Lucent Technologies CentreVu Explorer II Version 1.0 For Windows NT Guide

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Database Administration4-17
The File Creation List displays. For example:
7. From the File Creation List window, use the drop down list to select the file you 
want to archive. The archive process creates one file for each CentreVu CMS 
data piece with that particular date. The name of the file identifies which 
CentreVu CMS the file was generated from, the date, the hour, and the minute.
8. Press the OK button.
The following displays:
9. In the File n
ame text box, enter the name of the file you want to archive.
10. From the Save in drop down list, enter the directory where you want to save the 
file.
11. Press the S
ave button. 
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Database Administration4-18
The following displays:
12. Press the OK button.
The File Creation List displays;
13. After making your selections, press OK.
14. Select the Aging radio button and enter a number in the more than ______ 
days old box to remove or archive data that has aged more than a certain 
number of days. 
15. Select the Perform removal automatically once a day radio button.  
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Database Administration4-19
16. Press OK.
17. If you have the Archive data radio button selected, this process archives your 
data daily.
18. Press the OK button. 
The “aging” and “archiving” processes are complete. 
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Database Administration4-20
Restoring Data4
The Restore Data feature allows you to select previously archived data and insert the 
file back into the CentreVu Explorer II database.
To restore the data, do the following:
1. From the Data Discard Wizard, press the Restore Data button. The Restore 
Data window displays:
2. Press the Browse button to find the file you wish to restore. The Enter the file to 
Restore window displays:
3. Select the file or files you wish to restore and press Open.
4. Press OK. The data then restores to the CentreVu Explorer II database. 
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Database Administration4-21
Migrating CMS Data Dictionary Synonyms4
Synchronizing the CMS Data Dictionary (Agent names, Vectors, and Vector 
Directory Numbers (VDNs) is now managed by CentreVu Explorer II. Since 
administration is done automatically, Administrators no longer have to manually 
update the CentreVu Explorer administrative tables with changes to these synonyms 
or run complicated SQL routines to keep the synonyms aligned.
See the “Data Dictionary” chapter in the CentreVu® Call Management Center 
Release 3, Version 8, Administration (585-210-910) document for more details 
about the CMS Data Dictionary and synonyms.  
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Database Administration4-22 
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Overview5-1
5CentreVu
ExplorerCentreVu
Explorer II
Troubleshooting5
Overview5
This chapter provides troubleshooting tips, error and service messages, and how to 
resolve the problem through suggestions.
Purpose5
If you are having trouble with any of the procedures mentioned in this document, 
please read through this section before calling the National Customer Care Center. 
The problem may be something you can quickly solve yourself.
Who to Contact5
If you have not solved the problem after reading through this section, contact the 
National Customer Care Center at 1-800-242-2121 (Lucent Technologies also offers 
fee-based installation consultation). Customers outside the United States should 
contact their Lucent representative or distributor. 
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Overview5-2
If you have received an error message(s) in the course of a failed installation, then 
record the message(s) in order to assist National Customer Care Center personnel in 
diagnosing your problem.
Note:Troubleshooting procedures are usually carried out by an Administrator. 
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Getting Technical Support5-3
Getting Technical Support5
Basic technical support for the CentreVu Explorer II software is provided by the 
Lucent Technologies Technical Support Center in conjunction with CenterPoint 
Solutions. However, if your support request deals primarily with a supplementary 
software package not purchased from Lucent Technologies, you may be referred to 
the software’s manufacturer or offered the option of purchasing additional assistance 
not covered under your maintenance agreement. 
The table below describes the level of support that Lucent Technologies provides for 
each product on the CentreVu Explorer II Server.
*Three conditions under which technical support is determined: (1) maintenance 
contract agreement; (2) warranty; and (3) time and materials. The following sections 
describe, in more detail, the Technical Service Organization (TSO) support that 
Lucent provides to the customer.
Product Purchased From Support Provided 
by Lucent*
CentreVu CMS Lucent Full
CentreVu Explorer II 
Software and previous 
versionsLucent Full
SQL Server 3rd Party Vendor None/Billable
Java Web Server Lucent None
Windows NT Operating 
System3rd Party Vendor None/Billable
Remote Access Software
(pcAnywhere)Lucent None
Web Browser 3rd Party Vendor None
Hardware 3rd Party Vendor None 
						

							   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Getting Technical Support5-4
Lucent TSO Responsibilities5
CentreVu CMS Server
lVerify ECH is authorized and installed
lExternal Call History data integrity
lVerify the FTP (File Transfer Protocol) is working properly.
CentreVu Explorer II Software Application 
lVerify that the customer can execute queries with the CentreVu Explorer II 
application. If there are problems then determine where the problem exists – 
NT4.0, SQL database, or other application dependencies using various NT/SQL 
troubleshooting tools. This needs to be relayed back to the customer so they can 
repair NT/SQL.
lAssist in the setup of pcAnywhere and the use of Data Discard Utility.
Customer Responsibilities5
lMaintaining critical Logins—(Lucent, Admin, SQL Login)
lMonitoring system performance—(for example, Event Viewer logs for current 
errors, verify critical services are running, disk space, and so on)
lInstalling the pcAnywhere/modem for remote access for Lucent support
lProviding SQL Database Maintenance
lBacking up the SQL database—archiving historical data
lProviding Data Discard Utility—see Chapter 4, “Maintenance,” for more 
details
lMaintaining the Transaction Log—for internal SQL database functions 
(add/delete records)
lExpanding the tempdb—for database queries through the browser.