the name of your system.) 
Onc e you have estab lished  your id entity, your p ertinent information (name, 
location, configuration, maintenance contract information, recent system trouble 
history) is d isp layed  on the sup p ort rep resentative’s sc reen. The sup p ort 
rep resentative c an then answer your q uestions or help  you isolate and  solve your 
p rob lem either b y talking  you throug h a partic ular troub leshooting  p roc ed ure or 
b y remotely ac c essing  your system and performing  the troub leshooting  
p roc ed ure. 
Non-U.S. c ustomers c ontac t your Remote Servic e Center or Center of Exc ellenc e 
for assistance.
Who Should Call the Customer Care Center
The c ustomer c are c enter is intend ed  to provid e sup p ort for DEFINITY AUDIX 
ad ministrators and  tec hnic ians. DEFINITY AUDIX sub sc rib ers should not c all the 
c enter d irec tly. Instead , sub sc rib ers should  d irec t their q uestions or p rob lems to 
their DEFINITY AUDIX ad ministrator, who c an solve most routine sub sc rib er 
issues or c all the c enter for assistanc e. 
What to Do Before You Call
Gather all relevant fac ts p rior to c alling the c ustomer c are c enter. Alarm rep orting  
should  inc lud e the resourc e typ e, loc ation, and  fault c od e found on the Display 
Alarms
 sc reen. You should  also d isp lay the Ac tivity Log  when reporting  a 
sub sc rib er’s p rob lem with his/her mailb ox. 
National Customer Care Center
1-800-242-2121
(800 numbers are valid in the U. S. only.) 
						

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xvi How to Make Comments About This Document 
What Does the Center Cost
Basic  servic e is p rovid ed  at no extra c ost to c ustomers who have warranty or 
maintenance contracts. The customer care c enter is available to other DEFINITY 
AUDIX users on a fee-p er-c all b asis. 
How to Make Comments About This 
Document
We are interested  in your sug g estions for imp roving  this doc ument. Please send  
your c omments and sugg estions to: 
Luc ent Tec hnolog ies
OMD Tec hnic al Public ations
Room 22-2X57 
11900 North Pec os Street 
Denver, Colorad o 80234 
Send  email c omments to:
oc teltec hp ub s@luc ent.c om 
						

							Introduction 
1-1 Overview 
1
DEFINITY AUDIX System Administration  585-300-507  Issue 7
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1
Introduction
This c hap ter p rovid es an overview of the DEFINITY AUDIX system ad ministration 
p roc ess and  outlines the resp onsib ilities of the DEFINITY AUDIX system 
ad ministrator. 
Overview
The DEFINITY AUDIX system is a voic e mail system — a c omputerized  method  
of using  a touc h-tone telep hone to send  and  rec eive verb al messag es (voic e 
mail). The DEFINITY AUDIX system allows sub sc rib ers (individ uals who have 
DEFINITY AUDIX servic e) to use keyp ad  c ommand s on a touc h-tone telep hone 
to c reate, ed it, send , rec eive, save, and  d elete voic e mail messag es. The 
DEFINITY AUDIX system also c an answer c alls for sub sc rib ers and  rec ord verb al 
messag es from c allers. Lucent I
NTUITY Messag e Manager (IMM) offers a visual 
interfac e for the DEFINITY AUDIX system at a p ersonal c omp uter that has IMM 
c lient software and  loc al area network ac c ess to the DEFINITY AUDIX server.
DEFINITY AUDIX system ad ministration is the ong oing  p roc ess of making  the 
DEFINITY AUDIX system work to the satisfac tion of eac h sub sc rib er. The 
ad ministrator is resp onsib le for making  the system work effic iently from b oth the 
system sid e and  the user sid e. This req uires b oth tec hnic al and  interp ersonal 
skills and  is an ong oing  resp onsibility that can take many forms, inc lud ing  the 
following : 
nSetting  up  sub scribers and  customizing  their service op tions 
nRecording voice fragments, inc luding subscriber names and c ustomized 
system announc ements 
nCoord inating  switc h and DEFINITY AUDIX system ad ministration when 
new features are ac tivated   
						

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Introduction 
1-2 Administrative Interface 
1
nAnalyzing aud its and  traffic  rep orts and  taking  c orrec tive ac tion when 
ap p rop riate 
nEstab lishing  and  maintaining  c ommunic ation with the sub sc rib er 
c ommunity, resp ond ing  to p rob lems, and  c orrec ting  misc onc ep tions 
nTroub leshooting and  c orrec ting  p rob lems as they oc c ur 
As the ad ministrator, you must also be ac quainted  with the two p ossib le typ es of 
switc h integ ration used  b y your DEFINITY AUDIX System.
Display Set (DS) integ ration provid es voic e mail integ ration with the switc h through use of 
disp lay and  other messag es sent from the switc h to the port board.
The c ontrol link (CL) mod e c onnec ts to the switc h using  the BX.25 c ontrol link.
Some of the features and capabilities available to you will vary slightly depending 
on whic h mod e of integ ration is used  b y your c omp any. Differenc es between the 
two mod es will b e d isc ussed as relevant throug hout this d oc ument. 
Administrative Interface
The DEFINITY AUDIX system ad ministrative interfac e is mad e up  of a series of 
interac tive sc reens you d isplay on your system ad ministration terminal.  Eac h 
sc reen c onsists of field s that display information or req uire information to b e 
entered . 
nVarious ad ministrative sc reens are used  to ad d, c hang e, remove, or 
d isp lay information relating  to the DEFINITY AUDIX system and its 
sub sc rib ers. Eac h ad ministrative and  maintenanc e sc reen is d esc rib ed  in 
the 
DEFINITY AUDIX System Sc reens Referenc e. In these d oc uments, 
Chapter 1 c ontains c omp lete instruc tions for using  the ad ministration 
terminal to ac c ess the DEFINITY AUDIX system sc reens; Chap ter 2 
p rovid es tab les to help  you loc ate the sc reens easily.  
						

