Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Formatting Chart Reports2-39
Axis tabThe Axis tab allows you to specify the title that will display on each axis of 
the chart report.
Axis tab input fieldsThe following parameters can be changed:Viewing Distance A number from 50 through 1000 
that represents the distance from 
which the chart is viewed as a 
percentage of the depth of the 
chart. 
Width to Height a number from 5 through 2000 
that represents the percentage of 
the charts height that is used to 
draw the charts width.
Depth to Height A number from 5 through 2000 
that represents the percentage of 
the charts height that is used to 
draw the charts depth. Parameter Function
Parameter Function
Axis Display Makes each of the axes visible or 
invisible. The choices are X Axis, 
Y Axis, 2nd Y Axis, and Z Axis. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Formatting Chart Reports2-40
Type tabThe Type tab lets you change the chart type.
Type tab input fieldsThe following parameters can be changed:
Parameter Function
2D and 3D Changes the chart between 2-
dimensional and 3- dimensional views. 
2D charts update faster than 3D 
charts, so if the drawing speed seems 
too slow, you may want to display 
charts as 2D.
Chart Type Specifies how the data is presented. 
You choose a chart type from the list. 
The types of charts available vary 
slightly depending on whether a 2D or 
3D chart has been selected.
All possible chart types are as follows:
•Bar Chart (2D and 3D)
•Line Chart (2D and 3D)
•Area Chart (2D and 3D)
•Step Chart (2D and 3D)
•Horizontal Bar Chart (2D and 3D)
•Clustered Bar Chart (3D only)
•Pie Chart (2D and 3D) 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Formatting Chart Reports2-41
Title tabThe Title tab allows you to control the location of the chart title.
Title tab input fieldsThe following parameters can be changed: Stacked check box Causes the data for all series to be 
stacked rather than shown separately. 
This check box is disabled for pie 
charts.
% Axis check box Causes the value axis (y-axis) to be 
displayed as percentages rather than 
as actual data values. This can be 
combined with the stacked check box 
to produce a percentage stacked 
chart. Parameter Function
Parameter Function
Visible check box Allows you to display or not 
display report titles. Since the title 
takes up space, the drawn chart 
will be smaller if you have 
selected Visible. If you wish to 
increase the size of the chart, do 
not select the Visible option. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Formatting Chart Reports2-42
Legend tabThe Legend tab allows you to control the location of the chart legend.
Legend tab input fieldsThe following parameters can be changed:Location of title If you elect to have report titles 
visible, you can select where the 
titles display. The available 
options are Top left , Top (center), 
Top right, Left , Right, Bottom left, 
Bottom  (center), and Bottom 
right. Parameter Function
Parameter Function
Visible check box Allows you to display or not display report 
legends. Since legends take up space, the 
drawn chart will be smaller if you have selected 
Visible. If you wish to increase the size of the 
chart, do not select the Visible  option.
Location of legend If you elect to have report legends visible, you 
can select where the legend displays. The 
available options are Top left , Top (center), Top 
right, Left , Right, Bottom left, Bottom  (center), 
and Bottom right. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Formatting Chart Reports2-43
Data Labels tabThe Data Labels tab allows you to control the location of the data point 
labels.
Data Labels tab input
fieldsThe position of data point labels can affect the readability of the chart. 
The label text may overlap in some situations, making it difficult or 
impossible to read the labels. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Formatting Chart Reports2-44
The following parameters can be changed:
Parameter Function
None Labels are not displayed.
Above Point Displays the label above the data point. This 
location is valid only for bar, line, area, and step 
charts.
Below Point Displays the label below the data point. This 
location is valid only for bar, line, area, and step 
charts.
Center Displays the label centered on the data point. 
This location is valid only for bar, line, area, and 
step charts.
Base Displays the label along the category axis, 
directly beneath the data point. This location is 
valid only for bar, line, area, and step charts.
Inside Displays the label inside a pie slice. This 
location is valid only for pie charts.
Outside Displays the label outside a pie slice. This 
location is valid only for pie charts.
Left Displays the label at the left of a pie slice. This 
location is valid only for pie charts.
Right Displays the label at the right of a pie slice. This 
location is valid only for pie charts.
Value The value of the data point appears in the label.
