Lucent Technologies CentreVu Explorer II Version 1.0 For Windows NT Guide

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Installation Dependencies1-15
Remote Access1
The CentreVu Explorer II server requires a 28.8 (or greater) high-speed modem and 
also requires that the pcAnywhere software be installed. Remote access is necessary 
for system diagnosis, maintenance, and software updates. The pcAnywhere software 
is shipped om a separate CD withe the CentreVu Explorer II software. To install 
pcAnywhere, see the pcAnywhere installation...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Installation Dependencies1-16
Disk Storage Requirements1
The required amount of disk space is a function of the average daily call volume, the 
average number of call segments per call, and the desired retention period. The table 
below gives some example sizing information. For a more specific estimate of your 
call center environment, please use the Disk Sizing Tool that can be found at:...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Installation Dependencies1-17
Segments—All CentreVu Explorer II information is collected on the database 
server in the form of call data that is divided by call segments. A segment is defined 
by the ECS/switch as a logical grouping of call information. Each call that enters the 
ECS/switch call vector processing has a minimum of one (1) segment. Over the life 
of the call, information is added to a segment based on the...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Installation Dependencies1-18
lDigital tape backup—A tape backup is desirable as an archiving mechanism to 
minimize the requirement for on-line storage and protect valuable Call Center 
historical information.
lClient 17” SVGA Monitor (or Better)—This is highly recommended due to the 
amount of information available within a CentreVu Explorer II query. A large 
monitor allows you to display more information simultaneously and...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Installation Dependencies1-19
Network Connectivity1
The Appendix in this guide provides additional network connectivity assistance in 
connecting CentreVu Explorer II to your local area network (LAN) or wide area 
network (WAN). In particular, these instructions pertain to the administration of the 
Microsoft
* Windows NT† Server 4.0.  
This section provides some suggestions for connecting to the network, however, the 
LAN, the...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Installation Dependencies1-20
Client Requirements and Recommendations1
The client workstation must be able to run a supported web browser. CentreVu 
Explorer II has been tested with Microsoft Internet Explorer 3.01 and also with 
Netscape Navigator
* 3.x (minimum). Netscape 4.0 or Internet Microsoft Explorer 
4.0 are recommended. However, any hypertext markup language (HTML) 2.0 
compliant browser will work.
The following...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
Installation Information Chart1-21
Installation Information Chart1
This information applies to installations. Please complete the following table and 
keep for your records when installing or upgrading.
The LAN card, server computer name, and server domain name information can be 
obtained by selecting: St ar t>Settings>Control Panel>Network (from the Windows 
NT).Table 2: Checklist
What you need Definition Write It Down Here...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
CentreVu Explorer II Installation Preparation1-22
CentreVu Explorer II Installation Preparation1
Your network connectivity must be verified with the CentreVu CMS using telnet 
or FTP. 
The following checklists are designed to assist Lucent Technologies technical 
support personnel in the installation of your CentreVu Explorer II server. Please fill 
in the table below, and to specify additional information or descriptions where...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
CentreVu Explorer II Installation Preparation1-23
Please fill in the table below and specify additional information or descriptions 
where requested.
Disk Details
Disk Typeo
EIDE
o
SCSI (Ultra SCSI Recommended)
Disk Controller 
Ty p eo
EIDE Controller
o
SCSI Controller
o
RAID Array Controller (please specify RAID level):
_______________________________________________
o
Other (please specify):_____________________________...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Introduction
CentreVu Explorer II Installation Preparation1-24
Setting Up the CentreVu Explorer II Server1
Verify that the CentreVu CMS can ping the CentreVu Explorer II server. This test 
establishes the IP connectivity required for the CentreVu CMS to transfer external 
call history data to the CentreVu Explorer II server.
Can you successfully ping the CentreVu Explorer II server from the CMS?
—Yes
—No
Fill in the temporary IP address...