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Introduction 
1-3 Types of Administration 
1
Types of Administration
The DEFINITY AUDIX system ad ministration p roc ess inc ludes four d istinc t types 
of ad ministration: 
nSwitc h administration — Estab lishes c ommunic ations b etween the 
DEFINITY AUDIX system and the switc h and  sp ec ifies Call Answer (CA) 
c overag e p aths and  Leave Word  Calling  (LWC) translations for ind ividual 
sub sc rib ers. As the DEFINITY AUDIX system ad ministrator, it is your 
resp onsib ility to ensure that all req uired  switc h ad ministration is 
c omp leted  at the ap p rop riate time b efore DEFINITY AUDIX initial 
ad ministration and on an ong oing  b asis as new sub sc rib ers are ad d ed  to 
your DEFINITY AUDIX system. Switc h ad ministration req uirements and  
ramific ations are d esc rib ed  in Chap ter 2, ‘‘Prep aring  for DEFINITY AUDIX 
System Op eration’’. 
nSystem ad ministration — Inc lud es tasks you p erform to estab lish system 
p arameters and  ac tivate or d eac tivate DEFINITY AUDIX features. Some 
tasks are p erformed  d uring  initial ad ministration b y Luc ent tec hnic al 
personnel, and some are performed by you as required as part of your 
DEFINITY AUDIX system ad ministration. DEFINITY AUDIX system 
ad ministration req uirements and  ramific ations are d esc rib ed  in Chap ter 2, 
‘‘Prep aring  for DEFINITY AUDIX System Op eration’’, and  Chap ter 3, 
‘‘Feature Ad ministration’’. 
nSub sc rib er ad ministration — Inc lud es tasks you p erform to ad d  new 
sub sc rib ers to your DEFINITY AUDIX system and  to c hang e or remove 
existing  sub sc rib ers as their DEFINITY AUDIX system requirements 
c hang e. These tasks are p erformed  d uring  initial ad ministration b y Luc ent 
tec hnic al p ersonnel and  later b y you as required  as p art of your DEFINITY 
AUDIX system administration. Sub sc rib er ad ministration req uirements and 
ramific ations are d esc rib ed  in Chap ter 3, ‘‘Feature Ad ministration’’, and  
Chapter 5, ‘‘Ongoing Subscriber Administration’’. 
nData ad ministration — Inc lud es monitoring  filesystem spac e, b ac king  up  
d ata, rec overing  b ac ked -up  d ata, and  c reating  c ustomized  system voic e 
announc ements. These tasks are p erformed  as required  as p art of your 
DEFINITY AUDIX system ad ministration. Data administration and  
ramific ations are d esc rib ed  in Chap ter 6, ‘‘Ong oing  Data Administration’’. 
All typ es of ad ministration exc ept switc h ad ministration are p erformed  using  the 
DEFINITY AUDIX system ad ministrative sc reens.  
						

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Introduction 
1-4 Administrative Phases 
1
Administrative Phases
DEFINITY AUDIX system ad ministration oc c urs in three seq uential phases that 
are addressed in this document: 
nPlanning  ad ministration — Inc lud es c hec king  p rereq uisite switc h 
ad ministration and org anizing  information for inp ut d uring  initial 
ad ministration. It is imp ortant for you to b e involved  in the system 
c onfig uration p roc ess to learn as muc h as p ossib le ab out system features 
and  eq uip ment and  ab out how the DEFINITY AUDIX system interc onnec ts 
with the switc h. Refer to 
Planning  for the DEFINITY AUDIX System, 
585-300-904, or 
Planning  for the DEFINITY AUDIX System Release 4.0, 
585-300-602 for a d esc rip tion of this p hase of DEFINITY AUDIX 
ad ministration. 
nInitial ad ministration — Inc lud es initial system, d ata, and  sub sc rib er 
ad ministration that must b e c omp leted  b efore the DEFINITY AUDIX 
system c an b e used b y the g eneral user p op ulation. Muc h of this p hase is 
described in 
DEFINITY AUDIX System — Installation and  Up g rad e, 
585-300-111, or 
Installation and  Switc h Administration for the DEFINITY 
AUDIX System Release 4.0, 
585-300-122. It is g enerally p erformed  b y 
Luc ent tec hnic al p ersonnel. It is d uring  this p hase that Luc ent sets up  the 
switc h integ ration method  selec ted  b y your c ompany. 
nOng oing  ad ministration — Inc lud es all ad ministrative ac tivities that are 
p erformed d uring  normal DEFINITY AUDIX system op eration after initial 
ad ministration, inc lud ing : 
— Sub sc rib er ad ministration 
— Feature ad ministration 
— Preventive maintenanc e 
— Data ad ministration 
— Monitoring  alarms, log s, and  aud its 
—Traffic reports 
— Setting  up  automated  attend ants 
— System sec urity 
This ong oing  p hase of DEFINITY AUDIX system ad ministration is 
described in this document. 
Eac h p hase in the administration p roc ess may inc lud e one or more of the 
ad ministration typ es (switc h, system, sub sc rib er, d ata) that were 
introd uc ed  in the p revious sec tion.