Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Rotating a 3D chart2-49
.........................................................................................................................................................................................................................................................Rotating a 3D chart
OverviewThe rotation and elevation of any 3D chart can be changed interactively 
using the mouse. This is easier than using the 3D Effects tab of the Chart 
Format window (see 
Formatting Chart Reports (2-35) for information on 
using the 3D Effects tab).
How to rotate a 3D chartTo change the rotation and elevation of a 3D chart, do the following steps:
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1Place the pointer over a D chart.
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2Press and hold the CTRL key. The pointer changes to indicate that the 
chart can be rotated. 
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3Click and hold the left mouse button. A dotted 3D outline appears 
around the chart.
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4Move the pointer up and down to change the chart elevation, and left 
and right to change the chart rotation. The dotted 3D outline shows the 
position of the chart as you move the mouse.
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5When you find the rotation and elevation you want, release the mouse 
button. The chart is redrawn in the new position.
END OF STEPS.................................................................................................................................................................................
Result:
The 3D rotation and elevation of each chart is saved as part of the report 
view. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Exporting Report Data2-50
.........................................................................................................................................................................................................................................................Exporting Report Data
OverviewYou can export the data from both standard (table) and graphical (chart) 
reports, either to a file or to the 
Windows clipboard. Once you have 
exported report data, you can copy the report information into another 
application (for instance, a spreadsheet).
DefaultsBy default, only the data from the chart or table is exported. You can 
select the Include Labels and Headers check box on the Export Data 
window to include that information in the export of data.
Report formatReports are exported from 
CentreVu Supervisor in the following format:
•Data is exported as ASCII characters.
•For table reports, each row of data is written as one line, terminated 
by a carriage return (ASCII value 13).
•The field separator character is written between fields.
•The field separator does not follow the last character in the line.
•Text strings are delineated according to the specified text delimiter. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Exporting Report Data2-51
How to export a data
reportTo export the data from a report, do the following:
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1Click on the table or chart within a report.
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2Select Export Table Data or Export Chart Data or Export All Data, as 
appropriate, from the Edit menu or the right mouse button pop-up 
menu.
Result:  The Export Data window appears. The Export Data window 
allows you to copy the data from a report to the clipboard or a file.
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3Complete the following parts of the Export Data window:
•Destination selection box—choose to export the report to the 
clipboard or to a file. If you are exporting the report to a file, you 
need to type in a name for the file. 
You can select the File button to browse the files on your PC, or use 
the history list to select a file you previously used.
•Export Format selection box—define the export format of the report. 
The character you choose from the drop- down list in the Field 
Separator text box is what will be placed between each field in the  
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Exporting Report Data2-52
report. The character you choose for the Text Delimiter determines 
what is used around text strings in the exported file. If a text 
delimiter is specified, no special checks are done to ensure that the 
data does not contain that character and the data is written 
unmodified.
If you want to export data to 
Microsoft ExcelTM, choose “Tab” as the 
field separator and “None” as the text delimiter.
•Export Null Values as Zero—select this check box to include data 
that is null as a zero in the export of information. This is helpful if you 
are exporting a table report because a null value that is not included 
in the export of the data could disrupt the order of the rows/columns 
in the data.
•Include Labels and Headers check box—select this check box to 
include the text information (such as column headers in table 
reports) in the export of the reports data.
•Export Time Durations in Seconds—select this check box to include 
the time duration in the export of information. 
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4If you want to automatically export data on a schedule, select the 
Script button to display the Save as Script dialog box. This dialog box 
will create a script to export data from the report.
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5Select OK in the Export Data window.
END OF STEPS................................................................................................................................................................................. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Copying Chart Reports2-53
.........................................................................................................................................................................................................................................................Copying Chart Reports
OverviewYou can copy chart reports to the Windows clipboard. The copy of the 
selected chart report is copied to the clipboard in the 
Windows metafile 
(*.wmf) format. This allows you to paste the chart image into any 
Windows application that can read the metafile format. For instance, you 
can copy chart reports and import the files into word processing files to 
be used as viewgraphs.
How to copy chart
reportsTo copy a chart report to the metafile format, do the following steps:
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1Run a chart (graphical) report.
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2Select the image that you want to copy by clicking on it.
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3Select Copy from the Edit menu or use the right mouse button menu 
to select Copy.
END OF STEPS.................................................................................................................................................................................
