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Lucent Technologies CentreVu Supervisor Version 8 Reports Guide
Lucent Technologies CentreVu Supervisor Version 8 Reports Guide
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Using CentreVu Supervisor Reports CentreVu® Supervisor Version 8 Reports
Options Name Format Tab2-79
.........................................................................................................................................................................................................................................................Options Name Format Tab
OverviewThis sections describes the Options Name Format tab.
Options name format tab Important!The Name Format tab is accessible when you
are
connected to a
CentreVu CMS server.
The following graphic shows the Options Name Format tab (with default
settings):
Use the Name Format tab to choose or create formats for how
CentreVu
CMS entities (splits/skills, ACDs, VDNs, vectors, trunks, trunk groups,
call work codes, and AUX codes) will display in
CentreVu Supervisor.
The display can be set to any one or a combination of {name} for
Dictionary Name, {entity} for entity type, and {number} for entity number.
To define the name format for entities, do the following steps:
1. Select the item for which you want to set formats from the Entity
box.
2. In the Format text box:
Using CentreVu Supervisor Reports CentreVu® Supervisor Version 8 Reports
Options Name Format Tab2-80
3. Do either of the following actions:
• Type the format that you want ({name}, {entity}, and/or
{number}), or
• Use the drop-down list to choose from a set of preformatted
options.
For example, if you want to display agent names and extension
numbers on reports, enter {name} {number} in the Format box.
The Example box provides an example of what the format will
look like based on your current definition of the name format.
4. Select OK to save your changes. Select Cancel to clear your
changes.
See
Create a New Name Format (2-87) for information on creating a new
report name format.
Using CentreVu Supervisor Reports CentreVu® Supervisor Version 8 Reports Create a New Report Color Scheme2-81 .........................................................................................................................................................................................................................................................Create a New Report Color Scheme OverviewThe procedure in this section describes how to create a new report color scheme. If you do not save the new color scheme using the Save As button, the changes that you made will overwrite the default color scheme that you modified. Procedure Use the following procedure to create a new report color scheme: 1. Choose Options from the Tools menu, or select the Options button from the toolbar. 2. Select the Report Colors tab. 3. Select the color scheme with which you want to begin from the Scheme: drop-down list. The view of the scheme displays. 4. Choose the Background color for reports by selecting White or Automatic. 5. Click on the color bar (1 through 16) you want to modify. 6. Select either the Color Selector or the Pattern Selector button.
Using CentreVu Supervisor Reports CentreVu® Supervisor Version 8 Reports Create a New Report Color Scheme2-82 If you select the Color Selector button, the following window displays: If you select the Pattern Selector button, the following selection box displays: 7. To select a new color, choose from the Basic colors palette, or create a custom color using standard Windows procedures.
Using CentreVu Supervisor Reports CentreVu® Supervisor Version 8 Reports Create a New Report Color Scheme2-83 8. To select a new pattern, click on the pattern you want to use. 9. Repeat steps 5 through 7 until you have updated all of the color bars that you want to modify. 10. When you are done modifying color bars, select Save As. The following window displays: 11. Type the name of the report color scheme that you created in the text box. 12. Select OK to save the scheme and the scheme name. Important!You can view the changes that you made to a color scheme at any point in the modification by selecting Apply. When you do this, the current color scheme is applied to any reports that are running.
Using CentreVu Supervisor Reports CentreVu® Supervisor Version 8 Reports Create a New Threshold Color Scheme2-84 .........................................................................................................................................................................................................................................................Create a New Threshold Color Scheme OverviewThe procedure in this section describes how to create a new threshold color scheme. Procedure To create a new threshold color scheme for reports, do the following steps: 1. Choose Options from the Tools menu, or select the Options button on the toolbar. 2. Select the Threshold Colors tab. 3. Select the color scheme with which you want to begin from the Scheme: drop-down list. The view of the scheme displays. 4. Select the element of threshold highlighting that you want to modify colors for from the list box (Chart Caution, Chart Insufficient Sample Size, Chart Warning, Text Caution, Text Insufficient Sample Size, Te x t W a r n i n g ) . The current setting for the element displays to the right of the list box. 5. Set the color that will be displayed as text:
Using CentreVu Supervisor Reports CentreVu® Supervisor Version 8 Reports Create a New Threshold Color Scheme2-85 6. Use the following steps: • Select the Color Selector button next to the Text display box. The following window displays: • Choose a color from the Basic colors palette, or create a custom color using standard Windows procedures. • Select OK when you are done. The Options window displays. 7. Set the color that will be displayed as the background on the threshold element: 8. Use the following steps: • Select the Color Selector button next to the Background display box. The Color palette displays. • Choose a color from the Basic colors palette or create a custom color using standard Windows procedures. • Select OK when you are done. The Options window displays. 9. Repeat steps 4 through 6 until you have updated all of the threshold element colors that you want to modify. 10. When you are done modifying the threshold element colors, select Save As.
Using CentreVu Supervisor Reports CentreVu® Supervisor Version 8 Reports Create a New Threshold Color Scheme2-86 The following window displays: 11. Type the name of the threshold color scheme that you created in the text box. 12. Select OK to save the scheme and the scheme name. Important!You can view the changes that you made to a color scheme at any point in the modification by selecting Apply. When you do this, the current color scheme is applied to any threshold highlights that are displayed on running reports.
Using CentreVu Supervisor Reports CentreVu® Supervisor Version 8 Reports Create a New Name Format2-87 .........................................................................................................................................................................................................................................................Create a New Name Format OverviewThe procedure in this section describes how to create a new report name format. ProcedureTo create a new name format, do the following steps: 1. Choose Options from the Tools menu, or select the Options button on the toolbar. 2. Select the Name Format tab. 3. Select the Entity for which you want to change the name format. 4. In the Format text box, use the drop-down list to select one of the standard formats, or type in a name combination. 5. Select OK. If you typed a nonstandard name format in Step 4, the format is not saved in the Format list as a standard option. 6. To select another name format, go to the Name Format tab, select the format, and then select OK.
Using CentreVu Supervisor Reports CentreVu® Supervisor Version 8 Reports Create a New Name Format2-88