Percent The value of the data point appears in the label 
as a percentage. 
Series Name The series name is used to label the data point.
Category Name The category name is used to label the data 
point. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Minimizing Report Output Windows2-45
.........................................................................................................................................................................................................................................................Minimizing Report Output Windows
OverviewTo minimize a report window, select the minimize button which is located 
in the upper right-hand corner of the window.
Icons associated with
minimized report
windowsWhen a report output window is minimized, the reports icon is displayed.
Depending on the category of the report, one of the following icons will be 
displayed:
Report Type Icon
Agent 
administration 
reports
Call Center 
administration 
reports
Agent real-time, 
historical, and 
integrated 
reports
Dictionary 
reports
Exceptions 
reports
Maintenance 
reports
Other, queue/
agent, and 
custom real-time 
and historical 
reports  
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Minimizing Report Output Windows2-46
Icons associated with
minimized report
thresholdsIf Report Thresholds are enabled, real-time and integrated reports 
continue to update while they are minimized. If no Caution or Warning 
threshold condition is currently being met, the reports normal icon, as 
shown on the previous table, displays on the toolbar and in the system 
tray. If thresholds are being met, the reports icon on the toolbar remains 
the same, but the Caution or Warning threshold symbol appears in the 
system tray.
The threshold symbols are as follows:
Split/skill real-
time, historical, 
and integrated 
reports 
Trunk/trunk 
group real-time 
and historical 
reports
VDN real-time, 
historical, and 
integrated 
reports
Vector real-time 
and historical 
reports Report Type Icon
Threshold Type Icon
Caution 
Threshold
Warning 
Threshold 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Right mouse button pop-up menus2-47
.........................................................................................................................................................................................................................................................Right mouse button pop-up menus
OverviewThe right mouse button pop-up menu is available only in running reports. 
When you click the right mouse button, a pop-up menu displays. The 
menu that displays is dependent on where your cursor is located. It can 
include options from the Edit, Format, and Tools menus on the Reports 
menu bar. The applicable menu items for the input field are enabled. If a 
report object is not selected, a menu is not displayed when you hold 
down the right mouse button.
To deselect a selected object, click anywhere else on the report.
The right mouse button pop-up menu is available when you do any of the 
following actions.
Menus displayed
When you ... This pop-up menu 
displays ...And ...
Select a cell in a table 
and hold down the 
right mouse button. A dotted border is drawn around the cell.
If you select a cell that displays an agent 
name, agent number, or work mode, the 
available drill-down reports for that cell display 
at the top of the right mouse button menu. See 
examples of these later in this section.
Select an output field 
or label and hold down 
the right mouse button.The data point is highlighted using selection 
handles (dots along the edges of the data 
point).
If you selected a data point that allows report 
threshold highlighting to be set, the menu item 
will not be grayed out.
Select a data point in a 
chart and hold down 
the right mouse button.A dotted border is drawn around the field.
The Threshold Settings menu item is enabled 
if the highlighted field has related threshold 
settings. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Right mouse button pop-up menus2-48
Select an agent name 
or agent number in a 
table and hold down 
the right mouse button.A dotted border is drawn around the agent 
name.
If you do not have the EAS feature on your 
Enterprise Communications Server ( ECS) or 
switch, the drill-down reports available will be 
the Real-Time Agent Information report and 
the Integrated Agent Information report.
From this menu, you can access either the 
Real-Time or the Integrated Agent Graphical 
Information report. If you double click on the 
agent name and you are running a real-time 
report, the default drill-down report is the Real-
Time Agent Graphical Information report.
You can change an agents splits/skills while 
you are in a report using this method of 
selection. See the appropriate chapter in the 
CentreVu® CMS R3V8 Administration 
(585-210-910)  guide for more information.
Select a cell on a table 
or a point on a chart 
that displays agent 
work state information 
and hold down the 
right mouse button.The data point is highlighted using selection 
handles (dots along the edges of the data 
point).
If you have the ECS or switch with the EAS 
feature, the Real-Time AUX Agent drill-down 
report will also be available.
From this menu, you can access the Real-
Time Split/Skill Top Agent Work State Report, 
which also displays when you double click on 
the work state in the report. When you ... This pop-up menu 
displays ...And ...