Results:
The chart you selected is copied to the clipboard. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Resizing Report Windows and Columns2-54
.........................................................................................................................................................................................................................................................Resizing Report Windows and Columns
Resizing a windowYou can resize report windows by moving the cursor to the edge of the 
window and, when the resize arrow appears, holding down the left mouse 
button and moving the mouse to size the window. When the window is 
the size you want it, release the mouse button.
You can also use the maximize and minimize buttons at the top of the 
window to size the window.
When you resize a 
CentreVu Supervisor report output window, the 
resulting effect depends on the type of report (standard or graphical) you 
are running. The following paragraphs outline the effects of resizing each 
type of report window.
Standard Supervisor
report windowWhen you resize the window of a standard report, the contents of the 
window do not change in size to reflect the new window size.
If you made the window smaller than the size of the report, scroll bars will 
appear to allow you to view the entire contents of the report. 
Graphical report windowWhen you resize the window of a graphical report, the contents of the 
window will change in size to reflect the new window size.
If a window is made too small, some elements may shrink in such a way 
to become unreadable. If this happens, resize the window to a more 
appropriate size. You may also choose to turn chart legends or data 
labels off to make more room for the chart itself.
The window size is saved as part of the report view.
Changing a column
widthYou can change the width of an individual table column in a table or chart 
report by positioning the mouse pointer between the column headers. 
The pointer will change to indicate that a resize is possible, and you can 
then drag the mouse to change the column size. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Selecting a Printer2-55
.........................................................................................................................................................................................................................................................Selecting a Printer
The Print setup window is a standard Windows Print window.
Print setup optionsThe following options are available in the Print setup window: 
•Default Printer — the default printer assigned by you in the Windows 
Control Panel will be used.
•Specific Printer — you can choose any printer that has been 
installed in the 
Windows Control Panel. All installed printers are 
included in the drop-down list. Depending on what printers are 
installed, non-printer devices such as files and fax may appear here.
Other entries in this window will vary depending on the capabilities of the 
chosen printer. The 
Windows system software determines what is 
available here and what happens if the Properties button is selected. 
These variations are not described here since 
Windows controls these 
options.
How to select a printerTo access the Print setup window, do the following:
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1Select a report (from Reports, Dictionary, Exceptions, Agent 
Administration, Call Center Administration, or Maintenance). 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Selecting a Printer2-56
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2On the report input window, select the Print setup button. 
Result:  The Print setup window displays.
END OF STEPS................................................................................................................................................................................. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Setting Up a Page2-57
.........................................................................................................................................................................................................................................................Setting Up a Page
OverviewThe Page Setup window allows you to specify how each page of a report 
is positioned when printed. The changes you make in this window apply 
only to printed reports and do not affect reports displayed on-screen. 
The Page Setup window is a standard 
Windows print window.
Page setup optionsThe following options are available in the Page Setup window: 
•Margins — allows you to define the spaces at the edges of the page 
where nothing will be printed. 
•The margin settings are defined as follows:
– Top — the margin is measured from the top of the page. The 
report is offset by this amount at the top of each page.
– Bottom — the margin is measured from the bottom of the page. 
When a printed table reaches the bottom of the page, it will 
continue printing at the top of the next page, with the table titles 
repeated. If a chart would overlap the bottom margin, it will be 
scaled smaller so that it fits within the margin. Text that reaches 
the bottom of the page will be printed on the next page.
– Left — the margin is measured from the left of the page. The 
report is offset by this amount on the left of each page.
– Right — the margin is measured from the right of the page. 
Tables and text that are too wide to fit on the printed page are 
truncated at the right margin. Charts that would overlap the 
right margin are scaled smaller to fit within the margin. 
•Page Numbers — allows you to choose whether or not to display 
page numbers.
•The following settings are valid:
– Yes — page numbers will be displayed.
– No — no page numbers will be displayed. This is equivalent to 
the way 
CentreVu Supervisor currently prints reports.
•Box Around Tables — allows you to choose whether or not to 
display a box around report tables when printed.
•The following settings are valid:
– Box — boxes will be displayed.
– No Box — boxes will not be displayed. 
						

							  Using CentreVu Supervisor Reports CentreVu®  Supervisor Version 8 Reports
Setting Up a Page2-58
How to set up a pageTo access the Page Setup window, do the following steps:
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1Select a report (from Reports, Dictionary, Exceptions, Agent 
Administration, Call Center Administration, or Maintenance).
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2Complete the report input window, selecting View Report On Screen 
as the destination. 
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3Select OK to run the report.
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4Once the report is running, select Page Setup from the Report menu.
END OF STEPS.................................................................................................................................................................................
Result:
The Page Setup window displays.