Lucent Technologies CentreVu Explorer II Version 1.0 For Windows NT Guide

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Upgrading to CentreVu Explorer II Software
Upgrading the CentreVu Explorer II Software3-13
After the database is created, the License Information window displays:
7. Enter the Company/Location Name. This is your company name and location.
8. Enter the License Key information. This is the license key you receive from 
CenterPoint Solutions (see the “Obtaining a License” section in Chapter 1, 
“Introduction”).
9. Enter the CMS Host Name. This is the host name of your Call Management 
System.
10. Press Next to continue. 
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Upgrading to CentreVu Explorer II Software
Upgrading the CentreVu Explorer II Software3-14
One of two windows display:
lIf you did not supply all the requested information, a message window 
prompts you to enter the license information:
Press Ye s to return to the Input/Update License Information screen and 
Com plete the licensing process (see steps 7-10 on the previous page).
lIf you complete all the licensing information, the following window 
displays:
When you have registered for the CentreVu Explorer II and the installation is 
complete, proceed to the next section “Converting CentreVu Explorer 1 Data.” 
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Upgrading to CentreVu Explorer II Software
Upgrading the CentreVu Explorer II Software3-15
Converting CentreVu Explorer 1.x Data3
The CentreVu Explorer II installation runs through a process to determine if there is 
a previous version of CentreVu Explorer (for example, CentreVu Explorer 1.1 or 1.2) 
installed. 
To convert to the newest version of CentreVu Explorer II, do the following:
1. If a previous version of CentreVu Explorer is detected, you are prompted to 
enter license information (see previous section).
2. On the Input/Update License Information frame, select the Proceed to 
CentreVu Explorer II hot link, the Convert Explorer 1 window displays:
The Convert Explorer 1 window allows you to upgrade the data from an 
existing CentreVu Explorer installation.
3. To accept all of the defaults, press the Convert button. 
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Upgrading to CentreVu Explorer II Software
Upgrading the CentreVu Explorer II Software3-16
The following conversion confirmation message displays:
4. Press OK. The conversion verification window displays:
5. Press OK to restart the operating system. The Conversion to CentreVu Explorer 
II is complete. 
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Overview4-1
4CentreVu
ExplorerCentreVu
Explorer II
Maintenance4
Overview4
This chapter is written for Database Administrators or Supervisors who are 
responsible for maintaining CentreVu Explorer II. Lucent Technologies 
recommends that the maintenance practices described in this chapter be performed 
on a regular basis.
This chapter describes:
lhow to maintain the CentreVu® Explorer II software
lthe procedures for backing up the server and the data
lthe administration of three critical functions: 
— Determining the average daily call record volumes in the existing database
— Allowing you to select a reasonable data archival interval
— Preventing new records from being added when the database is full.  
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Backing Up SQL Server Database4-2
Backing Up SQL Server Database4
Backing up the database is a Database Administrator function that should be 
performed by someone familiar with SQL Server Enterprise Manager. Backups are 
the customer’s responsibility.
You should regularly back up the SQL Server database. Contact a Microsoft 
Certified Solutions Partner if you do not have the technical resources to perform this 
backup. If you choose not to back up your database, you may lose all of your 
historical call data if your disk drive crashes. The SQL Server database backup 
occurs automatically if you are using the SQL Server 7.0 backup program. 
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Checking for Security4-3
Checking for Security4
For more security information, see the CentreVu Explorer II Version 1.0 User Guide 
(585-218-200).
You should check the security to verify that there are:
lTwo types of security are established: User and Administration
lA default setting should ship with CentreVu Explorer II for the Administration 
privilege
lA user privilege that allows a user to query on data, build queries, and use 
standard queries
lAn administration privilege that allows all user privileges, plus modifying 
synonym data, setting user privileges, and establishing standard queries
lViewing privileges set at the ALL, CMS, ACD, and SPLIT/SKILL levels
lSecure Socket Layers added to the browser.
Logins and Passwords Stored in the Database4
A login must occur before any user activities can take place. The login consists of a 
user id (generated by the admin function), and a password. The navigation frame 
shows only those options that a user is allowed to perform, based on their privilege 
level. See Chapter 2, “Administration,” of the CentreVu Explorer II User Guide 
(585-218-200) for details. 
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Administration Utilities4-4
Administration Utilities4
CentreVu Explorer II has a built-in Administration Utilities feature, which allows an 
administrator to perform and monitor certain tasks within the application. 
To access the Administration Utilities do the following:
1.You must be logged in as “admin”. When you start up CentreVu Explorer II, as 
a regular user, log in as “admin” in the Login window. The default password is 
cexplorer1. See the CentreVu Explorer II Version 1.0 User Guide (585-218-
200) for more details.
The Main CentreVu Explorer II window displays automatically:
2. Click on the Session & License Details at the bottom of the right frame.
Note:If you are in a different frame within CentreVu Explorer II, you can also 
select Help and then select About to access the Main CentreVu Explorer II 
window. 
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Administration Utilities4-5
The Session & License Details window displays:
3. Click on Administrator Utilities at the bottom of the right frame (you will not 
see this feature if you are not logged in as “admin”).
The Administration Utilities menu displays:
  
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Administration Utilities4-6
4. In the Navigation frame, select Active Sessions to view how many users have 
logged into CentreVu Explorer II. 
The following window displays:
The fields include:
lUser –who logged in
lHost Name –what machine they used to log in
lCreated –the time of the log in
lLast Access –the time of the last access into the application
lUser Agent –the browser used to access the application