Lucent Technologies CentreVu Explorer II Version 1.0 For Windows NT Guide

1
CentreVu® Explorer II
Version 1.0
Installation for Windows NT ®
585-218-201
Comcode 108456609
Issue 1.0
June 1999 

Copyright© 1999 Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this 
document was complete and accurate at the time of printing. 
However, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications 
system by an unauthorized party, for example, persons other 
than your company’s employees, agents, subcontractors, or 
persons working on your...

Table of Contents
  
CentreVuExplorer II
 CentreVu Explorer II Version 1.0 Installation for Windows NT 
iii
Introduction  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
What is CentreVu® Explorer II? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-1
Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1-2
Background  . . . . . . . . . . . . . . . . . . . . . ....

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
iv
Loading CentreVu Explorer II Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Installing SQL Server 7.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Administration Passwords  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Installing CentreVu Explorer II Software  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Creating the...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
v
Troubleshooting and Maintenance Routines . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-13
Expanding the Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-13
Clearing Out the Transaction Log  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-13
Expanding the tempdb File  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5-14
Troubleshooting Tips for...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
vi 

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
What is CentreVu® Explorer II?1-1
1CentreVu
ExplorerCentreVu
Explorer II
Introduction1
What is CentreVu® Explorer II?1
CentreVu Explorer II transforms DEFINITY®  Enterprise Communications Server 
(ECS) Call Center information into powerful knowledge for call centers’ business 
needs. Information collected from the CentreVu Call Management System (CMS), is 
compiled, formatted, and presented to the user through a Web browser to...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
What is CentreVu® Explorer II?1-2
In addition to the CentreVu Explorer 1.0, 1.1 and 1.2 functionality, CentreVu 
Explorer II provides:
lMore deployment options
lMore flexible queries
lMore results presentation alternatives
lMore flexibility to export data
lSupport for multiple CMSs.
Purpose1
The purpose of this guide is to provide the owner of a CentreVu Explorer II Server 
(CES) with installation procedures and a better idea...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
What is CentreVu® Explorer II?1-3
Background1
When CentreVu Explorer 1.0 was released in 1997, it quickly revolutionized the 
way call center managers thought about call center data. Call switch data—not 
previously considered “information” because it could not be easily accessed—could 
now be queried upon and used to more efficiently and cost-effectively run call 
centers. Customer feedback showed that customers liked CentreVu...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
What is CentreVu® Explorer II?1-4
New Features1
CentreVu Explorer II retains all of the features in the previous versions of CentreVu 
Explorer (1.0, 1.1, and 1.2) which includes access to CentreVu Call Management 
System’s External Call History (ECH) elements in a logical, easy-to-analyze format. 
The CentreVu Explorer II software is easy to install, maintain, and does not require 
any client software.
The CentreVu Explorer II...